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Phone Customer Service 919.508.5400 Raleigh 800.452.2777 Other
Customer Service Specialists are available by phone Monday through Friday 7am to 9pm
Phone Customer Service 866.582.6345
Customer Service Specialists are available by phone Monday through Friday 7am to 6pm
Phone Customer Service 866.582.6345
Customer Service Specialists are available by phone Monday through Friday 7am to 6pm
For added convenience, you can get information anytime using our automated systems.
Report a power outage: 800.419.6356
Mailing address:
Bill Payments Duke Energy Progress P.O. Box 1003 Charlotte, N.C. 28201-1003
Overnight or Express Mail Duke Energy 10101 Claude Freeman Dr. 225N Charlotte, N.C. 28262
General correspondence/corporate Duke Energy Progress P.O. Box 1771 Raleigh, N.C. 27602
Additional contact information:
Unauthorized uses and theft of electricity is illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call us at 800.452.2777.
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