Product Support is Our Business

At ONEIL, we create high-quality product support information and apply technology solutions to connect it to your users, supply chain, and business systems. Product support information is not a sideline business unit - it is our core business. We have nearly seventy years of experience in the areas of technical writing, illustration, logistics support analysis, Interactive Electronic Technical Manuals (IETM) development, training, and e-Learning.

We offer a complete range of services that include logistics support analysis, provisioning documentation, technical writing, illustration and visualization, training, and a variety of data integration and technology solutions.

Our goal as a partner is to make doing business with us easy. We are experienced in all areas of documentation and product support, and can design a plan and schedule that will meet your needs. ONEIL can accomplish as much of your requirements as needed or assist you with a particular difficult task.

Contact us for a quote, and let one of our experienced managers answer all of your questions in order to create an accurate plan, schedule, and cost estimate for you.

ONEIL is highly flexible and provides authoring and publishing solutions based on your specific needs. We are extremely adept at adapting our processes to work inside our customers' existing authoring and publishing environments. Our writers have experience with military content systems as well as those used by the biggest names in aerospace. Alternatively, we frequently provide a complete technical data authoring and publishing environment compliant to most industry specifications through our ONePUBS™ system, which can also deliver serial or tail-number specific documentation to the end user.

By applying our technology and software tools we maximize the value of your data. Integrated solutions are customized to your specific product support needs. ONEIL will allow you to reduce costs by efficiently reusing data across your manuals set, training, and marketing materials. We'll also manage translation requirements, reduce helpdesk traffic and increase your revenue through parts sales.

This long-term solution will reduce your overall cost of developing and maintaining information over your entire product life-cycle.

Our proven expertise in preparing all types of aerospace-related technical documents include AMMs, CMMs, FIMs, Work Cards, TOs, and TMs. Here are just a few of the advantages you get by partnering with ONEIL to prepare your documentation:

Intimate familiarity with S1000D™, ATA, GAMA, and Mil-Spec requirements; let us put our significant capacity to work for you.

ONEIL technical writers have prior direct industry experience and/or prior military service, giving them valuable hands-on mechanical, electrical, hydraulic, and engineering knowledge.

Our staff has the skills and experience needed to interpret complex contractual specifications, engineering drawings, and other reports/data to produce high-quality product support materials.

Demonstrated experience across all aerospace areas including but not limited to: aircraft and componentry; ground support equipment; turbine, turboprop, and reciprocating power plants; navigation/communications systems.

Our technology capabilities allow ONEIL to lead the industry in the production on IETMS, legacy data conversion, specification compliance, and support of emerging initiatives such as the "S" Series data products, including S1000D™ and S3000L™

Minimize any "drain" on your own valuable resources by allowing ONEIL to use proven processes to produce high-quality manuals in accordance with your schedule, such as:

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Aerospace - O'Neil & Associates, Inc.