On Friday, April 27, 2011, I powered on my Sony Playstaton 3 and prepared to sit down for an enjoyable gaming session. As a Sony customer and a PlayStation Network (PSN) user, I expected my system to be able to connect to a service that I was told would be available. Because I had to sign an agreement to join the PSN, I expected my personal information to be secure. On that morning, I logged in and had no idea that my personal security might be at risk due to a lack of tight-knit practices and possible information redundancy.
My many years of brand loyalty held strong as I was told constantly that the PSN was down as a result of a maintenance. I understand that emergencies happen and proper planning by a professional company is in place to shorten the duration of impact. As it turned out, proper planning for this type of event seemed to have been lost on Sony. A malicious security cracker was able to infiltrate their network to gain access to numerous PSN customers’ sensitive personal information. This kind of blunder had every PSN customer wondering what could be done to prevent this kind of event from happening again.
You probably noticed that I used the word “cracker” as opposed to the more common “hacker.” A hacker is an extremely knowledgeable person when it comes to computers and programming who knows the ins and outs of systems … which is completely legal. The typical misconception is that all “hackers” are engaged in illegal activity, which is not true. If the hacker decides to use these skills to circumvent security for the purpose of stealing, altering and damaging (which is obviously illegal), then the hacker becomes a cracker. To put it simply: All crackers are hackers, but not all hackers are crackers.
When I started working at SoftLayer three years ago, I was told to pay very close attention to our company’s security policy. Each employee is reminded of this policy very regularly. Proper security practice is essential when dealing with private customer data, and with the advancement of technology comes the availability of even more advanced tools for cracking. As a trusted technology partner, it is our obligation to maintain the highest levels of security.
There is not a day at work that I am not reminded of this, and I completely understand why. Even at a personal level, I can imagine the detrimental consequences of having my information stolen, so multiply that by thousands of customers, and it’s clear that good security practices are absolutely necessary. SoftLayer recognizes what is at stake when businesses trust us with their information, and that’s one of the big reasons I’m to work here. I’ve gone through the hassle and stress of having to cancel credit cards due to another company’s negligence, and as a result, I’m joining my team in making sure none of our customers have to go through the same thing.
-Jonathan
- Lilah Brown's Planets, Part II (or, Season II preview) - November 8th, 2009 [November 8th, 2009]
- Snow White needs a bailout - November 8th, 2009 [November 8th, 2009]
- To the moon - November 8th, 2009 [November 8th, 2009]
- S/1 90482 (2005) needs your help - November 8th, 2009 [November 8th, 2009]
- We'll always have Regulus - November 8th, 2009 [November 8th, 2009]
- Orcus Porcus - November 8th, 2009 [November 8th, 2009]
- Kant's Crowded Universe - November 8th, 2009 [November 8th, 2009]
- Look up! - November 8th, 2009 [November 8th, 2009]
- Baby Pictures - November 8th, 2009 [November 8th, 2009]
- Encore: Yelping at Saints - November 8th, 2009 [November 8th, 2009]
- Godspeed - November 8th, 2009 [November 8th, 2009]
- Heavens above! - November 8th, 2009 [November 8th, 2009]
- Homeward bound - November 8th, 2009 [November 8th, 2009]
- Sony Pictures and the end of the world - November 8th, 2009 [November 8th, 2009]
- Thank you from the future - November 8th, 2009 [November 8th, 2009]
- Lunar dreams - November 8th, 2009 [November 8th, 2009]
- The first of the Pluto books! - November 8th, 2009 [November 8th, 2009]
- Don't try to blame it on Rio - November 8th, 2009 [November 8th, 2009]
- Rio roundup - November 8th, 2009 [November 8th, 2009]
- The long road to a Titan storm - November 8th, 2009 [November 8th, 2009]
- Planetary Placemats - November 8th, 2009 [November 8th, 2009]
- Fog! Titan! Titan Fog! (and a peer review experiment) - November 8th, 2009 [November 8th, 2009]
- Millard Canyon Memories - November 8th, 2009 [November 8th, 2009]
- The problem with science - November 8th, 2009 [November 8th, 2009]
- P.S. on the problem with science - November 8th, 2009 [November 8th, 2009]
- How Big is 10 TB? - November 8th, 2009 [November 8th, 2009]
- Showing You Your Servers - November 8th, 2009 [November 8th, 2009]
- Pick Your Partnership: Referral Partners, Resellers and Affiliates - November 8th, 2009 [November 8th, 2009]
- Server Form Factors: Towers v. Rack-Mounts - November 8th, 2009 [November 8th, 2009]
- Lights-Out in the Data Centers - November 8th, 2009 [November 8th, 2009]
- Disruptive Technologies: Virtualization and The Cloud - November 8th, 2009 [November 8th, 2009]
- Know Thy Backups – Part I - November 8th, 2009 [November 8th, 2009]
- Know Thy Backups – Part II - November 8th, 2009 [November 8th, 2009]
- Boo Bash 2009 – Desktop Costume Included! - November 8th, 2009 [November 8th, 2009]
- Why No One Will Talk About “Cloud Computing” in 10 Years - November 8th, 2009 [November 8th, 2009]
- The end of the fall - December 13th, 2009 [December 13th, 2009]
- We Love ‘Server Huggers’ - December 13th, 2009 [December 13th, 2009]
- All About the Cloud: An Interview with Dell’s Cloud Evangelist - December 13th, 2009 [December 13th, 2009]
- Happy Solstice - December 21st, 2009 [December 21st, 2009]
- A ghost of Christmas past - December 31st, 2009 [December 31st, 2009]
- Learning from a Blender - January 5th, 2010 [January 5th, 2010]
- Changing my world - January 6th, 2010 [January 6th, 2010]
- A Server. From Scratch. - January 7th, 2010 [January 7th, 2010]
- The Planet Sand Castle: Upgrade Your Sandbox - January 12th, 2010 [January 12th, 2010]
- Hosting for Haiti - January 20th, 2010 [January 20th, 2010]
- Redefining Value - January 26th, 2010 [January 26th, 2010]
- My Experience as a Newbie at The Planet - January 28th, 2010 [January 28th, 2010]
- Confessions of Another New Planeteer - February 1st, 2010 [February 1st, 2010]
- How I Learned to Stop Worrying and Love Permissions - February 11th, 2010 [February 11th, 2010]
- Where at The Planet is Rachel? - February 15th, 2010 [February 15th, 2010]
- The Planet Storage Cloud: FYI - February 19th, 2010 [February 19th, 2010]
- Meet us in March - February 25th, 2010 [February 25th, 2010]
- The Planet in “The Channel” - March 2nd, 2010 [March 2nd, 2010]
- The Planet Server Challenge - March 13th, 2010 [March 13th, 2010]
- The Definitive Guide to Finding The Planet at SXSW - March 13th, 2010 [March 13th, 2010]
- The SXSW Iron Geek Champion! - March 15th, 2010 [March 15th, 2010]
- Drinking from the Fire Hose - March 16th, 2010 [March 16th, 2010]
- The Fastest Hands at SXSW - March 17th, 2010 [March 17th, 2010]
- System.out.println(“Hello World!”); - March 22nd, 2010 [March 22nd, 2010]
- Westmere – Get it Here - March 23rd, 2010 [March 23rd, 2010]
- Orbit on Your iPhone: A Sign of Things to Come - March 24th, 2010 [March 24th, 2010]
- #ShowMeMyServer 2.0 - March 25th, 2010 [March 25th, 2010]
- Get to Know Your Visitors - March 30th, 2010 [March 30th, 2010]
- The Next Big Thing in Hosting: The Hostatulator - April 1st, 2010 [April 1st, 2010]
- Storage Cloud and the City - April 4th, 2010 [April 4th, 2010]
- American Heart – Why I Walk - April 7th, 2010 [April 7th, 2010]
- The Cake Shouldn’t Be a Lie - April 8th, 2010 [April 8th, 2010]
- April Showers Bring May Flowers - April 9th, 2010 [April 9th, 2010]
- First at The Planet: Nehalem EX 4-Socket Servers - April 15th, 2010 [April 15th, 2010]
- Intel Guest Blog: Xeon 5600 - April 16th, 2010 [April 16th, 2010]
- Inside the Office: A Birthday Surprise - April 18th, 2010 [April 18th, 2010]
- The Planet @ Cloud Expo East - April 19th, 2010 [April 19th, 2010]
- The Planet @ ad:tech SF - April 22nd, 2010 [April 22nd, 2010]
- ad:tech Server Challenge - April 22nd, 2010 [April 22nd, 2010]
- ad:tech Panel: Developing Communities Online - April 23rd, 2010 [April 23rd, 2010]
- The Planet @ Interop Las Vegas - April 27th, 2010 [April 27th, 2010]
- Overflowing With Value: 10TB is Back! - April 28th, 2010 [April 28th, 2010]
- The Cloud is NOT the Revolution - April 29th, 2010 [April 29th, 2010]
- The Importance of Orbit 2.0 - May 5th, 2010 [May 5th, 2010]
- The Planet @ Web 2.0 Expo - May 6th, 2010 [May 6th, 2010]