How Document Digitization, Process Automation Can Help Rebuild Trust – GovCIO Media & Research

Seamless experiences delivered across the private sector particularly through e-commerce and social media have conditioned the service expectations of constituents and governments as well.

Federal agencies are taking note and have started making significant strides toward digital transformation, driven in no small part by recent directives, including the presidents executive order on customer experience. While competitive pressures often motivate private sector enterprises to invest in innovation, the governments greatest competition is usually the status quo. Agencies have been delivering services in the same way for so long that impacting change requires redirecting institutional inertia to say nothing of overcoming budgetary obstacles

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How Document Digitization, Process Automation Can Help Rebuild Trust - GovCIO Media & Research