The pandemic has forced the industry to hasten its embrace of automation. By the start of this year, over 40% of life insurers had either already incorporated some degree of accelerated and automated underwriting into their new business process, or had imminent plans to do so. This was a dramatic increase from 18% the year before according to research from Celent.
Pandemic or not, this pivot was always inevitable, and the numbers underline why. According to Celent, over half of insurers that have already adopted accelerated underwriting report payback periods of less than a year, with another quarter either reporting or expecting payback in just two to three years. Decisions that would once take 20 to 30 days are made in 3, and the huge reduction in the costs of policy-issuance means that these systems rapidly pay for themselves.
Nonetheless, the initial wave were currently seeing only scratches the surface of the technologys revolutionary potential.
Simple vs Deep automationMuch of the concrete activity and investment to date has, understandably, focused on the simplest and most straightforward of life insurance applications. For example, applications from younger, healthy customers with no underlying health conditions, where risk is low and policy issuance is straightforward. The accelerated decisions being made by the software here typically amount to unambiguous if X then always Y logic. These are decisions that never truly needed to be seen individually at least by human underwriters in the first place.
This simple layer was always going to be the first port of call for automation as insurers started to dip their toes into new systems and ways of working. We all know that digital automation is great at replacing humans when it comes to the easier, more repetitive tasks.
But this layer is also inherently limited. By definition, this layer can only ever encompass the most risk-free minority of applications. And, ironically enough, the rush for more and more third-party data to feed these systems can actually push the automatic approval percentage down over time. Where the aim is to avoid any need for human involvement from start to finish, for cases with minimal risk, more data can end up meaning more automatic rejections.
One silver lining of the last year, however, is that the need to learn more rapidly has shown insurers the extent to which they can also use data to accelerate decisions in the far more nuanced and complex cases, which would not have been natural candidates for an automated approach before the pandemic.
This is referred to as deep automation, where the aim is not to remove the human element entirely, but to create a more collaborative fusion of man and machine, automating as much as possible while ensuring that human underwriting expertise is focused where it is most needed, as efficiently as possible. By making smarter use of data, and treating accelerated underwriting systems as a tool for human underwriters, rather than a replacement, insurers can reap huge benefits in both time and cost across the majority of the applications they underwrite as opposed to just with one specialty layer.
This is the thinking behind the current industry interest in predictive models and rules-based processing. These systems are able to deal with far more complex chains of if, then logic, drawing on a wide variety of third-party data in sophisticated ways to make much more nuanced judgments about risk without having to involve human underwriters in every individual decision. The human element is still very much there, but the skills and time of expert underwriters are put to better use on perfecting and tweaking the models themselves, as well as dealing with the most difficult and complex of applications that arise.
While its early days, and these models are still being developed and improved, the untapped potential is there for the taking with current technology. At the moment Celent estimates that around 10 to 20% of issuances across the industry involve some form of automated underwriting. With properly integrated systems using deep automation, theres no reason why this number cant be closer to 70%. And thats as things stand today, before models and techniques inevitably improve in the imminent future.
Of course, the potential is about more than just industry opportunity. For customers accessing policies that make use of accelerated underwriting, the result is a far more user-friendly experience in terms of speed and convenience. Extending these benefits to more complex cases could herald a new era of convenience and accessibility in life insurance, not just for those in the lowest risk groups, but right across society including millions with complex, underlying or changeable health conditions.
See the original post here:
Unleashing the true potential of automated underwriting - Digital Insurance
- Tasker updated with powerful new Android 15 automation features - Android Police - May 17th, 2024 [May 17th, 2024]
- Exploring Stereo Imaging and Automation at the Machine Vision Summit - Novus Light Technologies Today - May 17th, 2024 [May 17th, 2024]
- Yellow.ai unveils Email Automation feature for streamlined support - IT Brief New Zealand - March 4th, 2024 [March 4th, 2024]
- Automation in Biopharma Industry Propels Market Growth with Emerging Trends - Global Forecast to 2028 - Yahoo Finance - March 4th, 2024 [March 4th, 2024]
- Ginkgo Bioworks: Pioneering Healthcare's Future with Drug Development Automation - BNN Breaking - March 4th, 2024 [March 4th, 2024]
- Inspiring cloud automation - The Register - March 4th, 2024 [March 4th, 2024]
- Clinical Lab Automation Market to Reach $3.72 Billion by 2030 Amid Technological Advancements - PR Newswire - March 4th, 2024 [March 4th, 2024]
- #ETFutureForwardME: Hiring and onboarding right with AI and automation, ETHRWorldME - ETHRWorld Middle East - March 4th, 2024 [March 4th, 2024]
- How Document Digitization, Process Automation Can Help Rebuild Trust - GovCIO Media & Research - March 4th, 2024 [March 4th, 2024]
- Iraq's Customs starts using ASYCUDA automation system in Umm Qasr - Iraqi News - March 4th, 2024 [March 4th, 2024]
- Robot Software Market: Powering the Future of Automation ,Analysis and Forecast 2023-2029 - WhaTech - March 4th, 2024 [March 4th, 2024]
- ImageSource Unveils ILINX AI for Intelligent Process Automation - PR Newswire - March 4th, 2024 [March 4th, 2024]
- The Evolving Landscape of APIs: Integration, Automation, and AI - EnterpriseTalk - March 4th, 2024 [March 4th, 2024]
- Gen AI isn't the only tech driving automation in banking - Finextra - March 4th, 2024 [March 4th, 2024]
- Navigating the Future: The Shift Towards Level 3 Automation in the Automotive Industry - Medriva - March 4th, 2024 [March 4th, 2024]
- Automation and Controls Market is Rapidly Growing with Huge Application Scope and Opportunities by 2030 - EIN News - March 4th, 2024 [March 4th, 2024]
- Winning the Game: Essentials skills to survive AI, LLMs and Automation - DataDrivenInvestor - March 4th, 2024 [March 4th, 2024]
- Industrial Metrology Market Set to Hit $17.96 Billion by 2030, Driven by Automation and Quality Demand - BNN Breaking - March 4th, 2024 [March 4th, 2024]
- Automation tools Archives - Milwaukee Community Journal - The Milwaukee Community Journal - March 4th, 2024 [March 4th, 2024]
- Industrial Automation Market to Receive Overwhelming Hike In Revenue That Will Boost Overall Industry Growth - EIN News - March 4th, 2024 [March 4th, 2024]
- Lutra AI launches to make building automated AI workflows easy - SiliconANGLE News - December 9th, 2023 [December 9th, 2023]
- AI meets materials science: the promise and pitfalls of automated discovery - VentureBeat - December 9th, 2023 [December 9th, 2023]
- SPS Fair 2023 - The Latest Industrial Automation Trends - IoT Analytics - December 9th, 2023 [December 9th, 2023]
- Top WorkTech News From the Week of December 8th: Updates from Infor, Automation Anywhere, IFS, and More - Solutions Review - December 9th, 2023 [December 9th, 2023]
- Nividous and RCG Global Services Focus on Empowering Healthcare and Life Sciences Organizations with Intelligent ... - PR Newswire - December 9th, 2023 [December 9th, 2023]
- Automation and Communication to Streamline Deliveries - Supply and Demand Chain Executive - October 27th, 2023 [October 27th, 2023]
- Future of Employment in an Era of Automation - Drishti IAS - October 27th, 2023 [October 27th, 2023]
- From legacy to automation: Spirent's impact on network validation - ETCIO - October 27th, 2023 [October 27th, 2023]
- Genghis Grill Partners with Flybuy on Off-Premises Automation - FSR magazine - October 27th, 2023 [October 27th, 2023]
- Q&A: Workday exec talks hospitality and automated, scalable finance - Smartbrief - October 27th, 2023 [October 27th, 2023]
- Home Automation Market Size to Worth Around USD 788.33 BN by ... - InvestorsObserver - May 15th, 2023 [May 15th, 2023]
- Network automation market set to surge over the next decade - ChannelLife Australia - May 15th, 2023 [May 15th, 2023]
- Mitsubishi Electric agrees strategic investment in Otto Motors to ... - Robotics and Automation News - May 15th, 2023 [May 15th, 2023]
- Roots Automation Introduces InsurGPT - the World's Most Advanced ... - PR Newswire - May 15th, 2023 [May 15th, 2023]
- Research Shows Ways Digital Print and Automation Power Profitability - Printing Impressions - May 15th, 2023 [May 15th, 2023]
- Rockwell Automation Inc. stock outperforms market on strong trading day - MarketWatch - May 15th, 2023 [May 15th, 2023]
- Is It Too Late To Consider Buying Presto Automation Inc. (NASDAQ:PRST)? - Yahoo Finance - May 15th, 2023 [May 15th, 2023]
- U.S. Companies Embrace Automation and Digitization - CPAPracticeAdvisor.com - May 15th, 2023 [May 15th, 2023]
- Byron Centers SpartanNash Ups Customer Service with Robotic ... - DBusiness - May 15th, 2023 [May 15th, 2023]
- Why KYC automation is key to business growth strategies - FinTech Magazine - May 15th, 2023 [May 15th, 2023]
- Leading Ireland & UK Industrial Automation company NeoDyne ... - Process & Control Today - May 15th, 2023 [May 15th, 2023]
- Automation Testing Market: Industry Overview, Size, Share and ... - Digital Journal - May 15th, 2023 [May 15th, 2023]
- Accelerate your speed of business with IBM Event Automation - IBM Newsroom - May 15th, 2023 [May 15th, 2023]
- 3M Brings Innovation to the Manufacturing Supply Chain Environment - MarketScale - May 15th, 2023 [May 15th, 2023]
- Jitterbit Survey Reveals Low-Code Application Platforms Play an ... - GlobeNewswire - May 15th, 2023 [May 15th, 2023]
- Turning value into actions: How leaders can use automation and AI ... - Elite Business Magazine - May 15th, 2023 [May 15th, 2023]
- Automation will combat stagnation | theHRD - The HR Director Magazine - May 15th, 2023 [May 15th, 2023]
- MG Tech Unveils New Palletizer with Yaskawa Cobot and Rockwell ... - Packaging Strategies - May 15th, 2023 [May 15th, 2023]
- How automation technology helped Cainiao deliver more than 200 ... - Parcel and Postal Technology International - May 15th, 2023 [May 15th, 2023]
- IT Priorities 2023: Business automation intensifies as data ... - ComputerWeekly.com - May 15th, 2023 [May 15th, 2023]
- Milking Automation Market Size, Share And Growth Analysis For 2023-2032 - EIN News - May 15th, 2023 [May 15th, 2023]
- Digitise your SMEs for Success: How can HR Automation empower you to Stay Ahead of the Game? - People Matters - May 15th, 2023 [May 15th, 2023]
- Verified acquires Pliance to compliment digital signatures with AML ... - Biometric Update - May 15th, 2023 [May 15th, 2023]
- HireVue acquires Modern Hire to bolster hiring automation capabilities - HR Dive - May 15th, 2023 [May 15th, 2023]
- Advanced thermal imager for industrial automation, inspection ... - AZoM - May 15th, 2023 [May 15th, 2023]
- Warehouse Automation Survey 2023: More robots are coming to a ... - Modern Materials Handling - May 15th, 2023 [May 15th, 2023]
- Agriculture Automation and Control Systems Market Untapped ... - Digital Journal - May 15th, 2023 [May 15th, 2023]
- Himachal Pradesh Government Prioritizes Digitization and ... - TheNewsHimachal - May 15th, 2023 [May 15th, 2023]
- An IT Executive's Guide to Automation - free eGuide - Neowin - May 15th, 2023 [May 15th, 2023]
- Are You Looking for a Top Momentum Pick? Why Rockwell Automation (ROK) is a Great Choice - Zacks Investment Research - February 20th, 2023 [February 20th, 2023]
- Industrial Automation Sensors Market is Predicted to Hit a Revenue of USD 37.76 Billion by Growing with a CAGR of 9.12% During 2022-2028; Growing... - February 20th, 2023 [February 20th, 2023]
- Declining Stock and Decent Financials: Is The Market Wrong About Honeywell Automation India Limited (NSE:HONAUT)? - Simply Wall St - February 20th, 2023 [February 20th, 2023]
- What is Automation? - ISA - International Society of Automation - February 5th, 2023 [February 5th, 2023]
- Free Online PLC Training from AutomationDirect - February 5th, 2023 [February 5th, 2023]
- Investing in Rockwell Automation (NYSE:ROK) five years ago would have delivered you a 65% gain - Simply Wall St - February 5th, 2023 [February 5th, 2023]
- The Robotic Process Automation (RPA) Market size was valued at USD 2.27 billion in 2021 and is predicted to reach USD 18.69 billion by 2030, with a... - January 10th, 2023 [January 10th, 2023]
- Bill would give North Dakota manufacturers a tax break on automation - The Center Square - January 10th, 2023 [January 10th, 2023]
- I just watched McDonald's next step into automation and why are you so mad about it? - ZDNet - January 10th, 2023 [January 10th, 2023]
- What if your colleague is a bot? Harnessing the benefits of workplace automation without alienating staff - The Conversation - January 10th, 2023 [January 10th, 2023]
- Will Hollysys Automation Technologies Ltd (HOLI) Stay at the Top of the Industrials Sector? - InvestorsObserver - January 10th, 2023 [January 10th, 2023]
- Valmet Oyj : to supply automation to three waste-to-energy plants in Sungnam City, Korea - Marketscreener.com - January 10th, 2023 [January 10th, 2023]
- How Automation Can Bridge The Gap Between Internal Operations And Customer Service Excellence - Forbes - December 26th, 2022 [December 26th, 2022]
- The Global Industrial Automation And Control Systems Market size is expected to reach $301.8 billion by 2028, rising at a market growth of 10.0% CAGR... - December 26th, 2022 [December 26th, 2022]
- Introducing the Automation Kit for Power Platform - December 16th, 2022 [December 16th, 2022]
- Salesforce com : Launches Automation Everywhere Bundle to Help Companies Lower Costs, Boost Productivity, and Deliver Success Now - Marketscreener.com - December 2nd, 2022 [December 2nd, 2022]
- ACE Convergence Acquisition Corp. and Tempo Automation, Inc. Announce Closing of Business Combination; Tempo Automation Holdings, Inc. to Trade on... - November 27th, 2022 [November 27th, 2022]
- Global automation major Diebold Nixdorf expands presence in India with Bengaluru facility - The Economic Times - November 27th, 2022 [November 27th, 2022]
- Structural Health Monitoring Market Report 2022: Increasing Requirement for Standardization and Automation for the Repair and Maintenance of Civil and... - November 19th, 2022 [November 19th, 2022]
- The mining automation market size is expected to grow from USD 3.1 billion in 2022 to USD 4.2 billion by 2027; it is expected to grow at a CAGR of... - November 19th, 2022 [November 19th, 2022]
- Cisco study: Network teams look to SDN, automation to manage multicloud operations - Network World - November 16th, 2022 [November 16th, 2022]