Tech giants have been trying to one-up each other to make the most intelligent chatbot out there. They can help you simply fill in forms, or take the form of fleshed-out digital personalities that can have meaningful conversations with you. Those that have voice functions have come insanely close to mimicking human speech — inflections, and even the occasional “uhm’s” and “ah’s” — perfectly.
And they’re much more common than you might think. In 2016, Facebook introduced Messenger Bots that businesses worldwide now use for simple tasks like ordering flowers, getting news updates in chat form, or getting information on flights from an airline. Millions of users are filling waiting lists to talk to an “emotional chatbot” on an app called Replika.
But there’s no getting around AI’s shortcomings. And for chatbots in particular, the frustration arises from a disconnect between the user’s intent or expectations, and the chatbot’s programmed abilities.
Take Facebook’s Project M. Sources believe Facebook’s (long forgotten) attempt at developing a truly intelligent chatbot never surpassed a 30 percent success rate, according to Wired — the remaining 70 percent of the time, human employees had to step in to solve tasks. Facebook billed the bot as all-knowing, but the reality was far less promising. It simply couldn’t handle pretty much any task it was asked to do by Facebook’s numerous users.
Admittedly, takes a a lot of resources to develop complex AI chatbots. Even Google Duplex, arguably the most advanced chatbot around today, is still limited to verifying business hours and making simple appointments. Still, users simply expect far more than what AI chatbots can actually do, which tends to enrage users.
The tech industry isn’t giving up. Market researchers predict that chatbots will grow to become a $1 billion market by 2025.
But maybe they’re going about this all wrong. Maybe, instead of making more sophisticated chatbots, businesses should focus on what users really need in a chatbot, stripped down to its very essence.
Landbot, a one-year-old Spanish tech startup, is taking a different approach: it’s making a chatbot-builder for businesses that does the bare minimum, and nothing more. The small company landed $2.2 million in a single round of funding (it plans to use those funds primarily to expand its operations and cover the costs of relocating to tech innovation hub Barcelona).
“We started our chatbot journey using Artificial Intelligence technology but found out that there was a huge gap between user expectations and reality,” co-founder Jiaqi Pan tells TechCrunch. “No matter how well trained our chatbots were, users were constantly dropped off the desired flow, which ended up in 20 different ways of saying ‘TALK WITH A HUMAN’.”
Instead of creating advanced tech that could predict and analyze user prompts, Landbot decided to work on a simple user interface that allows businesses to create chat flows that link prompt and action, question and answer. It’s kind of like a chatbot flowchart builder. And the results are pretty positive: the company has seen healthy revenue growth, and the tool is used by hundreds of businesses in more than 50 countries, according to TechCrunch.
The world is obsessed with achieving perfect artificial intelligence, and the growing AI chatbot market is no different. So obsessed in fact, it’s driving users away — growing disillusionment, frustration, and rage are undermining tech companies’ efforts. And this obsession might be doing far more harm than good. It’s simple: people are happiest when they get the results they expect. Added complexity or lofty promises of “true AI” will end up pushing them away if it doesn’t actually end up helping them.
After all, sometimes less is more. Landbot and its customers are making it work with less.
Besides, listening to your customers can go a long way.
Now can you please connect me to a human?
The post This New Startup Is Making Chatbots Dumber So You Can Actually Talk to Them appeared first on Futurism.
- History of nanotechnology - Wikipedia - January 27th, 2019
- Nanotechnology - Wikipedia - January 12th, 2019
- Artificial intelligence - Wikipedia - January 3rd, 2019
- What is Artificial Intelligence (AI)? - Definition from ... - January 3rd, 2019
- Artificial Intelligence: The Robots Are Now Hiring - WSJ - January 3rd, 2019
- What is AI (artificial intelligence)? - Definition from ... - January 3rd, 2019
- Artificial Intelligence - Journal - Elsevier - January 3rd, 2019
- Benefits & Risks of Artificial Intelligence - Future of Life ... - January 3rd, 2019
- A.I. Artificial Intelligence - Wikipedia - January 3rd, 2019
- Artificial Intelligence: The Pros, Cons, and What to Really Fear - January 3rd, 2019
- A.I. Artificial Intelligence (2001) - IMDb - January 3rd, 2019
- Online Artificial Intelligence Courses | Microsoft ... - January 3rd, 2019
- Nanotechnology - Wikipedia - January 2nd, 2019
- What is Nanotechnology? | Nano - January 2nd, 2019
- Gov Shutdown Means 95 Percent of NASA Employees Aren’t At Work - January 1st, 2019
- Scientists to Test New Cancer Treatment on Human Patients in 2019 - January 1st, 2019
- Holograms Are Resurrecting Dead Musicians, Raising Legal Questions - January 1st, 2019
- New Theory: The Universe is a Bubble, Inflated by Dark Energy - January 1st, 2019
- Poll: Two Thirds of Americans Support Human Gene Editing to Cure Disease - January 1st, 2019
- Washington May Become the First State to Legalize Human Composting - January 1st, 2019
- NASA Clears “Dream Chaser” Space Cargo Plane For Full-Scale Production - January 1st, 2019
- Rerouting Nerves During Amputation May Reduce Phantom Limb Pain - January 1st, 2019
- Experts: Stop Adding Cancer-Causing Chemicals to our Meats - January 1st, 2019
- Google Wins Lawsuit Over Facial Recognition Technology - January 1st, 2019
- Elon Musk Thinks the First Mars Settler Could Be an AI - January 1st, 2019
- Leaked Documents Show How Facebook Controls Speech Across the Globe - January 1st, 2019
- Edible Coating Can Keep Food Fresh Longer and Cut Down on Waste - January 1st, 2019
- Bill Gates: U.S. Leaders Must Embrace Nuclear Energy - January 1st, 2019
- The EU Is Banning Almost All Coal Mining on Jan 1 - January 1st, 2019
- Foreign Cyberattack Cripples Major U.S. Newspapers - January 1st, 2019
- Demand for Combustion Engine Cars May Have Peaked in 2018 - January 1st, 2019
- Scientist Who Gene Edited Babies Is Being Held By Mysterious Guards - January 1st, 2019
- Tiny Robots That Repair Pipes Could Eliminate Road Work - January 1st, 2019
- Space Travel Doesn’t Seem to Shorten Astronauts’ Lives, Says Study - December 29th, 2018
- Elon Musk Pledges Tesla Superchargers For All of Europe Next Year - December 29th, 2018
- China Is Building Its First Huge Battery Storage Facility - December 29th, 2018
- Startup Claims Its Underwear Stay Odor-Free Through Weeks of Wear - December 29th, 2018
- Microorganisms That Eat Seaweed Can Create Biodegradable Plastic - December 29th, 2018
- Apollo Astronaut: It Would Be “Stupid” to Send People to Mars - December 29th, 2018
- Elon Musk Tweets Image of SpaceX’s Stainless Steel Starship - December 29th, 2018
- Musk: Tesla’s Fully Autonomous Capabilities “About to Accelerate” - December 29th, 2018
- An App That Does Your Homework for You Is Now Worth $3 Billion - December 29th, 2018
- Virtual Reality Tumors Could Help Lead to New Cancer Treatments - December 29th, 2018
- New Multi-Sensory Mask Lets You Smell and Feel the Virtual World - December 29th, 2018
- New Fiber Could Be the Foundation for Futuristic Smart Garments - December 29th, 2018
- Cacti-Inspired Tech Could Keep You Hydrated After the Apocalypse - December 29th, 2018
- Your Christmas Tree Could Be Recycled Into Paint or Sweeteners - December 29th, 2018
- Australian Autonomous Train Is The “World’s Largest Robot” - December 29th, 2018
- Chinese Scientists Reportedly Lost Track of Gene-Edited Patients - December 29th, 2018
- Netflix’s Bandersnatch Teases the Future of Entertainment - December 29th, 2018
- What is Nanotechnology? | Nano - December 27th, 2018
- Nanotechnology - Wikipedia - December 27th, 2018
- Nanotechnology | Britannica.com - December 27th, 2018
- Nanotechnology Conferences 2018-2019 | Nanobiotechnology ... - December 27th, 2018
- What It Is and How It Works | Nano - December 27th, 2018
- Eugenics - Wikipedia - December 23rd, 2018
- Maafa 21 - December 23rd, 2018
- eugenics | Description, History, & Modern Eugenics ... - December 23rd, 2018
- Eugenics in the United States Today: Are We on the Same ... - December 23rd, 2018
- Pope Francis Likens Abortion to Nazi Eugenics - WSJ - December 23rd, 2018
- Nanotechnology - Wikipedia - December 16th, 2018
- Ripple Price Forecast: XRP vs SWIFT, SEC Updates, and More - December 1st, 2018
- Cryptocurrency Price Forecast: Trust Is Growing, But Prices Are Falling - December 1st, 2018
- Cryptocurrency News: What You Need to Know This Week - December 1st, 2018
- Cryptocurrency News: XRP Validators, Malta, and Practical Tokens - December 1st, 2018
- Cryptocurrency News: Bitcoin ETFs, Andreessen Horowitz, and Contradictions in Crypto - December 1st, 2018
- Cryptocurrency News: Looking Past the Bithumb Crypto Hack - December 1st, 2018
- Cryptocurrency News: This Week on Bitfinex, Tether, Coinbase, & More - December 1st, 2018
- Cryptocurrency News: Vitalik Buterin Doesn’t Care About Bitcoin ETFs - December 1st, 2018
- Cryptocurrency News: New Exchanges Could Boost Crypto Liquidity - December 1st, 2018
- Cryptocurrency News: Bitcoin ETF Rejection, AMD Microchip Sales, and Hedge Funds - December 1st, 2018
- See How AI Can Turn Almost Any Surface Into a User Interface - November 27th, 2018
- Scientists Are 3D Printing Fake Moon Dust Into Useful Objects - November 27th, 2018
- A Wearable Robot Arm Makes You Work for Thanksgiving Leftovers - November 27th, 2018
- See the 3D Images Produced by the First Full-Body Medical Scanner - November 27th, 2018
- It’s No Ancient Secret, a High-Tech Headband Can Help Train Your Brain to Meditate - November 27th, 2018
- NASA Announces Date for First SpaceX Crew Dragon Test Flight - November 27th, 2018
- This Is the Biggest Thanksgiving Ever for Fake Meat - November 27th, 2018
- NASA Isn’t Happy About SpaceX’s “Frat House” Culture - November 27th, 2018
- The World Reacts to the Success of NASA’s InSight Mars Lander - November 27th, 2018