The problems galled local officials, who vented deep frustration that a utility they often work closely with kept failing them.
After all, they are the ones dealing with a shutoff's consequences. They must dispatch ambulances, run jails and water plants, direct traffic through darkened intersections, set up community shelters and much more.
"It's almost as if it's intentional disregard of all the warnings we gave them," said Napa County Supervisor Diane Dillon, whose district north of San Francisco has experienced nearly every shutoff.
___
Sixteen million people --- more than the population of nearly any U.S. state --- depend on PG&E for power. The shutoffs were an inconvenience for some and extremely costly for others. For society's most frail, they brought questions of life and death.
Those who rely on medical devices in their homes were particularly vulnerable.
"PG&E did nothing to help us who depend on electricity to run our life support," recounted Grace Lin, a polio survivor who needs a ventilator to breathe and uses an electric wheelchair. "It's not like we could simply grind our teeth and tough it out by holding our breath."
Lin said she was confused by the notifications PG&E sent ahead of the first shutoff that affected her San Francisco Bay Area home on Oct. 9. The company website they referred to for updates was frozen. Lin considered herself lucky that she had the means to evacuate 20 miles away, to a quadriplegic friend's house that had electricity.
PG&E could identify "medical baseline" customers such as Lin based on billing records. Local officials working to identify everyone who might need help repeatedly asked PG&E to share its list, so no one was overlooked.
Regulators said PG&E promised it would release medical baseline addresses during a shutoff. Yet when each of the first four hit, PG&E insisted that locals sign a legal agreement not to disclose the addresses, causing delay and uncertainty that regulators said could risk lives.
On the eve of the first massive power outage, Malashenko of the utilities commission was urgently emailing company officials in frustration.
"This issue has been discussed many times over the last several months" yet "has once again become an issue with PG&E," she wrote on Oct. 8.
Malashenko said state officials also pushed PG&E to improve in other areas. Starting in April, they met at least weekly with PG&E, pointing out needed improvements and stressing that aspects of the utility's preparation was inadequate.
PG&E argued that the commission's own privacy rules meant it couldn't share the addresses without a non-disclosure agreement, spokesman Jeff Smith explained. Resolving the problem took an order that the commission's executive director sent three hours before the first massive blackouts began.
Other groups of vulnerable Californians endured shutoffs without the help they needed.
"A lot of them don't have support, a lot of them don't have family," Betty Briggs, 84, said of her elderly neighbors in the well-touristed Napa Valley town of Calistoga. "It makes it very difficult, and it puts them in danger."
Briggs can get around without help, but her husband requires 24-hour care due to dementia. He lives nearby at Cedars Care Home, where seven residents in their 80s and 90s experienced three shutoffs before mid-October.
The outages created anxiety for people reliant on routine, as well as practical problems.
Beds and wheelchair lifts require electricity. So does the heat and air conditioning. When the freezer got too warm, staff tossed 30 days of backup food.
Owner Irais Lopez still hasn't restocked fully.
"Now, we only buy small quantities," Lopez said, "because we don't know what will happen."
___
At PG&E's high-rise headquarters in downtown San Francisco, the emergency operations center springs to life with each shutoff.
Employees in different colored vests that distinguish their expertise cluster around banks of computer monitors showing real-time updates. Maps track wind speed and direction, as well as which circuits are down. Conversation hums in the background.
This is where decisions are made and answers can be found --- and local officials said they felt they had little access to either.
Fed up with communication gaps, one hard-hit county requested a presence at PG&E headquarters during the September shutoff. Regulators required that the utility hold seats in its emergency operations center for local representatives, but a lawyer for Sonoma County instead spent her day in a conference room several locked doors away.
"There was just a lack of understanding on behalf of PG&E of why local government needs timely information," said Petra Bruggisser, a deputy county counsel.
PG&E already had a shaky reputation in its Northern and central California territory.
The company spent three years in bankruptcy starting in 2001, after California's attempt to deregulate its power market went awry.
Maintenance failures led to a natural gas pipeline blast near San Francisco in 2010 that killed eight people. PG&E was found criminally liable and paid a $1.6 billion fine.
In late 2017, its equipment was suspected of starting the Tubbs Fire that killed 22 people and destroyed more than 5,600 buildings.
The utility revealed in spring 2018 that it would start using power shutoffs when fire danger was high and extreme winds blew.
PG&E then began to explain what to expect, sending millions of emails to update its customer contact files, running advertising in multiple languages and holding hundreds of meetings with community leaders, public safety agencies and residents.
The California Public Utilities Commission started writing guidelines for how utilities should roll out "de-energization." The guidelines were published as a 176-page document in June.
By that point, PG&E had again filed for bankruptcy protection, crushed by liabilities for fires in 2017 and 2018, including the Camp Fire that nearly wiped out the town of Paradise and killed 85 people.
The utility now has a market value of about $6 billion --- a drop of $30 billion in just over two years --- and is working with the state and a federal judge to emerge from bankruptcy by June 30.
California Gov. Gavin Newsom said he expects PG&E's entire 14-member board of directors, including Johnson, its CEO, to step down before the state will approve the utility's plan to regain its financial footing.
"PG&E's recent management of the public safety power shutoffs did not restore public confidence," the Democratic governor warned the company in a Dec. 13 letter. "Instead, PG&E caused extreme uncertainty and harm for Californians who rely on power for their health care and their livelihood."
PG&E said Johnson was not available for an interview. The utility's point man on the shutoffs told AP that he believes Johnson, while testifying before lawmakers last month, was referring to its ability to kill and safely restore power to an extremely complex electrical grid.
Sumeet Singh, a vice president who oversees PG&E's community wildfire safety program, listed a litany of ways the utility is investing in fixes that he said will lessen the need for future shutoffs. Those include trimming more vegetation near power lines and burying some lines in areas most at risk of igniting.
Singh also acknowledged that the utility had some struggles during the early shutoffs but that it strove to improve and disputed any characterization that it did not succeed in some ways. He cited how quickly the utility restored power as one improvement, along with the timeliness and accuracy of customer notifications.
"Did we hit the mark on every single improvement? No. Do we have more work to do? Yes," Singh said.
Power shutoffs are likely to be a feature of life in California for years to come. PG&E must invest billions in infrastructure upgrades, and communities are spreading into lands once populated by trees and brush.
Regulators promise to be watching closely.
"If we have an outcome that doesn't meet the public expectation and what we need to run as a state," said Malashenko of the utilities commission, "that means that we need to rethink our approach and try something different and drive to a better outcome."
In November, the commission launched an investigation into whether it should sanction PG&E for violating shutoff protocols.
PG&E said it will need to improve how it reacts after it shuts off the power.
"I think we thought the big event was turning off the power," Johnson told lawmakers. "And I think we focused on that as the main event instead of the impact of that, right, on the people it affected."
(KR)
Read this article:
PG&E's History of Blackouts Troubling - DTN The Progressive Farmer
- Twin Oaks Intentional Community - Twin Oaks Intentional ... - December 8th, 2016 [December 8th, 2016]
- The Camphill Assocation of North America Communities - December 9th, 2016 [December 9th, 2016]
- Cohousing - Wikipedia - December 11th, 2016 [December 11th, 2016]
- Communes: the pros & cons of intentional community ... - December 21st, 2016 [December 21st, 2016]
- Jewish Intentional Communities Conference - Hazon - December 25th, 2016 [December 25th, 2016]
- Common Fire Beacon-Newburgh | Creating diverse ... - January 2nd, 2017 [January 2nd, 2017]
- Intentional Housing Communities | www.hampshire.edu - February 5th, 2017 [February 5th, 2017]
- A First Gen Lawyer-Turned-Entrepreneur Pioneers New Standards for College Freshmen - Huffington Post - February 7th, 2017 [February 7th, 2017]
- Disparities in minority unemployment targeted by Iowa officials - DesMoinesRegister.com - February 7th, 2017 [February 7th, 2017]
- ACE program benefits low-income communities - Observer Online - February 7th, 2017 [February 7th, 2017]
- Want a happy old age? Get your friends to be your neighbours - Independent Online - February 7th, 2017 [February 7th, 2017]
- Coalition Calls Itself The 'Eyes, Ears & Voice' Of Pittsburgh's Black Community - 90.5 WESA - February 7th, 2017 [February 7th, 2017]
- 'A community remembers' coming to Hesston - Butler County Times Gazette - February 7th, 2017 [February 7th, 2017]
- Krista Tippett February 01, 2017 - America Magazine - February 7th, 2017 [February 7th, 2017]
- Serving the most diverse urban area on the planet - New York Nonprofit Media - February 8th, 2017 [February 8th, 2017]
- To truly serve the public, community stations must apply standards for what's said on-air - Current - February 8th, 2017 [February 8th, 2017]
- Here's what went down at the NYC launch of Ashley Biden's charitable clothing line - Technical.ly - February 9th, 2017 [February 9th, 2017]
- Appalachian's Alternative Service Experience among nation's top 10 higher education institutions for number of programs - Appalachian State University - February 9th, 2017 [February 9th, 2017]
- Pastor: We must build bridges between police and local black communities - Fort Worth Star Telegram (blog) - February 9th, 2017 [February 9th, 2017]
- Chris Wood: Now more than ever localize! - vtdigger.org - February 10th, 2017 [February 10th, 2017]
- A Business Plan for Healthy Communities - Hospitals & Health Networks - February 10th, 2017 [February 10th, 2017]
- The Death of the Ski Bum and Intentional Tourism - The Catalyst - February 11th, 2017 [February 11th, 2017]
- Heroin hits home: Highways provide "easy access" for drug trafficking in Franklin County - Herald-Mail Media - February 11th, 2017 [February 11th, 2017]
- How Anarchists and Intentional Communities Are Reacting to ... - February 11th, 2017 [February 11th, 2017]
- Ohio Continues with Next Phase of InsideOut Initiative to Combat Win-at-All Costs Sports Mentality - Norwalk Reflector - February 13th, 2017 [February 13th, 2017]
- Microsoft Executives to Keynote Summit EMEA 2017 Conference - Yahoo Finance - February 13th, 2017 [February 13th, 2017]
- Marnita's Table set for Wednesday - Daily Globe - February 14th, 2017 [February 14th, 2017]
- David Littlewood, guest columnist: Time to repeal Dodd-Frank Act and free up our community banks - Waco Tribune-Herald - February 15th, 2017 [February 15th, 2017]
- Ithaca organization encourages people to participate in National Random Acts of Kindness Week - The Ithaca Voice - February 15th, 2017 [February 15th, 2017]
- Portland groups form coalition to eradicate hate - KOIN.com - February 15th, 2017 [February 15th, 2017]
- Nash says 'there's more to do' on diversity at State of the County address - Gwinnettdailypost.com - February 16th, 2017 [February 16th, 2017]
- Anson County community meeting to fight poverty planned for Feb. 18 - Ansonrecord - February 16th, 2017 [February 16th, 2017]
- Spreading the Faith: Moving Coins and Moving Communities - Patheos (blog) - February 17th, 2017 [February 17th, 2017]
- If It Walks Like a Duck - ChicagoNow (blog) - February 18th, 2017 [February 18th, 2017]
- Immigrant Round-ups Stir Fears - Consortium News - February 18th, 2017 [February 18th, 2017]
- Pace: What Should I Give Up This Year? - Covington News - February 20th, 2017 [February 20th, 2017]
- J Mase III of #BlackTransMagick seeks to redistribute resources - Daily Illini - February 20th, 2017 [February 20th, 2017]
- South Side getting trauma center, but it'll be far more than just an emergency room - Fox 32 Chicago - February 21st, 2017 [February 21st, 2017]
- St. Louis Park cohousing community welcomes home all ages - Minneapolis Star Tribune - February 22nd, 2017 [February 22nd, 2017]
- The Benedict Option and Rod Dreher's LGBT Challenge - The Atlantic - The Atlantic - February 23rd, 2017 [February 23rd, 2017]
- Mark Sundeen looks for a better way to live - Missoula Independent - February 23rd, 2017 [February 23rd, 2017]
- Cohousing communities gain popularity, including here in Nashville - WKRN.com - February 24th, 2017 [February 24th, 2017]
- The Christian Retreat From Public Life - The Atlantic - February 24th, 2017 [February 24th, 2017]
- New senior living community eyeing Waxahachie - Waxahachie Daily Light - February 24th, 2017 [February 24th, 2017]
- Better health needs a diverse workforce - Greenville Daily Reflector - February 25th, 2017 [February 25th, 2017]
- Businesses: State needs more immigrants - Mankato Free Press - February 25th, 2017 [February 25th, 2017]
- Cohousing communities gain popularity - WDTN - February 25th, 2017 [February 25th, 2017]
- Letters: Dismiss Schimel, others for maps - The Sheboygan Press - February 28th, 2017 [February 28th, 2017]
- Drums, Voices, and Circles - Memphis Democrat - March 1st, 2017 [March 1st, 2017]
- Food: Four Short Talks brings community to the table - Dailyuw - March 2nd, 2017 [March 2nd, 2017]
- Family School rebuts report on lack of diversity - Coastal View News - March 2nd, 2017 [March 2nd, 2017]
- The Wall Street Journal explores trends in Christian community life sort of - GetReligion (blog) - March 2nd, 2017 [March 2nd, 2017]
- Renting land to highest bidder stumbling block for young people looking to start in agriculture - INFORUM - March 3rd, 2017 [March 3rd, 2017]
- Transportation/Traveling While Living Off Grid - Mother Earth News - March 4th, 2017 [March 4th, 2017]
- New School Board President Believes Schools Belong to Communities - The Exponent Telegram (press release) (registration) - March 6th, 2017 [March 6th, 2017]
- Worcester's retiree health costs 'unsustainable' - telegram.com - Worcester Telegram - March 7th, 2017 [March 7th, 2017]
- 12 on Tuesday: Leslie Orrantia - WISC - Channel 3000 - Channel3000.com - WISC-TV3 - March 8th, 2017 [March 8th, 2017]
- By walking the beat, Kalamazoo officers nurture genuine ... - Michigan Radio - March 8th, 2017 [March 8th, 2017]
- Sometimes the Grass Really is Greener - Memphis Democrat - March 8th, 2017 [March 8th, 2017]
- Is Clallam opening the door to tiny houses? | Sequim Gazette - Sequim Gazette - March 8th, 2017 [March 8th, 2017]
- New St. Paul police program aims to mentor recruits - Minneapolis Star Tribune - March 9th, 2017 [March 9th, 2017]
- A New Kind of Homeless Village is Coming to Kenton. It's a Big Deal. - The Portland Mercury (blog) - March 10th, 2017 [March 10th, 2017]
- Why We Need the Benedict Option and How It Doesn't Have to ... - Patheos (blog) - March 10th, 2017 [March 10th, 2017]
- National Expert Shares Thoughts on Environmental Justice - WUWM - March 11th, 2017 [March 11th, 2017]
- The Promise of Paradise features area - 100 Mile House Free Press - March 12th, 2017 [March 12th, 2017]
- Speak out about your experiences - Hibbing Daily Tribune - March 12th, 2017 [March 12th, 2017]
- Trust comes in several varieties - Muncie Star Press - April 8th, 2017 [April 8th, 2017]
- Intentional neighborhoods take root across country - LancasterOnline - April 8th, 2017 [April 8th, 2017]
- my family did the benedict option before it was cool and here's why it doesn't work - Patheos (blog) - April 8th, 2017 [April 8th, 2017]
- Saint Benedict's Mandate - Patheos (blog) - April 8th, 2017 [April 8th, 2017]
- Cohousing Part I: Creating community and reducing social isolation - Michigan State University Extension - April 8th, 2017 [April 8th, 2017]
- Searching for a greater interfaith understanding - Seattle Globalist - June 6th, 2017 [June 6th, 2017]
- The fight for affordable housing in Jefferson Park continues - Chicago Tribune - June 6th, 2017 [June 6th, 2017]
- A 'Justin Option'? Justin Martyr and the Ben-Op - National Catholic Register (blog) - June 6th, 2017 [June 6th, 2017]
- The Groves of Academe: On Keep the Damned Women Out - lareviewofbooks - June 6th, 2017 [June 6th, 2017]
- Curating Community through Intentional Placemaking - Urban Land - June 6th, 2017 [June 6th, 2017]
- Local ties: New tailgate market locations highlight business and community connections - Mountain Xpress - June 7th, 2017 [June 7th, 2017]
- How Power Street Theatre Company is taking on representation in the arts - Generocity - June 7th, 2017 [June 7th, 2017]
- Open house will celebrate Folk Art Guild's 50 years - News - The ... - Penn Yan Chronicle-Express (blog) - June 7th, 2017 [June 7th, 2017]
- Archbishop: In 'post-Christian world' fidelity, charity, truth stand out - CatholicPhilly.com - June 7th, 2017 [June 7th, 2017]