A timeline of the controversy around WE, the Liberals and a student program – Kamloops This Week

OTTAWA A timeline of events regarding the Canada Student Service Grant program, based on public documents, events and statements from cabinet ministers, government officials, and WE Charity:

March 6, 2020: WE Charity staff prepare a concept paper on service learning for public servants at Employment and Social Development Canada.

April 5: Finance Minister Bill Morneau and Prime Minister Justin Trudeau talk over the phone about how to help students whose summer job and volunteer opportunities were vanishing due to the COVID-19 pandemic. Finance Department officials are tasked with considering options the next morning.

April 7: Small Business Minister Mary Ng and WE co-founder Craig Kielburger have an introductory phone call in which Ng asks WE to send what it calls a "pre-established proposal" to help young people launch businesses.

April 7 or 8: Morneau's office contacts the WE organization, among other groups, to get their input on potential programs. Morneau says the call was on April 7 while WE says it was April 8.

April 9: WE Charity sends the unsolicited proposal for a youth business program to Youth Minister Bardish Chagger, Ng, Morneau and Trudeau's office. The price tag is between $6 million and $14 million to provide digital programming and $500 grants, plus "incentive funds," for 8,000 students.

April 16: ESDC officials mention WE in the context of the student program in an email discussion with Finance officials.

April 18: Morneau's officials raise the idea of partnering with a non-profit, or for-profit group to administer the program. (ESDC officials suggest the same day that WE might be an option.) Morneau said it was the first time he was involved in any talk about WE and the grant program.

April 19: Wernick contacts Craig Kielburger. WE says the call was to discuss launching a youth service program in the summer and that Wernick asks Kielburger to develop a proposal to fulfil that objective. During the call, Wernick learns of the April 9 proposal for a youth business program and Kielburger agrees to send both proposals.

April 20: Morneau's office contacts WE to ask about its ability to deliver a volunteer program. An official's record of the call notes "WE Charity will re-work their 10-week summer program proposal to fully meet the policy objective of national service and increase their current placements of 8,000 to double."

April 21: Morneau approves going with an outside organization to run the volunteer program, but no specific group is chosen.

WE's youth entrepreneurship program proposal is included in annex nine of a briefing package about a student aid program that goes to the Prime Minister's Office, chief of staff Katie Telford later tells the finance committee. The proposal is declined.

April 22: Trudeau announces a $9-billion package of student aid, including the outline of a volunteer program paying students up to $5,000 toward education costs, based on the number of hours they volunteer. WE sends Wernick an updated proposal to reflect the announcement. The message is forwarded to Chagger, Ng and Morneau.

April 26: Morneau speaks with WE co-founder Craig Kielburger, but told the finance committee neither of them talked about the Canada Student Service Grant program. Craig Kielburger later tells the committee he only brought up the youth business proposal, not the grant program.

April 27: Volunteer Canada, a charity that promotes volunteering and helps organizations use volunteers well, meets Chagger and raises concerns about paying students hourly rates below minimum wage and calling it volunteering.

May 4: WE sends a third proposal to ESDC, this time with more details and specific to the grant program. Finance official Michelle Kovacevic, who was working on the program, told the finance committee she received it May 7.

May 5: Chagger goes to a special COVID-19 cabinet committee with the recommendation to go with WE for the program. Neither Morneau nor Trudeau is at the meeting.

The same day, a member of the Prime Minister's Office policy team speaks with WE as part of stakeholder consultation, but then directs the organization to ESDC.

WE begins incurring eligible expenses.

May 8: Trudeau finds out that WE is being recommended to run the student-volunteer program hours before a cabinet meeting. He later tells the finance committee that he pulled the item from the agenda and sent it back to the public service for more due diligence because of how the deal could be perceived.

May 21: The public service comes back to Trudeau, he tells the finance committee. The recommendation to go with WE doesn't change.

May 22: Cabinet, including Trudeau and Morneau, approved handing the reins of the program to WE.

May 23: The public service officially begins negotiating a contribution agreement with WE, which would have paid up to $43.5 million in fees to the group.

May 25 to June 3: In a series of meetings with Volunteer Canada, WE suggests the target for placements through the program had gone from 20,000 to 100,000.

June 12: WE co-founder Marc Kielburger says in a video chat with youth leaders that he heard from Trudeau's office about getting involved in the volunteer program the day after it was announced by the prime minister. He later backtracks, saying the contact came the week of April 26 from Wernick, and not the Prime Minister's Office.

June 23: WE Charity Foundation signs a contribution agreement with the federal government. WE signatories include Scott Baker, named as president of the one-year-old foundation and executive director of WE Charity, and chief financial officer Victor Li. Chagger signs for the government.

June 25: Trudeau unveils more details about student aid. A government release notes that WE will administer the student-volunteer program.

June 26: Facing questions about WE, Trudeau says the non-partisan public service made the recommendation, and the government accepted it: "As the public service dug into it, they came back with only one organization that was capable of networking and organizing and delivering this program on the scale that we needed it, and that was the WE program."

July 3: Citing the ongoing controversy, WE and the Liberals announce a parting of ways and the federal government takes control of the program. Ethics commissioner Mario Dion tells Conservative and NDP ethics critics in separate letters he will examine Trudeau's role in the awarding of the agreement because of the prime minister's close ties to the group.

July 9: WE says it has paid Trudeau's mother Margaret about $250,000 for 28 speaking appearances at WE-related events between 2016 and 2020. His brother Alexandre was been paid $32,000 for eight events, and Trudeau's wife Sophie Gregoire Trudeau received $1,400 in 2012 for a single appearance. The organization says Trudeau himself has never been paid by the charity or its for-profit arm.

July 13: Trudeau apologizes for not recusing himself from discussions about WE over his family's longtime involvement with the organization. Morneau also issues an apology.

July 16: Dion says he will investigate Morneau's actions in the affair. Chagger testifies at the finance committee, saying Trudeau's office didn't direct her to go with WE.

July 21: Ian Shugart, clerk of the Privy Council, tells the Commons finance committee there is no evidence to suggest Trudeau spoke with WE before the organization was awarded the deal to run the student-volunteer program.

July 22: Morneau tells the finance committee he just repaid over $41,000 to WE for travel expenses the organization footed for the minister and his family. The Opposition Conservatives call for Morneau to resign.

Trudeau's office says he and Telford have agreed to testify before the committee with a date and time to be set.

The House of Commons ethics committee also calls on Trudeau to testify, and votes to seek copies of records for Trudeau and his family's speaking appearances dating back years. Six opposition members outvote five Liberals to have that committee start its own investigation.

July 23: Conservatives and New Democrats ask Dion to launch a new probe of Morneau over his travel expenses.

July 27: A copy of the contribution agreement with WE Charity Foundation is filed with the finance committee. It lays out the details of the program, including a provision for a maximum contribution of $543.53 million $500 million for grants, and $43.53 million to WE.

July 28: Craig and Marc Kielburger testify over four hours of sometimes testy interactions with MPs on the finance committee. The co-founders of WE Charity say their history and experience, not ties to Liberal cabinet ministers, landed the group the deal to run the volunteer program. They add they would have never agreed to take part in the program had they known it could jeopardize the work the WE organization has done over 25 years.

They also say WE estimated the cost of the program to be between $200 million and $300 million.

July 29: The Conservatives call on the federal ethics czar to widen his probe of Trudeau to include travel expenses WE covered in addition to speaking fees for his mother, wife and brother. Dion sends letters to the Tories and NDP saying he is expanding his probe of Morneau to look into the $41,000 in WE-sponsored travel.

July 30: In a rare event, Trudeau testifies before the House of Commons finance committee and lays out when he first learned about WE's involvement in the Canada Student Service Grant program. He says WE Charity didn't receive any preferential treatment in the process. He also says it is now unlikely the grants will be rolled out. Telford also appears before the committee.

This report by The Canadian Press was first published July 29, 2020.

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A timeline of the controversy around WE, the Liberals and a student program - Kamloops This Week

Newfoundland and Labrador Liberal leadership hopeful Andrew Furey’s vision for the future, plus a glimpse at his past – The Telegram

Andrew John Furey says he wants to be able to look his children in the eyes and tell them he did everything he could to help Newfoundland and Labrador navigate through troubled waters.

Furey is one of two people who could become the fourteenth premier of Newfoundland and Labrador should he win the leadership race for the Liberal Party.

Furey was born in St. Johns and resides in Portugal Cove-St. Philip's with his wife Allison and their three children.

The Furey name is well-known in Newfoundland and Labrador political circles. George Furey, his father, is the Speaker of the Senate of Canada, while his uncle Chuck Furey was an MHA and provincial cabinet minister, serving from 1985 to 2000.

Furey says he looks up to his father, but adds his grandmother Mary Furey had a profound impact on his life.

She left a relationship with eight children under her arm in the middle of the night, figuratively, and took ... the boys to Mount Cashel, the girls to Belvedere. Family was so important to her, she managed to keep that unit cohesive, said Furey.

Were talking about a single mom in the '50s in Newfoundland and Labrador; it couldnt have been easy. Somehow, she managed to keep the unit together as best she could and raise. I certainly stand on her shoulders every single day.

Furey says his familys good fortune and close connection to power gave him reason to want to give back to the province.

Ive been fortunate to grow up in a loving, nurturing family. My parents instilled in me from an early age the benefit of a solid education and the responsibility to use good fortunes to give back, said Furey.

Ive really taken example from my father, who as some may know grew up in Mount Cashel and fought his way to get an education, become a teacher, then return to law school, build a career for himself there, then enter public service. My family is filled with examples of people giving back to the community in large and small ways. Its really instilled in me that value to use the fortunes youve been provided to help others.

Furey has a bachelor of science and medical degree from Memorial University, where he is the director of orthopedic research. In 2015, he completed a diploma in organizational leadership from Oxford University.

"I dont intend to be a career politician for my entire life. Im parking my career right now and coming in to try and make a difference." Andrew Furey

Furey has been part of the board of directors of a number of companies both in and outside the province.

In 2010, Furey founded Team Broken Earth, a charity started after a devastating earthquake hit Haiti in 2010.

He joined the board of Sequence Bio in 2016, a bio-technology company seeking to collect genetic data in Newfoundland and Labrador, recently leaving the position.

Furey has a number of former board memberships for mining companies in Newfoundland and Labrador, including Alderon Iron Ore. Furey has also been on the board of Canada Fluorspar, which operates a mine in St. Lawrence.

Furey co-founded the Dollar a Day foundation with current Nalcor board of directors chair Brendan Paddick and musician Alan Doyle.

Furey says he would give up all existing board memberships should he be successful in the leadership race.

If Im successful, Ill leave those immediately, (although)theyre near and dear to my heart. said Furey, who also is on the board of directors of Medishare, a health-care volunteer provider group in the United States.

Furey says he recognizes how intertwined the business and political life of Newfoundland and Labrador can be, and says introducing an ethics officer is one step to ensure conflicts of interest are avoided.

Id also like to introduce an ethics officer to the executive and executive council. Newfoundland and Labrador is a small place. Everybody knows somebody whos involved in businesses along the way, said Furey.

We need that extra layer, that extra screen to ensure were making decisions, whether senior bureaucratic decisions or political decisions based on the right information thats being provided, in the most ethical and responsible way in the interests of Newfoundlanders and Labradorians.

The Telegram offered a series of rapid-fire policy questions to determine where Furey stands on some of our provinces greatest issues, beginning with the challenge to distinguish himself from the politician he seeks to replace.

Here are his replies.

Premier Ball has done a remarkable job, given the circumstances. I think I bring a different approach. Were Liberals, we share the same ideology. Hes done a great job and I guess being different, um, I bring a different lens. Im not a career politician, I dont intend to be a career politician for my entire life. Im parking my career right now and coming in to try and make a difference. I guess were a little different in that respect.

I do recognize the fiscal challenges we face and how government has expanded over the years. I do realize we have to correct that. That correction needs to be done so that government is providing the services to the communities around our province in a responsible and balanced way. I recognize that theres tough decisions in there. But thats something were going to have to face collectively together moving forward.

Furey says the current attrition model for reducing the amount of public servants may not be his only approach.

I understand attrition has its limits. Of course, we still need the basic services and we need to look at the distribution throughout government programs. Im more interested in looking at a program triage to see- do a full, healthy review of what programs were delivering and what returns on investments were getting whether social or economic to see if were spending money on those programs in a responsible way.

First, we need to diversify the economy so that were not subject to massive commodity fluctuations. I think we can do that in a healthy and visionary way. Youve heard me talk before about the technology space and the arts and entertainment space and how we can grow those into thriving industries so we can provide a pipeline with respect to technology for young people so they know if they do their targeted education which well have to invest in (that) therell be an ecosystem to support them on the other end. Technology is geography independent, which is one of the challenges of Newfoundland and Labrador.

The second piece to deal with the demographic issue is immigration. We need a more robust, healthy immigration target. We need to capitalize on immigrants wanting to come to Canada and stay and live here in N.L.

I think systemic racism is prevalent throughout our society and institutions. Its unfortunate, but I think it would be wrong to ignore that it exists. It doesnt just exist south of the border, it does exist here. I would never pretend to fully understand all the issues of racially suppressed people and Id like to listen to them, understand what their issues are. Itss the job of any leader to understand the barriers they face and try to have a better understanding of the issues and the feelings they have, and to use every tool available in the office to change that, to ensure that we have a public service and a legislature that reflects the diversity that exists in Newfoundland and Labrador.

My primary focus is going to be ensure (the Muskrat Falls project) gets done in the most timely fashion, with the least amount of further cost overruns so that we can return the value of that project and that asset to Newfoundlanders and Labradorians to the best of our ability. With respect to Phase Two (Gull Island), the province is not in a fiscal or financial position right now to develop that project. Thats not to say it wont be done in the future or is totally off the table, but right now we need to get the first project done ... get it done in an efficient and effective manner so we can stabilize the ship with respect to the debt.

I think that the minimum wage should be tied to the CPI (Consumer Price Index). I think its important to have regular evaluations of the minimum wage. But I also realize that its a political football. I dont think it should be. I think this independent evaluation needs to do their job and take politics out of the minimum wage. I recognize even the regional politics involved in that. No one wants to be the last with respect to the minimum wage. One of the possible solutions is to work towards a harmonized approach with the (other) Atlantic provinces so that no one is last and were using all the tools available to us to provide a living wage and to help people rise out of poverty.

I think that donations to political parties need to be fully reviewed. That would be the first thing I would instruct the Liberal party president to do under my watch. Reviewed with action, of course.

I think taxes right now, as a general statement, are high enough. I think we can be doing better in insuring we review the metrics around the thresholds for some of the taxes with respect to small businesses. Ensuring that were providing an environment that allows them to grow and develop, Id have to get in and look at the books, but right now, my intent is not to make any drastic changes to income tax. I think were taxed high enough.

I think weve all learned the lesson that this province is big and diverse, but you can reach out fairly quickly and quasi in-person with Zoom and other means. I think thats a way that we can apply that technology, whether it be virtual care with medicine or in meetings, more regular meetings with the premier or executive throughout the province without having to assume the cost of travel. Its not going to replace everything altogether, but its a way (of using technology) to do more with less.

I think were positioned well for ocean-based aquaculture in Newfoundland and Labrador. There have been hiccups, theres no question, but were developing it. Its part of who we are. Ive seen firsthand how it can reinvigorate some of our rural communities in particular and lead to sustainable lives for families there. We just came from Harbour Breton and Bay DEspoir and to see the economic return to these communities is quite remarkable.

Frankly, patronage is never acceptable. Im committed to ensuring the best person for the job gets the job regardless of political stripe. I think Premier Ball made good moves in that direction with respect to the independent appointments process. I look forward to working with the clerk of the council to ensure that its a competence-based approach, not a political one, so were getting the best advice from the best people to make the best decisions.

We need to work with the framework thats there now and increase it with respect to ATIPP (Access to Information and Protection of Privacy). Thats up for renewal and Im committed to ensuring its the most open and transparent process available. Its a bit of a cultural shift occurring and its going to take time and I recognize that. People can expect an open, transparent and just government from me. One of the concrete examples would be the chief economic recovery officer who would provide regular updates on the economy from a non-political view, to give the hard goods on where the economy is,and where its going.

We need to change the culture of the House of Assembly so we can have healthy debate. There are bigger issues we all need to collectively face and debate in an open and respectful manner so we can come to the best conclusions for the people of the province. That involves a cultural shift in the House of Assembly and legislature. Premier Ball has done some good work, for example the all-party committee on the public health crisis. Symbolically building on those types of working groups can be beneficial in changing the culture and decorum of the House of Assembly.

Twitter: @DavidMaherNL

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Newfoundland and Labrador Liberal leadership hopeful Andrew Furey's vision for the future, plus a glimpse at his past - The Telegram

Rising Liberals jockey for position in fight over class actions – The Australian Financial Review

One of their complaints is the lack of any specific regulator of litigation funders. One in Sydney, Richard Hill, was banned as an auditor for 12 months and owed $319,000 in taxes, according to records cited by Mr Falinski, who then asked a representative of the corporate regulator, Daniel Crennan, "if Bernie Madoff was still alive, could he be running a litigation funder in Australia?"

Liberal senator James Paterson is chairing the inquiry into litigation funding.Ben Rushton

"Not from jail," Mr Crennan said.

"I should say for the record that I think Bernie Madoff is still alive," Senator Paterson said.

If they can convince the government and Parliament to impose restrictions on litigation funders, possibly similar to managed investment schemes, Mr Falinski and Senator Paterson could become heroes to the business community.

First they will have to get through Senator Deborah O'Neill, a battle-hardened veteran of Labor politics. In public hearings this week, Senator O'Neill, who faces internal competition for her seat, asked questions and made comments designed to bolster the case for leaving the industry untouched.

When Mr Falinski questioned the credibility of one of her witnesses, a legal academic, she complained to Senator Paterson, who as chairman of the committee is theoretically meant to be neutral.

"You might be advised to ask one of your colleagues on the committee to make points of order that you yourself have not recently breached in this committee," he replied. "At least then you won't open yourself up to accusations of hypocrisy."

Jason Falinski in the House of Representatives in 2018.Alex Ellinghausen

"I don't care if you call me a hypocrite," she said.

As five industry representatives there to give evidence watched, mute, Mr Falinski interjected: "But you didn't tell the truth."

Mr Falinski was referring to an insinuation by Senator O'Neill and labour law firm Slater & Gordon that the Liberals are operating on behalf of the US Chamber of Commerce.

As if there wasn't enough tension during the session, loud noises that sounded like construction burst over the broadcast. No one knew where they originated from until Louise Pratt, a Labor senator from Perth, apologised for leaving her microphone on and said they came from a neighbour's property. Senator O'Neill burst out laughing.

Independent sources of funding to pay the dozens of lawyers, experts and others needed to conduct complex civil litigation emerged in 2001, driving the popularity of class actions for victims who had few other options.

As the new industry developed, a striking economic trend emerged. The people on whose behalf lawsuits are filed got 51 per cent of the financial settlements (almost none of the lawsuits are ruled on) when the cases were funded externally. When they weren't, they got 85 per cent, according to the Australian Law Reform Commission.

Unaware that he had been cited in the hearings until told by this journalist, Richard Hill said that litigation funders expect to receive about 2 times the value of their investments, which is not a big return given the risk of losing all their money.

"That's similar to other industries such as property development returns based on a rezoning of land," he said.

He said his temporary ban as an auditor and tax bill were misunderstandings about arcane areas of the law that had been resolved many years ago.

The latest class action is against Carnival Cruises over a COVID-19 outbreak on the Ruby Princess cruise ship, which infected 700 people, according to Shine Lawyers.

Slater & Gordon, Maurice Blackburn, Shine and 11 other companies recently launched an advertising campaign called "Keep Corporations Honest" to mobilise public opinion against any measures that would make class actions less lucrative. The campaign cites a lawsuit against US company Johnson & Johnson's faulty pelvic mesh, which was designed to stop urinary incontinence.

Shine Lawyers won the case in the Federal Court last year on behalf of thousands of Australian women. (Johnson & Johnson is appealing.) On Monday, the firm's head of litigation and loss recovery, Jan Saddler, made an impassioned speech about the threat to future victims of corporate malpractice from changes to the system.

"I really don't want us to tinker with a system that works well and have unintended consequences that (mean that) cases like the pelvic mesh case can't be run, won't be run, will be stymied in their prosecution in the future," she said.

"I understand that," Mr Falinski said. "I just want to ask: is that case funded by a litigation funder?"

Ms Saddler replied: "No."

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Rising Liberals jockey for position in fight over class actions - The Australian Financial Review

Classes on the University of Macau to begin on 7 September – Macau News

The University of Macau (UM) announced on Wednesday that the classes for the upcoming academic year will begin on 7 September.

A note sent to all UM students said that all teaching activities will resume normally in the new academic year and classes will mainly be arranged on a face-to-face teaching basis.

The note, however, said that students should pay close attention to the Special Webpage against Epidemics of the Health Bureau of the Macao.

According to information released by UM, all current postgraduate students will be allowed to return to campus from 10 August 2020.

The university is closely monitoring the situation of the pandemic and will make necessary adjustments to the teaching arrangement in accordance with the announcements and prevention guidelines of the Macao government, the note said.

The notice by UM also asks students to wear a mask, wash hands frequently, maintain distance and avoid crowd gathering.

PHOTO University of Macau

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Classes on the University of Macau to begin on 7 September - Macau News

CISA, NSA warn of threat to ICS. Garmin incident may be ransomware. Blackbaud hack spreads. Sino-American cyber tension. – The CyberWire

A joint warning from CISA and NSA points out a heightened cyber threat to the industrial Internet-of-things. Recent months, the agencies say, have seen significantly increased attention paid to internet-accessible operational technology (OT) assets as cyber actors have demonstrated their continued willingness to conduct malicious cyber activity against critical infrastructure. Operators of such systems should be ready, CISA and NSA say, to protect themselves during a time of crisis.

The agencies dont name names in their warning, but the media have. WIRED, in a representative piece, calls out Fancy Bear, Russias GRU, as the cyber actor snuffling at US critical infrastructure.

Garmin took its servers offline yesterday for a multiday period of maintenance. The company called it an outage that affected GarminConnect and its customer call centers, but ZDNet reports that Garmin employees whove tweeted about the incident are calling it a ransomware attack.

The consequences of the Blackbaud hack have spread to more educational institutions in the UK, Canada, and the US. WION News gives the following list of known victims: University of York, Oxford Brookes University, Loughborough University, University of Leeds, University of London, University of Reading, University College (Oxford), Ambrose University in Alberta (Canada), Human Rights Watch, YoungMinds, Rhode Island School of Design in the US and the University of Exeter.

China orders the US consulate in Chengdu shuttered, Reuters reports, in response to the US closure of Chinas Houston consulate.

Concerns mount over the risk of data exposure through Chinese-manufactured DJI drones, CyberScoop and others write.

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CISA, NSA warn of threat to ICS. Garmin incident may be ransomware. Blackbaud hack spreads. Sino-American cyber tension. - The CyberWire

Posted in NSA

Top 10 world news today: Trump`s NSA Robert O`Brien tests positive for COVID-19, Rohingya refugees found alive and more – WION

Trump's NSA Robert O'Brien tests positive for coronavirus

The White House has said staff is regularly tested for the virus, and O'Brien is the most senior official to be found positive amid the pandemic.

China plans to buy gold mine in Arctic; Trudeau government to decide deal

A Chinese stat-run company is planning to buy a gold mine in the Canadian Arctic which has sparked concerns for the Canadian government.

'Virtual kidnappings' warning for Chinese students in Australia

Over 1,000 "Chinese authority" scams were recorded last year by Australia's consumer watchdog.

US ambassador to South Korea shaves off moustache, guess why?

US ambassador to South Korea Harris whose mother was a Japanese had reportedly told the local South Korean media two years that he had decided to grow the moustache as a sign of starting a career as a diplomat.

Queen Elizabeth II becomes first Royal to attend virtual unveiling of portrait

The portrait shows the Queen sitting on a gilded chair in a blue knee-length dress, with a tea cup next to her on a table.

Malaysia: 26 Rohingya refugees found alive on a small island

Malaysia has been harsh on the undocumented foreign workers, especially the Rohingya refugees.

China to help Hong Kong in building emergency field hospital due to surge in virus

Since July, over 1,000 cases of coronavirus cases have been reported, which is more than 40 per cent of the total since the virus first hit the city in late January.

Turkey deports Uighur Muslims back to China via third countries: Reports

According to a report of The Telegraph, Turkey is helping China repatriate Uighur Muslims by sending them to third countries from which they can be extradited by Beijing.

Trump calls demonstrators 'terrorists' and promises 'retribution' against them

And at some point, theres going to be retribution because there has to be. These people are vandals, but theyre agitators, but they're really theyre terrorists, in a sense, he added.

18 of the worlds 20 most monitored cities are in China, 1 camera for every 4.1 people

According to an annual report published by the UK-based Comparitech, worldwide there are 770 million cameras in use, with 54% of them in China alone.

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Top 10 world news today: Trump`s NSA Robert O`Brien tests positive for COVID-19, Rohingya refugees found alive and more - WION

Posted in NSA

Global Nootropics Market – What Industry Holds for the Future post Covid? Growth Analysis & Complete Insights 2020 – 2026 – Market Research Posts

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The classification of the globalNootropics Marketis done based on the product type, segments, and end-users. The report provides an analysis of each segment together with the prediction of their development in the upcoming period. Additionally, the latest research report studies various segments of the globalNootropics Marketin the anticipated period.

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Global Nootropics Market - What Industry Holds for the Future post Covid? Growth Analysis & Complete Insights 2020 - 2026 - Market Research Posts

Can happy hour lose the booze? – The Hustle

Too many Zoom happy hours making you feel not happy? As GQ reports, theres a wide and wonderful world of low- and no-alcohol cocktails to appeal to the sober-curious.

Lower in calories and less likely to leave you hungover, health-conscious sippers have been raising a glass with something other than LaCroix.

And we dont just mean White Claw. Nielsen recently called hard seltzer the most resilient alcohol category in the US notching a 4x sales increase over last year but theres a bevy of new craft bevvies behind the bar.

Though the companies we reached out to remained mum on exact dollar amounts, all reported huge growth this year.

Curious Elixirs makes pre-mixed nonalcoholic drinks. Its Cocktail Club memberships have spiked 600% since mid-March, a spokesperson said.

Haus ships low-ABV aperitifs D2C. The company launched last June and has seen orders grow 500% in 2020.

Kin Euphorics uses adaptogenics and nootropics botanic compounds said to boost brainpower for a booze-free buzz.

Kin told us D2C revenue nearly tripled between March and July 2020 compared with the same period last year.

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Can happy hour lose the booze? - The Hustle

A flood of business bankruptcies hit Houston and even more are on the way – Houston Chronicle

More Texas corporations filed for bankruptcy during the first half of 2020 than in any six-month period in the states history, and Houston has been hit hardest.

The number of businesses that filed to restructure between Jan. 1 and June 30 in the Southern District of Texas, which includes Houston, more than tripled from a year earlier, according to data from Androvett Legal Media research.

The data show that two bankruptcy judges in the Southern District of Texas have handled more complex commercial restructurings of large companies than any other federal district in the country.

On HoustonChronicle.com: Judge gives BJ Services a week to find bankruptcy alternative

The predicted wave of business bankruptcies is now hitting Texas full force, and legal experts suggested that just as many companies are likely to declare bankruptcy during the second half of this year because of the COVID-19 pandemic and the historically low oil and gas prices.

We are still in the early onslaught of this wave, said Munsch Hardt shareholder Kevin Lippman.

The uniqueness about this bankruptcy wave is the breadth of it, he said. It is hitting every business sector - energy, retail, hospitality, real estate, airlines. And it is hitting everywhere - it is not isolated to one or two regions of the country.

There were 815 companies that filed for bankruptcy protection in the federal courts of Texas during the first half of this year, which is 236 - or 40 percent - more than in the first six months of 2009, the heart of the Great Recession, according to the Androvett data.

While all parts of Texas are experiencing economic pain for businesses, no region is being hit harder than Houston.

The Androvett data shows that 602 companies filed for protection under Chapter 11 of the U.S. Bankruptcy Code in the Southern District of Texas in the first six months of the year - a 234 percent increase from the 180 filings during the second half of 2019.

On HoustonChronicle.com: Energy company bankruptcies surge in 2nd quarter

By contrast, business bankruptcies in the Western District of Texas, which includes Austin, San Antonio and El Paso, jumped 33 percent in the period compared to the year earlier. Corporate restructurings in the Northern District, which includes Dallas/Fort Worth, witnessed a 19 percent increase in corporate Chapter 11 filings during the first half of this year versus the final six months of 2019.

There are still a lot of bankruptcies to be filed, said Hunton Andrews Kurth bankruptcy partner Tad Davidson of Houston.

On oil and gas upstream, I think we are in the middle of the bankruptcy wave. There are more restructurings in the pipeline, said Davidson, who is advising Sable Permian Resources in its multibillion-dollar restructuring.

Southern District Chief Judge David Jones of Houston said SDTX, as it is known in legal circles, has more complex corporate restructurings of $300 million or more than any other federal district in the nation.

The goal was never to be busier than other districts, the judge said. The goal was to develop a bankruptcy court that I always wanted when I practiced law. It is about the case and not about the judge. And to have a bankruptcy court that is accessible and predictable.

Alfredo Perez, a bankruptcy and restructuring partner at Weil, Gotshal & Manges in Houston, said the hard work of Jones and fellow bankruptcy Judge Marvin Isgur is the reason the Southern District is now one of the favored courts in the U.S. for large corporate restructurings.

Both judges have strong business and energy industry backgrounds, and they understand how businesses operate, Perez said.

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The bankruptcy judges in the Southern District, led by Chief Judge Jones, issued new rules and procedures in 2015 for complex corporate restructurings that nearly all experts believe are more accessible and predictable for debtors.

It worked.

The 602 corporate bankruptcy filings in the Southern District is nearly three times as much as filed in the three other Texas districts combined. Even so, SDTX actually ranks second in total business bankruptcies filed in the U.S. so far in 2020, according to the Androvett data.

Delaware, which is where so many businesses across the U.S. are officially incorporated, ranks No. 1 with 787 Chapter 11 filings so far this year. The Southern District of New York is third with 456 corporate restructurings during the first half of 2020.

These two judges are incredible, but they are handling such a large number of cases, Winikka said. If the rate of increase continues at this pace, there is going to be a backlog. It is going to be an issue.

Jones said there is no reason for concern at this point.

I dont know how close we are to capacity, he said. We have not pushed our limits at all so far. Whether it takes 10 or 20 more cases each for us to reach our limit, I just dont know.

For a longer version of this article, please visit TexasLawbook.net

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A flood of business bankruptcies hit Houston and even more are on the way - Houston Chronicle

Poker, Metacognition and ‘The Biggest Bluff’ | Learning Innovation – Inside Higher Ed

The Biggest Bluff: How I Learned to Pay Attention, Master Myself, and Win by Maria Konnikova

Published in June 2020

What if the best way to learn about learning is to play poker? Or maybe to read about learning to play poker?

This is the premise of New Yorker writer (and Columbia psychology Ph.D. trained) Maria Konnikova's new book, The Biggest Bluff.

Konnikova tells how she went in under a year from not knowing how many cards are in a deck to a tournament-winning professional poker player.

The Biggest Bluff is less a book about poker -- although we learn plenty about the subculture of professional poker players -- and more a book on metacognition. Poker, it turns out, is a vehicle for thinking about thinking.

The animating spirit underlying Konnikova's journey from a poker novice to expert is summarized in the advice that her coach, professional poker player Erik Seidel, repeats continuously:

"Less certainty. More inquiry."

In learning how to thrive in the hypercompetitive male-dominated (and incredibly sexist) world of professional poker, Konnikova must absorb many lessons beyond optimal betting, calling and folding strategies.

Over the book's chapters, Konnikova relates how poker uncovers and reveals one's blind spots, biases and mental fault lines.

It is hard to come away from reading The Biggest Bluff without concluding that poker should be integrated into the curriculum. At the very least, it seems as if Centers for Teaching and Learning should think about a faculty learning science reading group where the book is discussed, followed by some low-stakes Texas Hold'em.

CTLs, and the universities in which they are embedded, might want to think about adopting less certainty and more inquiry in their official mission statements.

The Biggest Bluff should be included in any bookshelf on learning about learning.

What are you reading?

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Poker, Metacognition and 'The Biggest Bluff' | Learning Innovation - Inside Higher Ed

Hugh Freyer, Poker Player With the Discretion of a Banker, Dies at 86 – The New York Times

This obituary is part of a series about people who have died in the coronavirus pandemic. Read about others here.

Hugh P. Freyer played seven-card stud in the Bronx with a core group of fellow recovering alcoholics for more than 30 years. The discretion demanded by his day job as a private banker, combined with the self-discipline required by Alcoholics Anonymous, made him more prudent than most of those at the table.

He always had a budget when he played, and he did not play beyond his means, ever, his daughter, Carolyn Freyer-Jones, said.

His prudence, she recalled, extended beyond poker: He had no debt, he paid off any credit cards he used every month, and all of his end-of-life details were paid in advance, by him.

Mr. Freyer was admitted to a Bronx hospital on June 20 for blood pressure problems. He tested negative for the novel coronavirus, as he had a week earlier when he was examined by his own doctor.

But the day before he was scheduled to be released for rehabilitation, Ms. Freyer-Jones said, he tested positive. Nine days later, on July 14, he died at the hospital. It was his 86th birthday. She said the cause was complications of Covid-19.

Hugh Philip Freyer was born on July 14, 1934, in Manhattan, the son of Josephine (Shannon) Freyer, an Irish immigrant who worked as a cleaning person at New York Hospital (now NewYork-Presbyterian), and Hugh Freyer, a window washer who was born in South Africa.

He was raised in the Washington Heights neighborhood and, after graduating from George Washington High School, served in the Army in Korea from 1957 to 1959 as a radio operator. He started working at what is now Citibank in 1959 and attended night classes at New York University, earning a bachelors degree in business in 1967.

He rose from branch manager to corporate vice president, then moved to the New York office of the London-based bank Standard Chartered, where he was a senior vice president until he retired in 2001 at 67.

As a member of Alcoholics Anonymous for more than 50 years, he counseled patients at Roosevelt Hospital (now Mount Sinai West) who had been admitted for drug and alcohol overdoses. He also served on A.A.s board.

He married Gertrude Flexer in 1956. They lived in the Riverdale section of the Bronx. She survives him. In addition to their daughter, he is also survived by their sons, Philip and Paul Freyer; seven grandchildren; and his sister, Kathleen Harmon.

The prudence Mr. Freyer showed at the poker table paid off, his daughter said.

My dad bought every grandchild their first car, she said. Nothing fancy, just good used cars. He made sure in his will that theres money set aside for my daughters first car as well.

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Hugh Freyer, Poker Player With the Discretion of a Banker, Dies at 86 - The New York Times

Facebook AI ReBel Capable of Beating Poker Pros | My Blog – Tight Poker

Thursday, July 30th, 2020 | Written by Renee

Facebook has developed yet another poker-playing AI, this time using a general framework that does not rely heavily on domain knowledge. Recursive Belief-based Learning (ReBel) revolves around game state concepts, operating via two AI models that enable it to create a public belief state, which in turn gives it the capability to outclass human players.

How It Works

Like many other AI systems, ReBel also uses reinforcement learning in order to learn a game as quickly as possible. But unlike its predecessors, ReBel implements new concepts that help it go beyond what is visible and known. It trains two AI models one for value, the other for policy and then generates public belief states, quite similar to how human players decipher whats inside the mind of their opponents.

Thus, ReBel considers not only the available data, such as the cards, bet size, or hand range, it digs deeper into the hidden info during self-play, and then creates a subgame to look into probabilities and all the possible actions from opponents as well as the potential outcome of each hand. ReBel then makes a decision around these aspects.

ReBel differs from DeepMinds AlphaZero as it does not base its decisions on mere assumptions; rather, it also takes into account the pot, chips, as well as the agents belief and policies which help it achieve a certain accuracy threshold when making a decision.

Trials Prove ReBel Performs Better Than Poker Pros

To put ReBels capability to the test, it was made to play against one of the top players of heads-up no-limit holdem, Dong Kim, along with three other highly-skilled players.

The experiment showed that ReBel played faster than its human opponents, and defeated heads-up specialist Kim with an aggregated score of 165 thousandths of a big blind, with an average deviation of 69. ReBel also outclassed Facebooks previous poker-playing AI Libratus which achieved an average score of 147 when it was pitted with the top human players back in 2017.

Also worth-noting is the fact that Libratus only defeated Kim by 29 thousandths of a big blind during their trial match. ReBel was trialed in two-player versions of holdem liars dice, and turn endgame holdem, and the results were equally impressive.

Future Applications

The approach used by ReBel has enabled it to master imperfect-information games, making it a viable reference for developing future universal frameworks involving multi-agent interactions in large settings, such as in the field of negotiations, auctions, cybersecurity, and self-driving trucks and cars.

Since it does not depend much on domain knowledge, its algorithms are more geared towards general use in cases with less pre-determined factors. The only issue right now is the potential for it to be used by players as a sophisticated way to cheat when competing at the tables. Facebook quickly addressed this by saying it wont release the ReBel codebase for poker.

The researchers instead opted to open-source their code for Liars Dice which is flexible and easy to understand, and which can also be used in future research.

For the past few years, AI systems have greatly contributed to cracking different complex games. In 2017, Libratus was developed at Carnegie Mellon University initially for learning poker, but its developers had a goal for it to be used in other key areas that are not related to poker, such as medical planning, cybersecurity, and business negotiations. The AI took on four top poker pros and beat all of them.

In 2019, Facebooks AI Lab developed another poker AI called Pluribus, in partnership with the CMU. When it was trialed, it was able to outclass six human players in a traditional no-limit holdem game, making it become the first bot to outclass humans in a multi-player setting. It was also developed using self-play algorithms. Among its human opponents was no other than six-time World Series of Poker bracelet winner Chris Ferguson.

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Facebook AI ReBel Capable of Beating Poker Pros | My Blog - Tight Poker

How to attract more luck into your life, using the ‘poker mindset’ – Business Insider – Business Insider

There's a lot that's been written about games of skill. There'sthe 10,000 hour theory. Deliberate practice. Flow state. The list goes on.

In contrast, there's been little that's been written about games of luck.

This is because by definition luck is a random event that we can't control, so we don't bother discussing it that much. I think there's a secret hidden in plain sight, though. Luck is partially a game of skill and you can increase your odds by following the rules of the game.

Here are three ways you can attract more luck into your life.

I stole this from Josh Wolfe, who stole it from Jim Watson. The phrase "Avoid boring people" has two meanings. Read it again.

The more interesting you are, the more interest you get. And the more interest you get, the more opportunities that come your way.

And of course, the more interesting friends you have, the more interest they get. And the more interest they get, the more opportunities will come their way, which will inevitably get passed on to you (as long as you're not boring).

On a long enough time horizon, it will look like luck. But the act of being interesting to people and having interesting friends helped create those crazy moments of luck.

How to do this? It's a flywheel.

First, focus on being an interesting person. If this isn't intuitive, find someone you admire and break down to first principles what makes them interesting. "Command C" and "Command V." Copy and paste.

The more interesting you get, the more interesting people you will meet. This will then result in you becoming more interesting. Flywheel. Flywheel. Flywheel.The Bezos way.

Let's explore several mental models.

Occam's Razorstates that if all other factors are equal, you should choose the most simple option.Hanlon's Razorstates that if all other factors are equal, you should attribute bad behavior to stupidity rather than malice.

And then there's what I call the Luck Razor. If all other factors are equal, choose the path that feels the luckiest.

This is a highly personal one for me. I was supposed to go for a drink with someone cool I met on Twitter. It was standard UK winter rainy weather ("Pissing it down" is what we call it). The person texted me before saying, "I'm tired and the weather is awful. I can still do tonight but happy to cancel if you are not up for it?"

When I got this text, I was tired and didn't feel like commuting one hour in the rain. I wrote back "Let's do another time."

Before I hit send, I asked myself: "What's the luckier option? Going and meeting someone interesting or chilling at home watching Netflix?" The answer was obvious when viewed through this frame.

So I went.

Since that drink, two to three opportunities have come directly from that person. And numerous opportunities have come from those opportunities. (And more opportunities from those opportunities, and so on.)

On a long enough time scale, my hourly rate from taking the luckier option that evening has been the best hourly rate of my life so far.

Roulette is a pure game of luck because you can't control the outcome. The casino operator spins the wheel, and you get the number the ball lands on.

Poker is a game of luck and skill, in which you can control the outcome. Even though there are factors like the hand you are dealt, you can still use skill to play the hand you are dealt.

The luckiest people I know have a poker mindset they are obsessed with finding a way to hack the system.

I'd even go so far as to make the following ridiculous statement: Playing a game of roulette thinking it's poker is better than playing a game of poker thinking it's roulette.

The person who plays poker with a roulette mindset will lose. They will cause more bad luck by attributing everything to luck and ignoring the influence they have.

The person who plays roulette with a poker mindset will probably turn it into a game of skill on a long enough time horizon.

If they are obsessed with identifying the areas they can control and influence, they'll ultimately find a way to do it. They may design a chip that sits in the casino's ball or simply bribe the guy at the wheel. Either way, it's doable.

Even for games that feel like pure luck, question everything with a poker mindset. You may find a hack that nobody else has discovered because they thought it was roulette.

George Mack works in growth marketing for tech and e-commerce businesses, and studies mental models and how they influence our thinking. Follow him on Twitter.

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How to attract more luck into your life, using the 'poker mindset' - Business Insider - Business Insider

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Letter to the Editor: Remember the Golden Rules – Tulsa World

As a health care professional I review the epidemiology of COVID-19 on a daily basis.

It is now obvious that the rate of new infections is spiraling out of control in our area, threatening to overload the capacity of our hospitals to treat the patients who become critically ill from the virus.

I relish my freedom and personal liberties as do all Americans, that being said all current scientific studies support the fact that the wearing of masks in public dramatically reduces the rate of new COVID-19 infections in as little as four to six weeks.

By slowing the rate of new cases, we buy more time for new avenues of treatment for those infected and moving closer to an eventual vaccine. I realize there are individuals who cannot wear masks for various reasons, but for the vast majority masks are a viable option.

As it pertains to the pandemic, it is time for all Americans to put our political ideologies aside, stop the finger pointing and stop dwelling in hindsight as to what should have been done.

Our best hope is to move forward as one nation against our common enemy, COVID-19. Growing up my parents provided me with a road map for life that can serve us well during this pandemic.

Do unto others as you would have them do unto you, the Golden Rule.

Wearing a mask in public is a show of compassion, not a sign of weakness.

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Letter to the Editor: Remember the Golden Rules - Tulsa World

Top news of the day: Saifuddin Soz claims he is kept under house arrest without formal orders; Jaya Jaitly gets four years in jail in corruption case…

Senior Congress leader and former Union Minister Saifuddin Soz on Thursday scaled a tall pillar of his gate at Srinagars Friends Colony, even as policemen kept warning him against doing so, to make a point that he remained under house arrest without any formal orders since August 5, 2019.

The case was registered by the CBI following a sting operation by news portal Tehelka. In the sting operation, Ms. Jaitly was shown to have accepted 2 lakh from Mathew Samuel, who represented a non-existing firm named Westend International. The retired Major General received 20,000.

The U.S. President raised the possibility of delaying the nation's November presidential election despite its date being enshrined in the U.S. Constitution. Mr. Trump, without evidence, repeated his claims of mail-in voter fraud and raised the question of a delay, writing: delay the election until people can properly, securely and safely vote???

A Bench led Chief Justice of India (CJI) Sharad A. Bobde said the police should be allowed to do their job. The CJI asked writ petitioner Alka Priya, represented by advocate S.R. Setia, how she is concerned with the death of the actor. He had done a lot in public interest... Sent children to NASA... Mr. Setia submitted. The court said the petitioner could approach the Bombay High Court in case she got hold of anything concrete to help the police investigation.

Sandeep Yadav, Wajib Ali, Deepchand Kheria, Lakhan Meena, Jogendra Awana and Rajendra Gudha won the Assembly elections in 2018. In September 2019, the entire group of BSP MLAs joined the Congress.

Addressing the virtual event with his Mauritian counterpart Pravind Jugnauth to inaugurate the new Supreme Court building of Mauritius at Port Louis, the Prime Mnister said that history has taught us that in the name of development partnerships, nations were forced into dependence partnerships.

Modi is ruining the country. 1. Demonetization. 2. GST 3.Mismanagement of the Coronavirus Pandemic. 4. Employment and the economy has been destroyed. His capitalist media has created an illusion but the confusion will be broken soon, Mr. Gandhi tweeted, along with a news report that mentioned that 10 crore jobs could be lost in India because of COVID-19. In a series of tweets separately, Mr. Chidambaram cautioned about a deepening crisis.

A report released by the Association for Democratic Reforms (ADR), analysed the expenditure statements submitted to the Election Commission of India (ECI) by five national parties the BJP, the Congress, the Bahujan Samaj Party (BSP), the Nationalist Congress Party (NCP) and the Communist Party of India (CPI) and five regional parties the Aam Aadmi Party (AAP), the All-India Forward Bloc (AIFB), the Janata Dal (United) (JD-U), the Shiv Sena (SHS) and the Samajwadi Party (SP).

Chief Justice of India Sharad A. Bobde, heading a three-judge Bench, suggested explosives that do not kill but make a lot of noise and rubber bullets to scare off the animals. The court was hearing a petition filed by Biju Janata Dal MP Anubhav Mohanty seeking measures to prevent killing of wild animals in India. Mr. Mohanty highlighted the indiscriminate killing of blue bulls (nilgai) as vermin.

E-commerce firms allowed to ship both essential and non-essential goods; complete lockdown on Sundays.

The U.S. economy shrank at 33% annual rate in the April-June quarter by far the worst quarterly plunge ever when the viral outbreak shut down businesses, throwing tens of millions out of work and sending unemployment surging to 14.7 %, the government said.

In view of the constraints due to the Covid pandemic and to further ease compliances for taxpayers, CBDT extends the due date for filing of Income Tax Returns for FY 2018-19 (AY 2019-20) from July 31, 2020 to September 30, 2020, the Income tax department said in a tweet.

NASAs Perseverance rode a mighty Atlas V rocket into a clear morning sky in the worlds third and final Mars launch of the summer. China and the United Arab Emirates got a head start last week, but all three missions should reach their destination in February after a journey of seven months and 480 million km.

Into fifth season for Chennaiyin, Jerry has so far made 65 appearances for the club and played a pivotal role in the 2017-18 ISL title triumph as he featured in all but one game in that campaign.

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Taylor Swift continues her introspective musical evolution with folklore – Kansas City Pitch

Taylor Swift astral projecting. // Illustration by Katelyn Betz

Taylor Swift has reinvented herself multiple times over.

Shes been a country sweetheart, a pop superstar, a vengeful powerhouse, a romantic realist, and now, a folksy storyteller. The longevity of her career, in part, is by reason of reinvention, a major theme of Swifts Netflix documentary Miss Americana. Though nobody could have seen this album coming, folklore feels like the perfect evolution for her.

For a woman thought to rely on failed relationships for subject matter, Swift has taken that narrative and flipped it on its head. Aptly named, folklore is a series of stories both real and fictional. The album is a woodsy, ethereal departure for Swift, whose raw and hushed vocals complement the dreamlike, acoustic backings for the 16-track surprise album.

Materializing on Instagram the night before its July 24 release, folklore seamlessly blends reality and fantasy in a way that could only come from being written completely in isolation. In her eighth album, Swift blows her repertoire wide open with imagery of childhood innocence, emotional insecurities, unwavering curiosity, and point-of-views that arent her own.

The lack of pop songs is a notable change for Swift, who once existed completely outside of the pop realm, but they are not missed. Her subdued fairytale ballads mix youthful navet with comforting wisdom, gifting listeners surreal stories that transport far away from the harshness of the worlds current reality.

Comparably, its like taking a peek inside a diary and finding the authentic emotions behind experiences that are timelessly true. With Swifts inclusion of notes and diary-like submissions, its no surprise she gave us a peek inside her mind.

Swift herself describes it best on Instagram as a collection of songs and stories that flowed like a stream of consciousness. The echoed and introspective lyrics are reflective of an imagination running wild, as Swift puts it. Though isolated, Swift managed to remotely create an album, which is likely to never be toured, alongside The Nationals Aaron Dessner, Bon Ivers Justin Vernon, and Bleachers Jack Antonoff.

Unbridled imagination is a common theme from start to finish, but is especially apparent in the last great american dynasty. Here, you get to know Swifts rendition of Rebekah Harkness, the benefactory widow of Standard Oil Companys William Hare Harkness and former owner of Swifts coastal Rhode Island home.

The historical tale of Harkness is elevated with imagery of lush parties, whispered judgments, and glittering grandeur, all of which parallel Swifts own fate at the Rhode Island mansion. Harkness filled the pool with champagne and swam with the big names / and blew through the money on the boys and the ballet, and decades later, Swift would be met with similar criticisms as she hosted large gatherings with her celebrity friends. She acknowledges this with the line I had a marvelous time ruining everything, cheekily announcing that she has no interest pleasing anyone but herself.

Swift departs from recounting her own experiences for a good portion of the album, evident in one storyline carried through at least three songs. In what is named by Swift as The Teenage Love Triangle, three love triangles are recounted through the eyes of each of the participants in different stages of their lives.

Internet sleuths believe these songs to be betty, cardigan, and august. Another contender is illicit affairs, which establishes the emotional mess a love affair leaves behind. The complex narrative presented by Swift tells the story of James and Betty, lovers interrupted by Jamess summer fling with another person, possibly Inez. Continuous imagery of secret meetings in cars, the comfort of a cardigan, and a reconnection on a front porch overlaps between songs, hinting at their connection.

Yet the genders of the love triangle participants are undetermined. The names James, Betty, and Inez come from the three daughters of Blake Lively and Ryan Reynolds, two of Swifts closest friends. Others speculate the origins of Swifts name, as she is named after James Taylor, performs as coded language in the gender-bending love triangle. Whatever way you look at it, the genders of these lovers in any of albums songs are up to interpretation, expanding Swifts subject matter beyond the heteronormative subjects of her past.

Betty reveals regret and sorrow for James as the regretful summer affair that ended his relationship with Betty comes to light. Swift sings as James, a different approach from the gendered-pronouns used by Swift in songs prior. The harmonic melody speaks for itself, carrying listeners to thoughts of hopeful innocence when reality looks dismal.

Switch to cardigan, where Betty recounts her love with James through rose-colored glasses. The lyrical, piano-backed love letter evokes a sense of longing for what is safe and comfortable, like your favorite cardigan would be, and knowing that itll be there when youre ready for it.

Rounding out the triangle, august provides a wistful yet alluring rendition of a summer fling through the eyes of the other woman, ending with the consequence of losing a lover that wasnt mine to lose.

Other notable tracks, like peace and mirrorball, depart from the warm and fuzzy radio-hits Swift is known for. Both feel like revelations; peace being an introspective plea for love and assurance, while the melancholic and somber mirrorball reveals hidden insecurities about being able to change everything about me to fit in.

Change is a defining characteristic of Swifts 14-year career. Though her sound has evolved and commanded notoriety in every genre, the songwriter she became renowned for is alive and well. I cant help but think, where will Taylor Swift take us next?

Ive been a fan of Taylor Swift from the launch of her career. The evolution of Swift and her music is reflective of how her fans have grown up with her. Periods of my life have been defined by Swifts eras, from the teenage navet and hopefulness of Fearless to the jaded yet powerful honesty of reputation. Swift has progressed as an artist alongside her fanbase, and folklore is an indicator of how far shes come. Undeniably honest and hopeful, folklore reminds us to continue dreaming about a life thats soon to come.

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Taylor Swift continues her introspective musical evolution with folklore - Kansas City Pitch

Dongwon, Salmon Evolution to launch land-based farm in Korea – Undercurrent News

Salmon Evolution has announced it has entered into an investment agreement with South Korea's Dongwon Industries, whereby Dongwon will make a NOK 50 million investment to acquire a minority share in Salmon Evolution.

Under the terms of the agreement, the two partners further plan to enter into apartnership on jointly constructing a land-based fish farm in South Korea utilizingSalmon Evolutions technology.

They will also jointly consider future opportunities for scaling similar projects in other Asian markets as well as the North American market, the salmon farmer said.

"This is a very exciting opportunity for us," said Salmon Evolution CEO Hakon Andre Berg. "Collaboration with a global player like Dongwon Industries will strengthen our commercial opportunities as well as giving us solid industrial support for scalingour concept in new markets."

The pair's dialogue has been ongoing for some time, but COVID-19's spread delayed the process of Dongwon's investment, he added.

"After assessing a number of projects for land-based fish farming enterprises, weconcluded that Salmon Evolution represents the best investment and partnershipopportunity in the sector," said Kiyun Yun, Dongwons CFO.

"We believe that Salmon Evolutions technology does the best job of recreating natural marine conditions while avoiding the many challenges faced by conventional fish farming in the sea."

In May Salmon Evolution began the construction of a land-based fish farm in western Norway at Indre Haroy, Hustadvika municipality.

This facility will be based on 65% reuse and 35% supply of filtered and temperature-controlled seawater, which it believes will contribute to optimal operations and substantially reduce risk compared with other types of land-based aquaculture usingvirtually full water recirculation.

On completion, the fish farm at Indre Haroy should have an annual production capacityof about 36,000 metric tons of Atlantic salmon.

"An investment by a large global seafood player sends a strong signal to the industryat this early phase," added Tore Tonseth, chair of Salmon Evolution. "Our existing owners have broad experience from the whole value chain for conventional aquaculture and a high level of expertise with the various technology concepts for land-based fish farming."

The fact that Dongwon is not only investing in Salmon Evolution, but also plans to enter into a partnership with the company, was a strong verification of its potential, he said.

In addition to the value potential offered by building similar land-based farms in other parts of the world, Tonseth highlighted the substantial sales and distribution opportunities that could come out of this partnership.

"This takes us a long step forward in the work needed to ensure scaling and access in a world market where quality and sustainability are becoming ever more important. Dongwon Industries will also be a strategic partner in our future distribution network."

Pareto Securities and DNB Markets have acted as financial advisors to Salmon Evolution in the transaction.

Contact the author [emailprotected]

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Dongwon, Salmon Evolution to launch land-based farm in Korea - Undercurrent News

Are we witnessing the evolution or the demise of the customer contact center? – Customer Think

Pre-pandemic, hearing the term customer contact center would probably elicit a vision of a large room filled with headset-wearing agents. The bigger the company, the larger the room or maybe it spanned many floors in a building, was its own building, or perhaps one of several such facilities around the world.

Over the years, there have been advances at the heart of what runs a customer contact center: among them, telephony; cloud-based customer service software; and the ubiquity of high-speed internet. Despite these advances which have made work-from-anywhere possible, most companies have continued to locate customer service staff together in those large rooms and facilities for reasons like better collaboration and easier onboarding.

Then COVID-19 changed all that.

Prior to lockdown orders around the world, some companies might have already had a small percentage of their customer service representatives working from home. For the majority, however, the pandemic forced businesses to frantically move in-office agents to a work-from-home model. And so began what some dubbed The Worlds Largest Work-From-Home Experiment, with customer service arguably the most impacted. In the case of Discover Financial Services, Inc., it affected nearly one-third of its workforce.

With several months of experience now, many companies customer service departments have ironed out the wrinkles of work-from-home customer service. This is just in time to now consider how to navigate a safe return-to-work. The South Korean call center outbreak early in the pandemic is a grim reminder of what could result from a rushed return.

Opinions differ on when and even if COVID-19 can be eradicated, complicating the timing and steps needed to safely return to work. And if customer service operations are currently running smoothly, the benefits from being in one location may no longer exist. As companies debate if the traditional customer contact center model continues to make sense, three technologies will be key to invest in for whichever route they choose.

Customers want answers as quickly as possible. Those solutions might come from customer service, or they might require assistance from some outside department. In either of these scenarios, workflow is the secret to a rapid response.

Consider a situation where a problem has been plaguing customers and is a significant contributor to contact volume. The good news is customers can address it by following a few steps themselves. Those steps must be quickly published as a knowledge base article. Workflow can help, by routing the solution details from a closed case through an editing and validation process, and quickly making it available online to customers as well as agents.

Another example are times when the root cause of a widespread customer issue lies in another department and must be addressed by them. Imagine an erroneous fee appearing on multiple customers statements. The details of the problem and the affected customers must be brought to the finance departments attention, and workflow can do that. Workflow then allows the progress to the solution to be tracked to completion while minimizing delays.

Really, though, the most important role workflow plays is in its ability to structure and deliver tasks regardless ofwherea customer service agent (or any other employee, for that matter) is located. Customer-oriented work is not stalled as a result of what might have previously been manual processes performed in an office.

Even before the pandemic, savvy companies had already embraced customer self-service in its many formsknowledge bases, chatbots, online communities, and automated solutions. Its an excellent first line for customer service, providing resilient and scalable assistance by:

As the viruss impact started to take hold, Gartner reinforced self-services importance, urging companies to continue to promote it to customers and even begin new projects.

Machine learning is helpful because its like adding a member to the team. This team member, though, can process limitless amounts of work quickly, accurately, and without breaks. Its precision also improves over time. It lends a helping hand in two ways.

When self-service channels dont surface an answer, it becomes necessary for customers to create a case online. That case must be directed to the appropriate agent. Machine learning taps into prior case routing history and learns from the various attributes. Using this information, machine learning automates the process, ensuring the case is routed to an available agent best-skilled to assist.

Machine learning can also serve as a sidekick to agents. As they work with customers, it can suggest solutions from knowledge base articles, online community responses, closed cases, and other sources.

Customer service has experienced many changes over the years. Before the invention and broad availability of the telephone, customers would write letters to companies if they needed help. The telephone brought the first live interaction channel, and also served as the vehicle for one of the first knowledge base-type systems. The internet put things into high gear: customer service websites, social channels, and mobile apps to name just a few. But from those early beginnings to early 2020, delivering customer service has by-and-large remained a location-based activity.

Will the customer contact center return to what it once was, or will it now act as a hub with many spokes (at-home agents)? Time will tell if the pandemic has changed that thinking. Between The Worlds Largest Work-From-Home Experiment and the technology available, its clear the seismic shift forced by COVID-19 could easily remain permanent.

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Are we witnessing the evolution or the demise of the customer contact center? - Customer Think

Boris Johnson, top secret recipes, and the evolution of Arnott’s marketing – Mumbrella

Its 8pm on 17 June and the team at Arnotts has learned that the UK Prime Minister, Boris Johnson, has produced a family pack of Tim Tams as a symbol of the nations free trade with Australia.

Within 12 hours, Arnotts and its creative agency The Neighbourhood, part of Publicis, had conceptualised and created The British Collection campaign concept, inviting Australians to vote for a British-inspired Tim Tam on its Instagram page.

It was an opportunity the brand could not pass up, said Amy Wagner, director of PR, digital and social at Arnotts.

We were delighted when Boris Johnson referenced providing Arnotts Tim Tams to the British people and said they could no longer be deprived of the opportunity to have [one], she said.

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Many organisations spend a lot of time, money and effort trying to create attention. For us, our focus is really when a world leader, like Boris, suddenly thrusts your brand into a global spotlight, how prepared are we to respond, react and capitalise on that opportunity?

Some of the flavours Australians could vote for to create the British-inspired Tim Tam included Bangers and Mash, Scotch Egg, Fish and Chips, and Scones and Cream. Surely, I asked Wagner, that set scones and cream up to win?

I would say the greatest debate in the whole concept wasnt the idea, or how we were going to activate, it was certainly which flavours we were going to support and share, she said.

It was meant to be lighthearted in its approach and certainly play into the classic Aussie larrikin which a brand like Arnotts and Tim Tam represents.

Other flavours considered were Yorkshire pudding, haggis, and baked beans.

The activation was meant to be a bit of a joke, but the idea of a scones and cream Tim Tam was so popular that the culinary centre produced a test of the real thing. The two vanilla biscuits sandwich a new cream texture and jam and are coated in white chocolate.

Apparently, they are delicious. But will they hit shelves?

At this stage, I cant confirm or deny, said Wagner. We would love to launch a scones with cream Tim Tam flavour, but its not on the official rotation at this stage.

This isnt the first piece of real-time marketing banter Australia has had with the UK. Last year, Marmite invoked a war with Begas Vegemite during The Ashes, and creative agency Thinkerbell quickly responded with a full-page ad in UK tabloid The Mirror, saying, among other things, that Vegemite tastes like a come-from-behind victory by 251 runs. The back and forth between the two that followed caught international attention.

A full-page ad by Thinkerbell in The Mirror in the UK during The Ashes test

According to Wagner, real-time marketing has become a focus of Arnotts marketing strategy. To her, taking advantage of media attention in creative ways is an opportunity to expand consumer engagement.

A brand like Tim Tam may get mentioned in the media organically. We see high engagement from consumers, certainly through channels, such as social, but unless we are taking the opportunity to connect with consumers, to listen and learn with them through these channels and react to these stories, which organically come to creation, then were missing opportunities to expand and amplify on top of that engagement, she said.

Arnotts strategy of leaning into nimble, reactionary, social media marketing, resulting in earned media, has paid off. In the last 18 months, the brand has increased its market share of voice by ten percentage points and experienced a lift in media reach by 800% according to its measurement.

This strategy is also key to the engagement of younger consumers. As a legacy brand Arnotts has a loyal base of older customers who enjoy their biscuit and cup of tea moment, Wagner told me. But younger Australians and new Australians are crucial to the brand maintaining its position in the national fabric of this country and that reaching out to them is a clear opportunity for Arnotts.

At the start of the coronavirus lockdown, Arnotts watched Australians turn to baking to pass the time and jumped on board, releasing the recipe for Monte Carlo biscuits on social media.

In my humble opinion, Monte Carlos are the highlight of the assorted creams, so why allow consumers to make their own? Even in the darkest of days, would KFC ever release the seven secret herbs and spices?

At its heart, Arnotts are bakers. That is what weve been doing for 150 years. We have three baking factories here in Australia. And so we wanted to give back something to Australians, which was tangible and that they could enjoy in their home, Wagner said.

So we did, we wanted to get people baking together and the answer to that was the most valuable asset we have, which is our closely guarded recipes to some of the nations favourite biscuits.

In the weeks that have followed the Monte Carlo, Arnotts has bestowed upon Australians the recipes for Scotch Fingers and Iced Vovos, as well as recipes utilising its biscuits including Cheese and Bacon Shapes Parmigiana, Chocolate Royals Cake and Lemon Crisp Cheesecake.

It has become one of the most successful public relations campaigns in the brands history. Bake Together received almost 700 pieces of media coverage, a 12 point uplift in earned media, and remained in the news cycle for over a month.

Wagner is the director of PR, social and digital at Arnotts

All of this indicates that Arnotts is evolving its marketing, and with new chief marketing officer, Jenni Dill, starting just three weeks ago, is there more change to come?

I think within marketing theres always change as consumer habits evolve, Wagner said. It would be naive to think that the impact of coronavirus on consumption habits and media channel consumption wouldnt see change within consumer behaviour. So we are certainly looking at the best channel mix for our brands, for Arnotts, in this new climate.

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Boris Johnson, top secret recipes, and the evolution of Arnott's marketing - Mumbrella