If you haven’t already heard the big news, today marks the launch of The Planet’s Orbit portal iPhone Web application. By working with customer focus groups and culling survey responses about our portal experience, we have put together an ambitious road map to revamp and improve the way our customers interact with us and our system. A surprisingly large portion of our customer base claim the iPhone as their device of choice, so we set off to work on a tool that could manage Orbit accounts on the Mobile Safari platform.
In our initial release, our focus was to provide customers’ most-used functions and features:
- Basic hardware management
- Ping status
- Power on/off
- Reboot requests
- OS reload
- Bandwidth utilization information
- Escalation procedures
- Ticket management
- Invoice summaries
Enough telling … How about some showing? If you have an iPhone or iPod Touch visit https://iPhone.orbit.theplanet.com, and check it out! If you don’t have access to an iPhone at the moment, we’ve posted a few screenshots on Flickr:
Given the constraints of a mobile app and the fact that the screen real estate is limited to 480×320, the application will be most useful to customers who have less than 25 servers with us. Every Orbit user with an iPhone will find this tool to be a valuable resource.
The iPhone app is merely the first of many new customer-facing systems improvements we have slated to launch this year. Later this spring, we will release a new RESTful API upon which you can build you own feature-rich interfaces. You can also keep an eye out for a new community site — accessible from Orbit — that will take you behind the scenes to grade, rank and comment on our new development ideas. Longer-term projects for 2010 include revamping a number of portal functions, adding more API methods, and updating the user interface based on your feedback.
If you’ve got an iPhone or an iPod Touch, check out the app and let us know what you think. We want as much feedback as you can muster, so don’t bite your tongue if you see areas we can improve. Using this app as a test case, we will continue development on other popular mobile platforms like Android and Blackberry, and we’ll update you with that progress.
-Kyle
Related Posts:
- Lilah Brown's Planets, Part II (or, Season II preview) - November 8th, 2009 [November 8th, 2009]
- Snow White needs a bailout - November 8th, 2009 [November 8th, 2009]
- To the moon - November 8th, 2009 [November 8th, 2009]
- S/1 90482 (2005) needs your help - November 8th, 2009 [November 8th, 2009]
- We'll always have Regulus - November 8th, 2009 [November 8th, 2009]
- Orcus Porcus - November 8th, 2009 [November 8th, 2009]
- Kant's Crowded Universe - November 8th, 2009 [November 8th, 2009]
- Look up! - November 8th, 2009 [November 8th, 2009]
- Baby Pictures - November 8th, 2009 [November 8th, 2009]
- Encore: Yelping at Saints - November 8th, 2009 [November 8th, 2009]
- Godspeed - November 8th, 2009 [November 8th, 2009]
- Heavens above! - November 8th, 2009 [November 8th, 2009]
- Homeward bound - November 8th, 2009 [November 8th, 2009]
- Sony Pictures and the end of the world - November 8th, 2009 [November 8th, 2009]
- Thank you from the future - November 8th, 2009 [November 8th, 2009]
- Lunar dreams - November 8th, 2009 [November 8th, 2009]
- The first of the Pluto books! - November 8th, 2009 [November 8th, 2009]
- Don't try to blame it on Rio - November 8th, 2009 [November 8th, 2009]
- Rio roundup - November 8th, 2009 [November 8th, 2009]
- The long road to a Titan storm - November 8th, 2009 [November 8th, 2009]
- Planetary Placemats - November 8th, 2009 [November 8th, 2009]
- Fog! Titan! Titan Fog! (and a peer review experiment) - November 8th, 2009 [November 8th, 2009]
- Millard Canyon Memories - November 8th, 2009 [November 8th, 2009]
- The problem with science - November 8th, 2009 [November 8th, 2009]
- P.S. on the problem with science - November 8th, 2009 [November 8th, 2009]
- How Big is 10 TB? - November 8th, 2009 [November 8th, 2009]
- Showing You Your Servers - November 8th, 2009 [November 8th, 2009]
- Pick Your Partnership: Referral Partners, Resellers and Affiliates - November 8th, 2009 [November 8th, 2009]
- Server Form Factors: Towers v. Rack-Mounts - November 8th, 2009 [November 8th, 2009]
- Lights-Out in the Data Centers - November 8th, 2009 [November 8th, 2009]
- Disruptive Technologies: Virtualization and The Cloud - November 8th, 2009 [November 8th, 2009]
- Know Thy Backups – Part I - November 8th, 2009 [November 8th, 2009]
- Know Thy Backups – Part II - November 8th, 2009 [November 8th, 2009]
- Boo Bash 2009 – Desktop Costume Included! - November 8th, 2009 [November 8th, 2009]
- Why No One Will Talk About “Cloud Computing” in 10 Years - November 8th, 2009 [November 8th, 2009]
- The end of the fall - December 13th, 2009 [December 13th, 2009]
- We Love ‘Server Huggers’ - December 13th, 2009 [December 13th, 2009]
- All About the Cloud: An Interview with Dell’s Cloud Evangelist - December 13th, 2009 [December 13th, 2009]
- Happy Solstice - December 21st, 2009 [December 21st, 2009]
- A ghost of Christmas past - December 31st, 2009 [December 31st, 2009]
- Learning from a Blender - January 5th, 2010 [January 5th, 2010]
- Changing my world - January 6th, 2010 [January 6th, 2010]
- A Server. From Scratch. - January 7th, 2010 [January 7th, 2010]
- The Planet Sand Castle: Upgrade Your Sandbox - January 12th, 2010 [January 12th, 2010]
- Hosting for Haiti - January 20th, 2010 [January 20th, 2010]
- Redefining Value - January 26th, 2010 [January 26th, 2010]
- My Experience as a Newbie at The Planet - January 28th, 2010 [January 28th, 2010]
- Confessions of Another New Planeteer - February 1st, 2010 [February 1st, 2010]
- How I Learned to Stop Worrying and Love Permissions - February 11th, 2010 [February 11th, 2010]
- Where at The Planet is Rachel? - February 15th, 2010 [February 15th, 2010]
- The Planet Storage Cloud: FYI - February 19th, 2010 [February 19th, 2010]
- Meet us in March - February 25th, 2010 [February 25th, 2010]
- The Planet in “The Channel” - March 2nd, 2010 [March 2nd, 2010]
- The Planet Server Challenge - March 13th, 2010 [March 13th, 2010]
- The Definitive Guide to Finding The Planet at SXSW - March 13th, 2010 [March 13th, 2010]
- The SXSW Iron Geek Champion! - March 15th, 2010 [March 15th, 2010]
- Drinking from the Fire Hose - March 16th, 2010 [March 16th, 2010]
- The Fastest Hands at SXSW - March 17th, 2010 [March 17th, 2010]
- System.out.println(“Hello World!”); - March 22nd, 2010 [March 22nd, 2010]
- Westmere – Get it Here - March 23rd, 2010 [March 23rd, 2010]
- #ShowMeMyServer 2.0 - March 25th, 2010 [March 25th, 2010]
- Get to Know Your Visitors - March 30th, 2010 [March 30th, 2010]
- The Next Big Thing in Hosting: The Hostatulator - April 1st, 2010 [April 1st, 2010]
- Storage Cloud and the City - April 4th, 2010 [April 4th, 2010]
- American Heart – Why I Walk - April 7th, 2010 [April 7th, 2010]
- The Cake Shouldn’t Be a Lie - April 8th, 2010 [April 8th, 2010]
- April Showers Bring May Flowers - April 9th, 2010 [April 9th, 2010]
- First at The Planet: Nehalem EX 4-Socket Servers - April 15th, 2010 [April 15th, 2010]
- Intel Guest Blog: Xeon 5600 - April 16th, 2010 [April 16th, 2010]
- Inside the Office: A Birthday Surprise - April 18th, 2010 [April 18th, 2010]
- The Planet @ Cloud Expo East - April 19th, 2010 [April 19th, 2010]
- The Planet @ ad:tech SF - April 22nd, 2010 [April 22nd, 2010]
- ad:tech Server Challenge - April 22nd, 2010 [April 22nd, 2010]
- ad:tech Panel: Developing Communities Online - April 23rd, 2010 [April 23rd, 2010]
- The Planet @ Interop Las Vegas - April 27th, 2010 [April 27th, 2010]
- Overflowing With Value: 10TB is Back! - April 28th, 2010 [April 28th, 2010]
- The Cloud is NOT the Revolution - April 29th, 2010 [April 29th, 2010]
- The Importance of Orbit 2.0 - May 5th, 2010 [May 5th, 2010]
- The Planet @ Web 2.0 Expo - May 6th, 2010 [May 6th, 2010]
- We Rock Hosting, Not Boats - May 7th, 2010 [May 7th, 2010]