Data Sits at the Forefront of Improving Patient Experiences

Healthcare, especially now, is continuously evolving to better serve its patients and offer quality care. In recent months, healthcare providers have scaled their telehealth offerings from a mere handful of appointments each week to hundreds of sessions.

Ensuring a positive patient experience with the technology, however, requires more than just a dedicated and well-trained care provider. Thats why healthcare survey respondents (45 percent) cited the importance of redesigning processes to align with new technology and developing an organizationwide strategy to improve patient experiences (42 percent) as top initiatives in the next two years.

Its also worth noting that half of healthcare respondents plan to include the real-time capture of patient feedback on their list of improvements over that time, followed by creating or improving the online experience for patients (48 percent) and providing ways to access information securely from anywhere (47 percent). These investments go hand in hand with what experts recommend for transforming patient telehealth experiences.

And, of course, to make virtual care work seamlessly for patients, healthcare organizations understand theyll need to invest heavily in data and analytics technologies (61 percent), mobile apps (48 percent) and mobile devices (40 percent).

MORE FROM HEALTHTECH: Learn why predictive analytics are critical to better care delivery.

The scale at which telehealth, virtual care and remote work have grown during the pandemic is unprecedented. And supporting and sustaining this type of growth can only be achieved through a modern IT infrastructure.

Its good news, then, that an overwhelming majority of healthcare respondents feel that their organizations current technology infrastructure is either very well aligned (44 percent) or somewhat well aligned (48 percent) with its future vision and goals. In fact, only 8 percent of healthcare individuals responded that theyre not very well aligned.

That preparedness hasnt stopped organizations from looking to the future, though: 46 percent of respondents cited IT cost management as a priority to help them meet their business objectives over the next two years, followed by cloud monitoring/management (45 percent) and developing a long-term IT roadmap (41 percent).

Further supporting healthcares good positioning, respondents in IT roles expect that two years from now, 79 percent of their total IT environments will leverage cloud delivery models, preparing them for anything that might come their way.

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The IT Investment Priorities Shaping Healthcare Today - HealthTech Magazine