Mon, May 05, 2014

In the world of travel, airport security continues to be a hotly discussed topic on many levels, which is why Travel Leaders Group recently surveyed over 2,700 consumers throughout the United States to assess their overall satisfaction, gather feedback on how long it takes to get through airport security and obtain information on whether travelers view TSA PreCheck as helpful to the overall process.

With regard to "airport security satisfaction," 87.5% indicate they are satisfied or neutral with today's security measures; however, nearly 62% of those polled can't identify whether the TSA PreCheck program has made any significant difference in wait times for security screenings. The survey includes responses from 2,719 consumers nationwide and was conducted by Travel Leaders Group a $20 billion powerhouse in the travel industry from April 6 to April 28, 2014.

"Travelers today have become very adaptable in terms of airport security and what procedures they must comply with from airport to airport. That may help explain why such a high percentage of consumers polled are satisfied with or perhaps even resigned to what is required of them. In fact, when asked what one security measure they would like to eliminate, the second most common response was that they wouldn't eliminate any of the current requirements," stated Travel Leaders Group CEO Barry Liben.

"Throughout all of the changes in procedures over the years, our travel agents across Travel Leaders Group have been educating and reminding travelers what they may encounter at airport security, in an effort to make their overall travel experiences better. While we do have a number of clients who are 'Known Travelers' through TSA PreCheck, our survey findings clearly indicate that the 'verdict is still out' as to whether that program has improved wait times at airports for a majority of American travelers."

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Majority Of Travelers Satisfied With Airport Security