Daily Archives: December 16, 2019

Home News GeneralIsaac and Associates law firm nets a 10-year landmark

Publishing Date : 16 December, 2019

Author : TLHABO KGOSIEMANG

A leading commercial law firm in the Central Administrative District Isaac and Associates celebrated its 10th year anniversary this past weekend in Kasane. The law practice was established by Jost Isaac in 2009 and since its opening, the firm has grown in leaps and bounds offering legal services to its customers, and efficiently doing so.

When speaking at the Anniversary celebrations in Kasane, Justice Mpaphi Phumaphi said the firm has been committed to bringing and developing the Kazungula region. Isaac has been involved in corporate community initiatives aimed at developing the Kasane region. He used his generosity to donate chairs to schools, photocopying machines and computers to be used by students. This is a noble gesture because as the country, we strive to move from a resource based economy to knowledge based one so these donations came at the right time

He further said Isaac understands a biblical expression that a blessing one gets while they still alive, are given and used wisely, adding that they should be shared with those in need such as less privileged, especially those in the Kasane region that is poverty- stricken. Indeed I am very proud to see Isaac back home here in Kasane. I therefore urge the community to support his business and I can promise that he will deliver a great service to them. He is coming to a different place now and he should have courage to remain still.

That can probably help you grow into a big firm and never leave your office without a professional who can lead the firm. I believe a professional will be able to solve issues in your absence. Learn to charge appropriately and make sure everything stays in place. Keep your two offices under constant surveillance to see where your weak points are

Justice Phumaphi indicated that Isaac has walked the path that is highly commendable and appreciated. Its a pity that he did not do his internship at my firm, because those who did I taught them money is not everything. One important thing in legal practice is that you should do your homework, be Honest to your clients and that will lead you into the right track. He however expressed disappointment to law firms operating unlawfully, saying they over charge clients, probably because clients can afford to pay so.

For his part, Attorney Isaac noted that his firm offers extensive coverage of Palapye and surrounding areas in terms of legal assistance. The firm deals mostly with the field of expertise in conveyance and notarial work, criminal law, civil litigation and commercial debt collection. We also offer services in contracts and agreements, labour disputes, land issues, divorces and maintenance, insurance and taxation, sectional title scheme management as well as wills and administration of estates he said

Held under the theme liberalisation of legal services the event also incorporated the opening of a satellite office in the Kazungula region. We live in a global world, and as we do so, we have major projects operating in the region that are operated by Korean companies and the reason why I came up with this theme was, you will find out that they will financing these projects, and most legal issues are out there were financers are. As local law firms, we will be just here and big contacts will jump in and sign these projects. These big companies can not only practice here, but they can have an influence over us.

Attorney Isaac said the firm was started from humble beginnings, adding that he identified a niche market, something that worked on his favour. This dream started while I was still at school. I genuinely believe my poor background motivated me to work extra hard, and it started with just a camera at school, snapping pictures and getting paid for it.

It was a great opportunity at the time and the project became a success. I successfully managed to buy two cars while at University Attorney Isaac holds a Bachelor of Laws Degree from the university of Botswana, Certificate of proficiency in Short Term Insurance from the Insurance Institute of South Africa and a Certificate in Sectional Title Scheme Management from the University of Cape Town.

See the rest here:

Isaac and Associates law firm nets a 10-year landmark - WeekendPost

By Mabell, Dave on December 14, 2019.

Dave Mabell

Lethbridge Herald

dmabell@lethbridgeherald.com

Now being described as the oilsands of sun and wind, southern Alberta is receiving a $1.5-billion boost from its fast-growing alternative energy industry.

Overseas investors continue to underwrite new Alberta projects, a just-released report confirms, due to strong demand around the world for energy from renewable resources.

International investment is moving into this industry right now, says Trevor Lewington, chief executive officer at Economic Development Lethbridge.

When Albertans are looking for good-news stories and economic wins, they can look right here, he says.

These projects also inject money into the economy, creating more wealth and opportunities for everyone in our region.

Commissioned by the Southern Alberta Alternative Energy Partnership, the new report reveals just how significant alternative energy investments have become for Albertas economy.

Renewable Randolph Consulting examined the economic impact of nine utility-scale projects that are either being built or have been approved for construction from 2019 to 2022.

Theres been a lot of discussion lately about the role of alternative energy in the economy, explains Peter Casurella, executive director of SouthGrow Regional Economic Development.

Our partnership wanted to quantify the economic impacts of these projects to show how important this sector is for southern Alberta,

The total capital expenditure of the nine projects six solar, three wind is reported at $1.56 billion. And that includes hundreds of millions in local spending on things like construction, annual land lease revenues, tax assessment for municipalities and ongoing operations jobs.

Its important to note that we only looked at nine projects out of dozens that have already been built, or are being applied for now, says Bev Thornton, executive director of Alberta SouthWest Regional Alliance.

It has been said that southern Alberta is the oilsands of sun and wind and the pace of investment is growing, she says.

Alberta has a richness of both resource-based and renewable assets which, taken together, can tell a strong and balanced energy story.

With the global demand for energy continually growing, the report says Albertas wind and solar resource potential offers plenty of opportunity, particularly as utility-scale battery storage projects come online.

Southern Alberta is well-served by high solar potential and some of the best conditions for wind generation in North America, the report points out.

Today, southern Alberta is recognized globally as a top destination for new alternative energy projects, and investment is pouring into the region.

While focusing on the impact of nine current projects, the report notes there are many more projects that have both preceded this window, or which are currently waiting for approval.

Many industry experts regard 2017 as the break-even year for alternative energy technology, it says the year when the input costs fell low enough for large-scale projects in Canada to become profitable without subsidies.

Input costs continue to fall, and we anticipate that the rate of growth should accelerate.

One of the issues holding back growth of the industry is transmission capacity, it observes.

This problem can be largely mitigated by the incorporation of emerging battery technology into generation projects in the coming years, and a sustained effort in this direction should yield more integration capacity.

The report was based on the researchers assessment of five southern Alberta projects already underway or about to begin, including the Enel North America CRR2/Riverview Wind Projects totalling 146 megawatts, the Greengate/Potentia Renewables Stirling Wind Project with 113 MW, the Innogy/Belectric Solar Canada Vauxhall and Hull Solar Projects with 57 MW of alternating current, the EDF Vulcan Municipal Solar Project with10 MW of AC current and the Canadian Solar Hays Solar Project with 23 MW of AC.

It also included four construction ready projects which have received regulatory approval.

They are the Greengate/Potentia Renewables Travers Solar Project to produce 400 MW of AC power, the EDF Vulcan Solar Energy Centre Project with 78 MW of AC, the TransAlta Windrise Wind Project generating 207 MW of direct current, and the Perimeter Claresholm Solar Project for 130 MW of AC.

The Southern Alberta Alternative Energy Partnership is a collaboration between Alberta SouthWest Regional Alliance, Economic Development Lethbridge and SouthGrow Regional Economic Development which has been supporting the development of alternative energy since 2007.

Over recent years, the report says, The results of this effort have been one of the largest economic development successes that southern Alberta has seen.

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'Oilsands of sun and wind' - Lethbridge Herald

Solar panels in Egypt

The oil industry is not dying, but it must change. For Tarek El-Molla, Egypts Minister of Petroleum & Mineral Resources, the main goal is to align the industry to Egypts 2030 Vision for the sustainable development of the countrys economy, society and environment.

So, what lies ahead for a sector that is under pressure to limit carbon emissions and create a different future for hydrocarbon-based businesses?

For starters, theres no point in visionary planning for 2030 or worrying about efficiency and productivity in the oil and gas sector unless steps are taken to prevent catastrophic climate change in the same time period. His Excellency, the Minister, is keenly aware of the need to address this issue now.

We are focusing on gas in the interim as we work to fill 40 percent of our energy needs through wind and solar by 2030, he says. In addition to meeting the demands of the domestic market, the Ministers vision is to help Egypt become a clean energy hub for the region. Thanks to a clear strategy and massive efforts undertaken by the Ministry since El-Mollas appointment in 2015, that long term goal has every chance of success.

Its this ongoing strategy for sustainable economic reform and the discovery of the offshore Zohr gas field in the Mediterranean that are behind the prediction by Standard Chartered Bank that Egypt will be one of the top ten global economies in just ten years,ranked number seven ahead of Russia, Japan and Germany.

Providing an outlook

El-Molla, who spent 24 years in various operational and executive positions at Chevron, recalls the turbulent times during the early part of the decade when two revolutions were followed by a period of instability and insecurity for Egypts 120 year-old oil and gas sector. The Ministry is responsible for securing refined products for the entire country and for maintaining and ensuring production through joint partners, but during that time, it was facing the practical problems of shortages and a decline in production.

Stability returned under the current President, Abdel Fattah El-Sisi, who realized the need for someone with El-Mollas experience to lead necessary change.

One of El-Mollas first steps was to reach out to partners, vendors and suppliers. During difficult times it is easy for investors and multinationals to just shut down and leave, he explains. Its critical to keep them engaged. They need to feel confident that their investments are protected, and that the government is a stable, reliable partner.

The next steps were more difficult.

Modernizing for change

Becoming the regional energy hub requires massive changes, so the Ministry created a comprehensive modernization strategy addressing key areas such as production performance, refining and distribution, and enterprise resource planning. But the core area for overhaul was human resource development.

The Ministry is a fragmented organization comprising different holding companies, joint ventures, public sector entities and investment groups. Over 240,000 people are part of it, but they were not connected to each other.

The last organizational change was twenty years ago, says the Minister. We need to communicate our vision of change, we need to connect people to the vision, and we need the right people to make it happen.

Pulling it together requires one global system, one consolidated balance sheet, and mostly importantly, ONE team. First, the Ministry created an intranet to facilitate unified updates and messaging and get buy-in from employees. El-Molla knew from previous experience that people often feel threatened when new systems are implemented. They only accept change once they realize the system will help them work more efficiently and save time for more fulfilling tasks.

Creating a diverse workforce

Then, together with his team, El-Molla identified key competencies and announced internal openings for subject matter experts and core business disciplines like finance and administration. Out of 3,000 applicants, they selected the 700 most motivated and ambitious and then whittled that group down to 400. Those selected were sent abroad for on-the-job training and given mid-management roles upon their return, ready to fast track the organization into the future.

We now have the most diverse, highly qualified, dynamic team to take us to the next level, says El-Molla proudly.

With the right people in place, El-Molla can focus fully on the modernization process which requires the right technology. SAP S/4HANA ERP was his first choice not only because he was familiar with it from his Chevron days, but because he believes it is the right solution for preparing a national industry to work more efficiently with minimum losses at higher productivity rates.

El-Molla believes in leading by example. The Ministry of Petroleums modernization program will not only set an example for the nation, but as it begins to show results, it will help unlock the potential of the entire region by improving the economy, empowering people and creating sustainable sources of energy for generations to come.

Follow me on Twitter @magyarj

Read this article:

A Sustainable Energy Plan Will Help Put Egypt Among The Top Ten Global Economies - Forbes

Ooredoo is looking back on a strong year, as it continued to create and build its relationships with the public and private sectors. Providing support and expertise to a number of initiatives, the company signed a number of Memorandums of Understanding (MoU) with Ministries and government entities aimed at the overall enhancement of key administrative areas. The agreements helped reinforce Ooredoos position as the Sultanates data experience leaders and its contributions to the Sultanates digital transformation.

Raed bin Mohammed Dawood, Director of Government Relations and Corporate Affairs at Ooredoo, said, This years successful partnerships have not only fulfilled our commitment to build a stronger community, but have enabled us to establish long-lasting relationships with the public and private sectors. Through them we are able to provide our wide range of services and innovative products to more companies, as well as help Oman become a digital knowledge-based economy.

At the start of this year, Ooredoo joined forces with the Public Authority for Investment Promotion and Export Development Ithraa, a partnership that enabled Ooredoo to share valuable experiences and expertise with local businesses, provide them with better access to information and communication services, all the while helping them gain a competitive edge. A similar agreement was also signed with the Public Authority of Craft Industries (PACI), to help home-grown artisans develop and grow their businesses.

The telecoms company also extended its support to the education sector, signing an agreement with the General Directorate of Education in Northern Al Batinah to provide a range of schools in the governate with technical equipment and training opportunities. Other notable agreements pertaining to training and development were made with the Ministry of Awqaf and Religious Affairs, the Ministry of Social Development, the Ministry of Civil Service, and the Al Rafd Fund to support SMEs.

Dawood added, Were extremely proud of our achievements this year, which we will continue to build on. Next year we are looking to engage more partners to help prepare Oman for technological and digital advancement.

Strengthening its commitment to the community, Ooredoo also joined hands with the Ministry of Social Development, supporting various Omani womens associations around the country, as well as aiding the creation of sensory and resource rooms at several branches of the Al Wafa Centre for the Rehabilitation of Disabled Children. Another agreement was signed with the Ministry of Higher Education to provide new graduates with training, workshops, lectures and conference opportunities in technical and service fields.

On a community level, Ooredoo signed MoUs with the Ministry of Health, the Public Authority for Consumer Protection, the National Committeefor Drugs and Psychotropic Substances, and Oman Charitable Organisation to support them in raising awareness on their causes through nation-wide text messages. Committed to enriching the lives of people across Oman, Ooredoo continues to collaborate with various organisations to deliver its message of 'care' and translate it into reality.

Link:

Ooredoos Successful Year of Public and Private Sector Partnerships - Al-Bawaba

DUBLIN, Dec. 16, 2019 /PRNewswire/ -- The "2019-2020 Cloud-Based Contact Center Infrastructure Market Report" report has been added to ResearchAndMarkets.com's offering.

The cloud has become the preferred delivery model for contact center solutions. Companies large and small are taking advantage of the market-changing innovation and automation that the cloud-based solutions provide. On-premise solutions will continue to be available, but a hybrid approach that combines cloud and on-premise applications are enabling companies to migrate gradually to the cloud.

A Strong and Innovative Sector with Sustained Growth and Momentum

CBCCI offerings have reached functional parity with their on-premise counterparts, and companies of all sizes are benefitting from the advanced capabilities of cloud-based solutions. The innovations in the current generation of solutions include vastly improved user interfaces and experiences (UIs and UXs), agent desktops, enhanced routing capabilities, new key performance indicators (KPIs), and better analytics and reporting. The CBCCI vendors are offering out-of-the-box interfaces to make it easier to integrate cloud-based solutions with all types of contact center applications. They have also started to push a "digital-first" agenda by delivering omnichannel solutions to address customer demands in an increasingly digital economy. AI is being incorporated into the new generation of solutions as a foundational layer, through acquisitions, or via partnerships with vendors offering sophisticated AI capabilities.

The CBCCI market is performing well and continuing to pick up momentum: Sales of CBCCI solutions are coming from replacements of on-premise solutions, switching from one CBCCI provider to another, and small and mid-size enterprises (SMEs) purchasing their first contact center systems. Growing demand is being driven by the classic CBCCI benefits as well as new features being delivered by the vendors who are striving to differentiate themselves in a crowded market. The number of CBCCI seats in the market grew by 20.1% between 2017 and 2018 (as of July 31, 2019). The publisher expects the number of CBCCI seats to increase by 23% in 2019 and 2020, by 21% in 2021 and 2022, and by 20% in 2023.

The Leading Resource for the CBCCI Market

The report provides the most thorough, authoritative analysis of this explosive market. The report examines the competitive landscape as well as the business, market and technology trends and drivers that are shaping the cloud-based contact center infrastructure (CBCCI) sector. The 2019-2020 edition analyzes the servicing, business and management trends and innovations that are transforming the way enterprises are interacting with customers, prospects and employees. It provides detailed information about the offerings, as well as market share, projections, adoption rates, benefits, return on investment (ROI), pricing, and implementation best practices. The report also presents the results of a comprehensive customer survey that measures satisfaction with the vendors and their product offerings.

The report features 9 leading and contending vendors: 88, Cisco, Content Guru, Five9, Genesys, NICE inContact, Serenova, Sharpen and Twilio. Vonage, who acquired NewVoiceMedia in November 2018, is covered at a high level. The report also includes a comprehensive Vendor Directory that lists providers of cloud-based contact center infrastructure systems and applications for contact centers and customer service organizations worldwide.

The report includes:

Key Topics Covered

1. Executive Summary

2. Introduction

3. Research Methodology3.1 Report Participation Criteria

4. Cloud-Based Contact Center Infrastructure Functional Overview4.1 Cloud-Based Contact Center Infrastructure Functional Components

5. Cloud-Based Contact Center Infrastructure Market Trends

6. Cloud-Based Contact Center Infrastructure Market Challenges

7. CBCCI Market Innovation7.1 New Product Features7.2 Future Enhancements

8. Digital Transformation Initiatives for Contact Centers

9. The Changing Workforce

10. AI-Enabled WFO: Interaction Centers of the Future10.1 Recording10.2 Quality Management10.3 Analytics-Enabled Quality Management10.4 Gamification10.5 Contact Center Performance Management10.6 Surveying/VoC10.7 Workforce Management10.8 Knowledge Management10.9 Interaction (Speech and Text) Analytics10.10 Desktop Analytics10.11 Customer Journey Analytics10.12 Predictive Analytics10.13 Robotic Process Automation10.13.1 RPA Building Blocks10.13.2 Attended and Unattended Automation

11. Cloud-Based Contact Center Infrastructure Market Activity Analysis

12. Adoption of Cloud-Based Contact Center Infrastructure Solutions

13. Cloud-Based Contact Center Infrastructure Market Projections

14. Cloud-Based Contact Center Infrastructure Competitive Landscape14.1 Company Snapshots

15. Cloud-Based Contact Center Infrastructure Core Functionality: ACD, CTI, IVR/IVA, Dialing

16. CBCCI Functional Analysis16.1 High-Level Functional Summary16.2 CRM16.3 User Interface16.4 Dashboards, Reporting and Business Intelligence

17. CBCCI Technical Analysis17.1 High-Level Technical Summary17.2 Security17.3 Compliance Management

18. Implementing and Managing a CBCCI Solution18.1 Vendor Implementation Analysis18.2 CBCCI Decision Framework18.3 Service-Level Agreements18.4 Disaster Recovery/Business Continuity

19. Cloud-Based Contact Center Infrastructure Vendor Satisfaction Analysis19.1 Summary of Survey Findings and Analysis: Vendor Categories19.1.1 Vendor Satisfaction by Sub-Category and Customer19.2 Summary of Survey Findings and Analysis: Product Capabilities Satisfaction Categories19.2.1 Product Capabilities Satisfaction by Category and Customer19.3 Summary of Survey Findings and Analysis: Product Features19.3.1 Product Features Satisfaction by Sub-Category and Customer19.4 Summary of Survey Findings and Analysis: WFO Components19.4.1 Workforce Optimization Satisfaction by Category and Customer19.5 Customer Background and Insights19.5.1 Channels Supported19.5.2 Digital Transformation Support19.5.3 Engineering a Better Customer Experience19.5.4 Pain Points Being Addressed with CBCCI Solutions19.5.5 CBCCI Challenges19.5.6 Additional Comments

20. Pricing20.1 Pricing Structure20.2 Pricing for a 250-Seat CBCCI Solution

21. Company Reports21.1 88, Inc.21.2 Cisco Systems21.3 Content Guru21.4 Five921.5 Genesys21.6 NICE inContact21.7 Serenova21.8 Sharpen Technologies21.9 Twilio, Inc.21.10 Vonage Holdings Corp.

22. Appendix: Cloud-Based Contact Center Infrastructure Vendor Directory

For more information about this report visit https://www.researchandmarkets.com/r/3ib443

Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.

Media Contact:

Research and Markets Laura Wood, Senior Manager press@researchandmarkets.com

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Cloud-based Contact Center Infrastructure Market Report, 2019-2020 - Number of CBCCI Seats to Increase by 23% in 2019 & 2020, by 21% in 2021 &...