SAN DIEGO - An Imperial Beach family called Team 10 desperate to get their late father's war medals from a storage unit and the Troubleshooter got results in a few hours.

Thomas Moore thought his father-in-law's war medals and other important family items would be auctioned off on Thursday from the storage unit they were renting.

"I've never felt so helpless in my life," said Moore. "I feel empty."

Moore's father-in-law, Bill Wright, was everything to the family.

"He was like my father," said Moore. "I was adopted so I don't have any blood relatives."

Wright was also a proud veteran and endured an explosion in the Korean War, where he was awarded a Purple Heart.

"He was a POW and he was shot," said Moore.

When Wright became sick in April, the entire family moved to an RV to take care of him and they had to put a lot of things at A1 Storage in Chula Vista. Moore said they could no longer pay for the unit when Wright passed away in July.

"I asked, how long do we have to not pay before you sell our stuff and they said 96 days," said Moore.

Moore said the next day day 11 they put a lock on the unit. It was filled with appliances and furniture but all he wanted was a box of personal items and Wright's medals. Moore said the late payments and fees have now gone up to nearly $1,000, which they cannot afford.

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Team 10 saves war medals from auction