VIDEO: Vacationers from Ocracoke,...

EMERALD ISLE, Carteret County - Jennifer Corbin and her family are enjoying some home cooking away from home.

They traveled from the Midwest expecting to vacation in the Outer Banks. Instead, they are at a rental home in Emerald Isle.

Did you ever think at this point in your vacation that you would be in Emerald Isle?

"No, we we're supposed to be in Waves, North Carolina," said Corbin.

She and her family are one of many tourists who were forced to change their plans when the Hatteras and Ocracoke island areas lost power last week. Luckily for them, they were able to find an alternative place to stay. With that being said, they've fallen into the same predicament as many others with a company called Surf or Sound Realty.

"We ended up getting a email from the realty company saying there has been a mandatory evacuation and, by the way, you are entitled to zero refunds because our policy is no refunds," Corbin said.

A Facebook page has since been made with more than 800 members all concerned about not being refunded.

"We spent over $6,000 dollars in Waves," Corbin said. "I paid for that back in February, and then so this home we spent another $4,000 to rent this and not everybody can do that. Really, for the people who had to completely cancel and have lost all their money and we don't know if we are going to get it back."

Corbin said like so many others, she'll probably have to take legal action.

"We realize that we are probably going to have to give legal counsel and get somebody involved that way because we've gotten no information from anybody else saying they will be understanding and try to work with us," Corbin said.

Surf or Sound Realty has responded to many people on the Facebook page asking for time to figure out what their next will be. The company said it will contact guests through email with updates. That even applies to people with rental insurance who say they are experiencing the same problem.

Other tourists have been having similar problems with other realty companies. Read this story from WTVD on what actions you can take.

Originally posted here:

Vacationers from Ocracoke, Hatteras islands having trouble getting money back - WCTI12.com