Why cloud evolution needs a cohesive approach to succeed – CIO

Many organisations in India are migrating to the cloud, and there is no shortage of cloud providers. But if you want cloud to revolutionise your business, it wont help to get stuck with a basic cloud configuration that works by default but doesnt keep pace with your evolving goals.

This is what Mobicule Technologies, an independent software vendor (ISV) in fintech, realised as they expanded their client base in Indias financial services industry.

Large banks have tens of thousands of loan customers. Managing these accounts is an operational burden, as it involves constant follow-ups on monthly instalments, account maintenance and timely collections, especially when customers default on payments.

Mobicule has developed a comprehensive, cloud-based platform that automates the end-to-end management of various loan types, including consumer, vehicle, home and business loans. Their clients transfer the full management lifecycle of their loan accounts to this platform, which blends a range of digital functionality with a customer-focused call centre to streamline debt collection and resolution.

While other loan-management software vendors typically charge a fixed monthly fee per loan account, Mobicule only bills their clients once instalments have been recovered. This allows banks to minimise the risks associated with their loan accounts in a flexible, cost-effective way.

Before Mobicule started working with NTT DATA, they had already sourced cloud services from a large hyperscaler and were doing development in the cloud.

However, they lacked a sense of ownership of their cloud environment, and they found themselves having to fit square pegs in round holes while demand was rising for their services. They needed a provider who could tailor a solution to their needs, with an emphasis on cost efficiency because they deliver their software-as-a-service (SaaS) offering in a hypercompetitive market.

In financial services, security and compliance are as important as reliability and responsiveness. Mobicule needed help with their security information and event management (SIEM) approach: combining security information management (collecting, analysing and reporting on log data generated from all their technology infrastructure) and security event management (monitoring, correlating and analysing security events generated by hardware and software, in real time).

This level of reliability and security had to be scalable across multiple clients, each of which needed a guarantee that, despite being part of a cloud-native, multitenant environment, their data and infrastructure would remain private and protected.

As a pioneer in a competitive market, we need to be nimble in order to maintain our early-mover advantage. To achieve this, we needed a cloud partner who could assume the role of a trusted adviser and deliver a cloud landscape that would enable us to create a robust, secure and cost-efficient cloud landscape for our SaaS offerings, says Siddharth Agarwal, Founder and MD of Mobicule.

NTT DATA went the extra mile to help Mobicule, starting with cloud discovery and analysis sprints to define clear objectives. Working with the Mobicule team, we selected our SimpliCloud public-cloud platform as the optimal execution venue for their application landscape.

With SimpliCloud, Mobicule can deploy infrastructure-as-a-service and platform-as-a-service solutions, containers and microservices, and connect to other hybrid or multicloud platforms as needed.

The combination of SimpliCloud (an on-demand enterprise public cloud) and SimplyVPC (an agile and secure hosted private cloud) allows us to offer a seamless hybrid and multicloud solution for organisations navigating the complexities of SaaS delivery.

Mobicule now consumes cloud capacity in an on-demand, pay-as-you-go model, with access to a range of cloud-native microservices, all managed around the clock by NTT DATA. In this way, they have realised savings in the form of a 40% cloud cost optimisation compared with their previous public-cloud setup.

Combined with our portfolio of managed services, which span everything from the application layer to people, tools and processes, this cloud solution is a compelling proposition not only for Mobicule and financial service providers but also for organisations in other industries.

NTT DATAs cloud platform has been instrumental in enabling us to be efficient and agile. Their approach to cloud transformation allows us to focus on our core ISV offerings rather than worry about our cloud landscape, says Agarwal.

We want to help our clients grow because their success is our success. This sets us apart in the cloud space, and we hope to help many more innovative organisations like Mobicule advance their digital transformation.

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Why cloud evolution needs a cohesive approach to succeed - CIO