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Category Archives: Automation

Yellow.ai unveils Email Automation feature for streamlined support – IT Brief New Zealand

Posted: March 4, 2024 at 7:33 am

Yellow.ai, a specialist in AI-generated customer service automation, has announced the general availability of its Email Automation feature. The feature is capable of managing high volumes of email-based support queries effectively, offering real-time responses and scalability in customer support. Notably, the feature utilises generative AI to handle up to 80% of all incoming email queries, providing fast and accurate solutions round the clock.

The Email Automation service is advantageous as it not only supports multiple languages but also integrates with Yellow.ai's omnichannel customer service platform to deliver a holistic and tailored support experience. Such an offering is particularly valuable in today's business environment where despite the preference of many consumers for email customer service, businesses continually struggle with efficiently managing email inquiries. This challenge has spurred the necessity for robust automated solutions like Yellow.ai's that enhance customer service and minimise instances of lapsed responses and inadequate responses to enquiries during first interaction.

Yellow.ai's Email Automation service innovatively adopts Large Language Models (LLM) to comprehend complex and unstructured emails, accurately identifying multiple intents and understanding the object and urgency of the email. By identifying the user, it delivers a contextual response based on user insights, dramatically reducing ticket volumes by up to 80% and enhancing first contact resolution by up to 20%. The result of this is a significant 60% reduction in operational costs, mainly due to reduced expenses related to the recruitment and training of additional agents.

Raghu Ravinutala, CEO & Co-founder of Yellow.ai said, "With Email Automation, we're revolutionising how businesses manage customer email inquiries. Yellow.ai's Email Automation, powered by YellowG, our proprietary LLM, showcases a hallucination rate below one percent for highly accurate and contextually relevant responses. This well-timed launch aligns with our broader goal to transform customer service by solving complex enterprise challenges."

Yellow.ai's Email Automation blesses customer support teams with manifold features including Automated Workflow Triggering, Agent Assist, Simplified Classification and Seamless Integrations with leading ticketing and CRM systems such as Salesforce, SAP and Zendesk. Jessica Osborn, Sr. Manager IT Operations, Randstad USA, declared this feature a game-changer for businesses desiring to streamline their support operations on email.

Overall, With Yellow.ai offering an ode to next-generation customer support, companies can look forward to handling email queries more efficiently and instantaneously, enhancing customer experiences while aligning with cost efficiency.

Headquartered in San Mateo, Yellow.ai serves more than 1100 enterprises, including Tiket.com, Dominos, Bank of Maldives, and UnionBank, across over 85 countries. The platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships.

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Automation in Biopharma Industry Propels Market Growth with Emerging Trends – Global Forecast to 2028 – Yahoo Finance

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Automation in Biopharma Industry Propels Market Growth with Emerging Trends - Global Forecast to 2028  Yahoo Finance

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Ginkgo Bioworks: Pioneering Healthcare’s Future with Drug Development Automation – BNN Breaking

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Ginkgo Bioworks: Pioneering Healthcare's Future with Drug Development Automation  BNN Breaking

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Inspiring cloud automation – The Register

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Inspiring cloud automation  The Register

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Clinical Lab Automation Market to Reach $3.72 Billion by 2030 Amid Technological Advancements – PR Newswire

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DUBLIN, March 1, 2024 /PRNewswire/ -- The"Global Clinical Lab Automation Market by Product (Liquid Handling, Nucleic Acid Purification System, Microplate Reader, Automated ELISA, Software), End User (Hospital Laboratories, Diagnostic Laboratories) - Forecast to 2030" report has been added to ResearchAndMarkets.com's offering.

A comprehensive market report reveals critical insights into the flourishing Clinical Lab Automation Market, with an emphasis on major products like liquid handling systems and nucleic acid purification systems. It underscores innovative technologies and systems that are transforming hospital laboratories and diagnostic centers, driving market growth at a significantCAGR of 7.8% from 2023 to 2030.

The global clinical lab automation market is expected to witness robust expansion, moving towards a valuation of $3.72 billion by 2030. With a resurgence of infectious diseases and a surging geriatric population worldwide, clinical lab automation has become critical in delivering precise and efficient diagnostic solutions.

Detailed insights provided by this report shed light on pivotal factors accelerating market growth, including the relentless pursuit of technological advancements and enhanced accuracy in laboratory instruments. The implementation of automation has been shown to markedly improve the consistency of test results while also bolstering laboratory productivity key considerations for its widespread adoption.

Extensive Product Analysis

End-User Insights:

With substantial growth anticipated in the hospital laboratories segment largely attributed to increased healthcare spending and the adoption of cutting-edge laboratory technologies this area is poised to be a major contributor to market expansion.

Regional Market Developments:

Challenges such as the high cost of clinical laboratory automation systems and the complexity of data security may impede growth. Yet, despite these hurdles, the market is expected to flourish, supported by a range of innovative products and end-user applications. Healthcare professionals and diagnostic labs are equipped to enhance their services with the sophisticated, automated technologies detailed in this comprehensive market report.

As the industry navigates through technological revolutions and demographic shifts, stakeholders in the global clinical lab automation market are cognizant of the burgeoning opportunities presented by this growth. An in-depth understanding of the existing market landscape, as provided by this report, is essential for market participants looking to consolidate their presence and capitalize on these emerging trends.

Company Profiles (Company Overview, Financial Overview, Product Portfolio, Strategic Developments, SWOT Analysis)

Scope of the Report:

Clinical Lab Automation Market Assessment-by Product

Note:Other systems include automated incubators, automated cell counters, and cell imaging systems.

Clinical Lab Automation Market Assessment-by End User

Note: Other end users include blood banks, forensic labs, and clinical research organizations

Clinical Lab Automation Market Assessment-by Geography

For more information about this report visit https://www.researchandmarkets.com/r/7p081d

About ResearchAndMarkets.com ResearchAndMarkets.com is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.

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Research and Markets Laura Wood, Senior Manager [emailprotected]

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SOURCE Research and Markets

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Clinical Lab Automation Market to Reach $3.72 Billion by 2030 Amid Technological Advancements - PR Newswire

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#ETFutureForwardME: Hiring and onboarding right with AI and automation, ETHRWorldME – ETHRWorld Middle East

Posted: at 7:32 am

In a recent session conducted at The Economic Times Future Forward Middle East, leading experts gathered to discuss the key trends in hiring and onboarding leveraging technologies like AI and automation. The panel included stellar lineup of leaders like Mohammad Alfawazi, CHRO, Tabuk Pharmaceuticals Manufacturing Company, Paul Michael Gledhill, Co-founder, XpertLearning, Manish Mohan Mishra, Group Head - HR Transformation Digital & Analytics, Emirates National Oil Company (ENOC), and the panel was moderated by was moderated by Nada Rashed, Group Director, Human Resources and Operations, The N Gage Group.

AI's ability to automate tasks like resume screening, scheduling interviews, and answering candidate questions promises increased efficiency and cost savings. However, the very aspects that make AI efficient can also lead to ethical concerns, as Paul aptly highlights: "AI is just another tool, which is here to aid enable and make our lives easier." However, he warns, "we need to be conscious" of the ethical implications.

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How Document Digitization, Process Automation Can Help Rebuild Trust – GovCIO Media & Research

Posted: at 7:32 am

Seamless experiences delivered across the private sector particularly through e-commerce and social media have conditioned the service expectations of constituents and governments as well.

Federal agencies are taking note and have started making significant strides toward digital transformation, driven in no small part by recent directives, including the presidents executive order on customer experience. While competitive pressures often motivate private sector enterprises to invest in innovation, the governments greatest competition is usually the status quo. Agencies have been delivering services in the same way for so long that impacting change requires redirecting institutional inertia to say nothing of overcoming budgetary obstacles

Thank you for requesting this document. Please download the PDF using the link below.

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Iraq’s Customs starts using ASYCUDA automation system in Umm Qasr – Iraqi News

Posted: at 7:32 am

Baghdad (IraqiNews.com) The Iraqi General Commission for Customs started on Sunday using the ASYCUDA automation system in the Port of Umm Qasr in southern Iraq.

Iraqs Customs said in a statement that the Minister of Finance, Taif Sami, ordered to start using the automation system during a ceremony held in the Grand Welcome Yard (GWY), situated within Umm Qasr Port, attended by the United Nations representative, Nizar Amari, and other Iraqi officials, the Iraqi News Agency (INA) reported.

During the ceremony, Sami stated that the governments strategic plan to use modern technologies includes the use of automation systems. This plan aims to provide accurate data and information, achieve financial discipline, reduce errors, and achieve efficiency in the use of government resources.

The Minister erupted in rage at individuals who oppose the use of the automation system, confirming that customs officers create gangs and that they would be held responsible. In addition, an inquiry into the cause of the internet outage to stop the system will be launched.

The Iraqi General Commission for Customs uses this automation system at the customs in Baghdad International Airport.

ASYCUDA is a customs management system that utilizes information and communications technology (ICT) with the goal of modernizing customs clearance procedures in middle-class and developing economies.

The automation system streamlines and computerizes processes. ASYCUDA has a significant influence on electronic business and government activities, simplifying and lowering the cost of international commerce and increasing the accessibility of international markets for businesses from developing countries.

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Robot Software Market: Powering the Future of Automation ,Analysis and Forecast 2023-2029 – WhaTech

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Robot Software Market: Powering the Future of Automation ,Analysis and Forecast 2023-2029  WhaTech

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ImageSource Unveils ILINX AI for Intelligent Process Automation – PR Newswire

Posted: at 7:32 am

OLYMPIA, Wash., Feb. 29, 2024 /PRNewswire/ -- Process innovation leaderImageSource proudly introduces ILINX AI, the latest addition to the ILINX enterprise platform, that gives organizations the ability to apply intelligent process automation to their content and data-driven business processes. ILINX AI uses content understanding, predictive analytics, and generative AI to enrich communications and transform transaction-heavy business processes, enabling organizations to realize tangible benefits in analytics, efficiency, productivity, and enhanced customer experiences.

Terry Sutherland, CEO of ImageSource, says artificial intelligence has been part of ImageSource intelligent document processing for years. But new AI capabilities, such as machine learning and large-language models, have expanded the opportunities for organizations.

"Today, our customers are looking for ways to responsibly and productively leverage tools like generative AI and predictive analytics," saysSutherland. "ILINX AI gives organizations tremendous flexibility to apply intelligent process automation where it makes the most sense, where they see value, and where they can learn the most from it. This is a long game, and we're partnering with our customers to deliver value quickly with ILINX AI and evolve every day."

ILINX AI utilizes existing content within an organization, as well as data in motion, to intelligently route information to the right person, process, or system, extract historical knowledge to power generative AI, and analyze multi-system information to make predictions and assist with smarter decision-making.

"ILINX is an incredible tool set for orchestrating the intake, utilization, and integration of content and data," says ImageSource CTO Randy Weakly. "Now, we can apply ILINX AI anywhere in the business process to augment those services and further optimize automation, enhance communications, and help organizations deliver superior user experiences."

The use cases for ILINX AI are vast, and customers are already working with ILINX to improve complex business processes. ILINX AI uses the intelligence of patterns from content and transactions to provide exceptionally accurate anomaly detection and give organizations the ability to create exceptional customer experiences by reserving the human touch for the most impactful parts of their customer relationships.

"We're incredibly proud to help our customer-partners harness AI to reimagine the customer-facing interactions they carry out every day." CEO Terry Sutherland says, "ILINX AI is a game-changer; it's highly configurable and trainable and empowers organizations to predict outcomes and speed up business processes-empowering their systems of record."

Paired with the ImageSource approach to partnering with customer-partners and creating long-term strategic vision, ILINX AI is a foundational tool for organizations looking to accelerate their digital transformation.

About ImageSourceImageSource, Inc. makes process innovation easy with advanced solutions built on ILINX, the world's most flexible process-improvement platform, delivered by a team of experts committed to customer-partner success. Leveraging proven technology and deep implementation expertise, ImageSource empowers leading enterprises and government organizations to reduce risk, modernize operations, unlock revenue, and transform the customer experience. For more information, visitwww.imagesourceinc.com, or call (360) 943-9273

SOURCE Imagesource, Inc

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