AI for everyone: Companies are bullish on automation – CIO Dive

Dive Brief:

AI has evolved, from cool novelty to narrowly focused tactical tool to a strategic asset with a broad range of enterprise applications.

The technology has now reached a tipping point, Gartner says.

Rather than restricting AI only to specific operations, companies are considering potential applications for AI across the enterprise, whether or not its actually going to be used, said Erick Brethenoux, distinguished analyst and VP at Gartner.

The survey was conducted online from October through December 2021 but reflects current headlines:

Cardinal Health is using AI for inventory management, pricing, logistic and supply chain management, Ray Bajaj, the healthcare giants CTO and SVP, said as part of a Reuters virtual symposium on August 25.

AI has also been deployed to assist in population health risk management, to provide physicians with clinical decision support, and to help pharmacists more efficiently count pills, according to Bajaj.

Every process is going to be AI and machine learning enabled, he said.

Wins with automation ML-based operations that reduce the need for workers are fueling enthusiasm for AI. Successfully upskilling in-house talent has smoothed the way for AI deployments, according to Brethenoux.

Brethenoux said companies are finding employees with backgrounds in operational research, statistics, HR, finance, and engineering who can learn AI.

One of my clients told me it's a lot easier to teach data science to subject matter experts than to teach subject matter expertise to data scientists, said Brethenoux.

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AI for everyone: Companies are bullish on automation - CIO Dive