The video features my former colleagues and hospital medicine stars Drs. Moises Auron and Vj Velez:

Some key messages:

- Establish rapport and plan an encounter with the patient

- Elicit the patient perspective using FIFE (function, ideas, fears and
expectations)

- Apply PEARLS (partnership, empathy, acknowledgment, respect,
legitimation and support) to convey empathy

- Incorporate the patient into decision making and education using ART
(ask, respond, tell)

References:

Relationship-Centered Communication for Physicians (PDF) from Cleveland Clinic Academy

Source:
http://feedproxy.google.com/~r/CasesBlog/~3/-F2gyfkGFJc/physician-communication-pearls-from.html