People put the intelligence in artificial intelligence
Is the digital workforce ready to take over? Well, not quite. Artificial intelligence may be capable of assuming many tasks, but it will be some time, if ever, that it could replace jobs on a widespread basis. It simply has too many limitations.
Instead, we need to acquaint a generation of workers with technologies to take on the more mundane, repetitive portions of their jobs, and in turn elevate their decision-making roles within enterprises. Thats the word from Steve Shwartz,AI author, researcher and investor, who points out that the notion of AI taking jobs is a myth. However, AI will have a profound impact on employment.
Shwartz, author of the just-published book Evil Robots, Killer Computers, and Other Myths: The Truth About AI and the Future of Humanity, points out that many people are concerned that intelligent robots will be able to read manuals, take courses, and eliminate all our jobs. Fortunately, this is science fiction.
Todays AI systems are only capable of learning functions that relate a set of inputs to a set of outputs, he says. This simple paradigm has enabled fantastic technological accomplishments such as facial recognition, language translation, and cars that can see and avoid pedestrians. However, these learned functions have no more intelligence than a function that translates Fahrenheit temperatures to Celsius temperatures.
It would take a huge breakthrough to create intelligent robots, and todays AI researchers have only vague ideas about how to create such a breakthrough, Shwartz says. Such a breakthrough is about as likely as time travel.
The bottom line is that any job that requires commonsense reasoning is safe; probably for our lifetimes. Maybe forever, he continues. People-oriented skills in finance, marketing, sales, and HR are probably safe. The types of jobs that will be impacted and not necessarily negative impacted are ones that involve repetitive decision-making that can be learned by AI systems.
Rather than replace jobs, AI is replacing tasks especially repetitive, data-oriented analyses are candidates for automation by AI systems. If it is possible to create a large training set of examples in which each example is labeled with the correct answer, that analysis can likely be learned by an AI system, says Shwartz.
Another task category that AI will enhance is repetitive customer service interactions, he continues. AI-based chatbots are assuming more customer-service work, and customer service jobs that involve a human following a script to interact with customers are at the most risk. Human interactions that require real, unscripted conversations are not at risk.
For non-technical careers, the greatest impact is the availability of massive amounts of data, Shwartz says. The field of marketing has already been transformed by data. Marketers analyze data from Google to determine which keywords to buy. They analyze huge amounts of customer data to determine which campaigns should be targeted to which customers. And they analyze massive databases of web traffic to determine what changes to make to their websites. Todays marketers need to be data analysts. Most companies are relying more and more on data to drive the business. Many formerly non-technical jobs now require extensive data analysis. Workers who do not adapt will be left behind.
While AI will be replacing many repetitive tasks and amplifying intelligence through data, the most exciting opportunities will be seen with the creation of new types of businesses. Shwartz was a founder of one of the first AI companies, Cognitive Systems, in 1986. As an angel investor, Shwartz now sees large numbers of startups whose business models are only possible because of AI technology: Computer-vision technology enables computers and robots to identify objects, faces, and activities. Startups are developing in-store products that identify customers and provide highly personalized offers direct to their smartphones. Companies are developing surveillance products for law enforcement and the military. Startups are creating AI-based medical applications to read MRIs and diagnose diseases. Other vendors are using other types of AI technology to detect fraud and stop cyber-attacks, analyze legal documents, predict the weather, improve search results, and even design golf clubs.
Along with achieving greater sophistication and better mimicking human reasoning, AI also brings additional challenges, Shwartz relates. Computer-vision systems have been shown to be biased against minorities. It is not only unethical for companies to roll out biased systems, but also bad for business. In Europe, due to GDPR regulations, it is illegal and similar regulations are almost certain to follow in the US. These biases are often created inadvertently using biased data. Ensuring systems are non-discriminatory can be harder than developing the technology in the first place.
More:
Needed: People To Put The Intelligence In Artificial Intelligence - Forbes
- Classic reasoning systems like Loom and PowerLoom vs. more modern systems based on probalistic networks - November 8th, 2009 [November 8th, 2009]
- Using Amazon's cloud service for computationally expensive calculations - November 8th, 2009 [November 8th, 2009]
- Software environments for working on AI projects - November 8th, 2009 [November 8th, 2009]
- New version of my NLP toolkit - November 8th, 2009 [November 8th, 2009]
- Semantic Web: through the back door with HTML and CSS - November 8th, 2009 [November 8th, 2009]
- Java FastTag part of speech tagger is now released under the LGPL - November 8th, 2009 [November 8th, 2009]
- Defining AI and Knowledge Engineering - November 8th, 2009 [November 8th, 2009]
- Great Overview of Knowledge Representation - November 8th, 2009 [November 8th, 2009]
- Something like Google page rank for semantic web URIs - November 8th, 2009 [November 8th, 2009]
- My experiences writing AI software for vehicle control in games and virtual reality systems - November 8th, 2009 [November 8th, 2009]
- The URL for this blog has changed - November 8th, 2009 [November 8th, 2009]
- I have a new page on Knowledge Management - November 8th, 2009 [November 8th, 2009]
- N-GRAM analysis using Ruby - November 8th, 2009 [November 8th, 2009]
- Good video: Knowledge Representation and the Semantic Web - November 8th, 2009 [November 8th, 2009]
- Using the PowerLoom reasoning system with JRuby - November 8th, 2009 [November 8th, 2009]
- Machines Like Us - November 8th, 2009 [November 8th, 2009]
- RapidMiner machine learning, data mining, and visualization tool - November 8th, 2009 [November 8th, 2009]
- texai.org - November 8th, 2009 [November 8th, 2009]
- NLTK: The Natural Language Toolkit - November 8th, 2009 [November 8th, 2009]
- My OpenCalais Ruby client library - November 8th, 2009 [November 8th, 2009]
- Ruby API for accessing Freebase/Metaweb structured data - November 8th, 2009 [November 8th, 2009]
- Protégé OWL Ontology Editor - November 8th, 2009 [November 8th, 2009]
- New version of Numenta software is available - November 8th, 2009 [November 8th, 2009]
- Very nice: Elsevier IJCAI AI Journal articles now available for free as PDFs - November 8th, 2009 [November 8th, 2009]
- Verison 2.0 of OpenCyc is available - November 8th, 2009 [November 8th, 2009]
- What’s Your Biggest Question about Artificial Intelligence? [Article] - November 8th, 2009 [November 8th, 2009]
- Minimax Search [Knowledge] - November 8th, 2009 [November 8th, 2009]
- Decision Tree [Knowledge] - November 8th, 2009 [November 8th, 2009]
- More AI Content & Format Preference Poll [Article] - November 8th, 2009 [November 8th, 2009]
- New Planners Solve Rescue Missions [News] - November 8th, 2009 [November 8th, 2009]
- Neural Network Learns to Bluff at Poker [News] - November 8th, 2009 [November 8th, 2009]
- Pushing the Limits of Game AI Technology [News] - November 8th, 2009 [November 8th, 2009]
- Mining Data for the Netflix Prize [News] - November 8th, 2009 [November 8th, 2009]
- Interview with Peter Denning on the Principles of Computing [News] - November 8th, 2009 [November 8th, 2009]
- Decision Making for Medical Support [News] - November 8th, 2009 [November 8th, 2009]
- Neural Network Creates Music CD [News] - November 8th, 2009 [November 8th, 2009]
- jKilavuz - a guide in the polygon soup [News] - November 8th, 2009 [November 8th, 2009]
- Artificial General Intelligence: Now Is the Time [News] - November 8th, 2009 [November 8th, 2009]
- Apply AI 2007 Roundtable Report [News] - November 8th, 2009 [November 8th, 2009]
- What Would You do With 80 Cores? [News] - November 8th, 2009 [November 8th, 2009]
- Software Finds Learning Language Child's Play [News] - November 8th, 2009 [November 8th, 2009]
- Artificial Intelligence in Games [Article] - November 8th, 2009 [November 8th, 2009]
- Artificial Intelligence Resources - November 8th, 2009 [November 8th, 2009]
- Alan Turing: Mathematical Biologist? - April 25th, 2012 [April 25th, 2012]
- BBC Horizon: The Hunt for AI ( Artificial Intelligence ) - Video - April 30th, 2012 [April 30th, 2012]
- Can computers have true artificial intelligence" Masonic handshake" 3rd-April-2012 - Video - April 30th, 2012 [April 30th, 2012]
- Kevin B. Korb - Interview - Artificial Intelligence and the Singularity p3 - Video - April 30th, 2012 [April 30th, 2012]
- Artificial Intelligence - 6 Month Anniversary - Video - April 30th, 2012 [April 30th, 2012]
- Science Breakthroughs - April 30th, 2012 [April 30th, 2012]
- Hitman: Blood Money - Part 49 - Stupid Artificial Intelligence! - Video - April 30th, 2012 [April 30th, 2012]
- Research Members Turned Off By HAARP Artificial Intelligence - Video - April 30th, 2012 [April 30th, 2012]
- Artificial Intelligence Lecture No. 5 - Video - April 30th, 2012 [April 30th, 2012]
- The Artificial Intelligence Laboratory, 2012 - Video - April 30th, 2012 [April 30th, 2012]
- Charlie Rose - Artificial Intelligence - Video - April 30th, 2012 [April 30th, 2012]
- Expert on artificial intelligence to speak at EPIIC Nights dinner - May 4th, 2012 [May 4th, 2012]
- Filipino software engineers complete and best thousands on Stanford’s Artificial Intelligence Course - May 4th, 2012 [May 4th, 2012]
- Vodafone xone™ Hackathon Challenges Developers and Entrepreneurs to Build a New Generation of Artificial Intelligence ... - May 4th, 2012 [May 4th, 2012]
- Rocket Fuel Packages Up CPG Booster - May 4th, 2012 [May 4th, 2012]
- 2 Filipinos finishes among top in Stanford’s Artificial Intelligence course - May 5th, 2012 [May 5th, 2012]
- Why Your Brain Isn't A Computer - May 5th, 2012 [May 5th, 2012]
- 2 Pinoy software engineers complete Stanford's AI course - May 7th, 2012 [May 7th, 2012]
- Percipio Media, LLC Proudly Accepts Partnership With MIT's Prestigious Computer Science And Artificial Intelligence ... - May 10th, 2012 [May 10th, 2012]
- Google Driverless Car Ok'd by Nevada - May 10th, 2012 [May 10th, 2012]
- Moving Beyond the Marketing Funnel: Rocket Fuel and Forrester Research Announce Free Webinar - May 10th, 2012 [May 10th, 2012]
- Rocket Fuel Wins 2012 San Francisco Business Times Tech & Innovation Award - May 13th, 2012 [May 13th, 2012]
- Internet Week 2012: Rocket Fuel to Speak at OMMA RTB - May 16th, 2012 [May 16th, 2012]
- How to Get the Most Out of Your Facebook Ads -- Rocket Fuel's VP of Products, Eshwar Belani, to Lead MarketingProfs ... - May 16th, 2012 [May 16th, 2012]
- The Digital Disruptor To Banking Has Just Gone International - May 16th, 2012 [May 16th, 2012]
- Moving Beyond the Marketing Funnel: Rocket Fuel Announce Free Webinar Featuring an Independent Research Firm - May 23rd, 2012 [May 23rd, 2012]
- MASA Showcases Latest Version of MASA SWORD for Homeland Security Markets - May 23rd, 2012 [May 23rd, 2012]
- Bluesky Launches Drones for Aerial Surveying - May 23rd, 2012 [May 23rd, 2012]
- Artificial Intelligence: What happened to the hunt for thinking machines? - May 25th, 2012 [May 25th, 2012]
- Bubble Robots Move Using Lasers [VIDEO] - May 25th, 2012 [May 25th, 2012]
- UHV assistant professors receive $10,000 summer research grants - May 27th, 2012 [May 27th, 2012]
- Artificial intelligence: science fiction or simply science? - May 28th, 2012 [May 28th, 2012]
- Exetel taps artificial intelligence - May 29th, 2012 [May 29th, 2012]
- Software offers brain on the rain - May 29th, 2012 [May 29th, 2012]
- New Dean of Science has high hopes for his faculty - May 30th, 2012 [May 30th, 2012]
- Cognitive Code Announces "Silvia For Android" App - May 31st, 2012 [May 31st, 2012]
- A Rat is Smarter Than Google - June 5th, 2012 [June 5th, 2012]