SAN FRANCISCO INTERNATIONAL AIRPORT, Calif. (KGO) --

"There are no vans right now," said a San Francisco International Airport worker.

That's the news Washington state resident Alice Fiman got about her ride minutes after landing at SFO from Seattle. And she had just received a confirmation text from Super Shuttle just moments before.

"It says, 'Welcome to SFO, proceed to upper level outside to middle curb,'" she said.

But after calling Super Shuttle, Fiman said she was a little frustrated.

"They said they would give me a refund and there was no other explanation after that," she said. "And they just told me I would need to find another way of transportation."

According to Super Shuttle's call center, a computer outage wiped out all reservations servicing SFO, Oakland, and Mineta San Jose International.

It happened overnight and no one knows when it will be fixed.

But one driver, who does not work for Super Shuttle, had a different explanation.

"The drivers got together and decided to have a sick out or a strike and from what I understand it will be for two days," said San Francisco shuttle driver Benny Videz.

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Super Shuttle blames computer problems for service outage at airports