Went there a couple of nights ago with the wife and two kids. Ordered Fish Tacos for my wife, chicken strips with fries for the boys to share and a Classic Burger for me. Service was E-X-C-E-L-L-E-N-T!

And here is what earned them the five stars, despite of everything. As I said, service was great. Unfortunately, my burger came out bloody, despite asking for well done. Our waitress (I'm so sorry I forgot her name) had me a brand new burger made which was spot-on and extremely tasty, too. Wife liked her fish tacos, boys liked the chicken. But the fries, oh the fries - the first batch we got we thought they were bad, they were really dry and broke more like chips rather than fries. The manager came around to apologize and made sure we'd get a new batch of fries.

Oh alas, the fries were the same again: partially dry and hard, partially nice and soft, the way they should be. The manager apologized a million times and explained that they've been having a hard time with their supplier, which I do believe.

In the end he was nice enough not only not to charge us for the extra batch of fries but also to give us a huge discount on our bill.

I have to say, both service and management handled this case EXCEPTIONALLY WELL! We love the fact how nice they all were and how professionally and well the situation was handled. And that earns them five stars, because the food per se was good, other than the fries.

Thanks guys, thank you so much. We'll be returning for sure.

Read more here:

Islands Restaurant - 32 Photos - Burgers - Temecula, CA ...