New Study Finds Salesforce Economy Will Create 9.3 Million Jobs and $1.6 Trillion in New Business Revenues by 2026 – PRNewswire

SAN FRANCISCO, Sept. 20, 2021 /PRNewswire/ --Salesforce (NYSE: CRM), the global leader in CRM, today announced a new study from IDC that finds Salesforce and its ecosystem of partners will create 9.3 million new jobs and $1.6 trillion in new business revenues worldwide by 2026. The study also finds that Salesforce is driving immense growth for its partner ecosystem, which will make $6.19 for every $1 Salesforce makes by 2026.

Building digital HQs helps solve for urgent transformation needsIDC forecasts1 that cloud-related technologies will account for 27% of digital transformation IT spending this year, growing to 37% in 2026, as businesses focus on establishing digital HQs to deliver customer and employee success from anywhere. Remote work, contactless customer engagement, and sustainability efforts are becoming more prevalent than ever, and IDC expects this trend will only continue.

As more companies build out digital HQs to support an increasingly remote workforce, Salesforce technologies have helped its customers adjust to uncertainty enabling remote work and remote contact with customers, and making it possible to develop new products in weeks, not months2.

IDC also conducted a survey of 525 enterprises across eight countries on cloud deployment and the benefits and challenges of cloud computing. Of the 74% of survey respondents who say their organizations have a formal digital transformation strategy, 97% rate cloud computing as important to that strategy. The survey also found that Salesforce solutions have enabled:

Salesforce technologies can also help companies plan for a more sustainable future. IDC forecasts that from 2021 to 2024, migration from on-premise software to the cloud could reduce as much as 1 billion metric tons of CO23. Salesforce itself has set a goal of pursuing 100% renewable energy for its global operations by 2022, and currently delivers a carbon-neutral cloud to all its customers. And, according to IDC's customer survey, 39% of Salesforce customers surveyed look to Salesforce as a source of support in reaching their own sustainability objectives.

Salesforce partner ecosystem helps drive worldwide acceleration of growth IDC predicts that the use of Salesforce and its ecosystem's cloud services will generate $308 billion in the customer base this year and more than double that in 2026, at $724 billion. Today, the ecosystem of Salesforce partners delivering cloud services to customers is five times as big as Salesforce itself, and will be more than six times as big in 2026. The study also found that 2026 ecosystem revenues are forecast to be 3.5 times those in 2020.

"The Salesforce partner ecosystem extends the power of Salesforce to companies of all sizes, across industries and helps make customer success possible," said Tyler Prince, EVP, Alliances & Channels, Salesforce. "As Salesforce grows, so do our partners and we are committed to providing our expanding partner ecosystem with the tools needed to succeed in the jobs of the future."

Salesforce paves pathways to help unlock career opportunities in the Salesforce Economy 23% of new jobs created in the Salesforce customer base this year leverage significant digital skills such as using automation tools, the Internet of Things ( IoT), and other complex applications. Trailhead, Salesforce's free online learning platform, and its Trailblazer Community, which accelerates this learning through peer-to-peer knowledge sharing and support, empower anyone to learn digital skills for the growing Salesforce economy.

Salesforce is also helping companies navigate their digital transformations through these platforms; 84% of survey respondents at companies using Trailhead say it's important to their organization's deployment of cloud solutions, and 44% said it's "critically" so.

"For Salesforce, it's not only about creating new technology and career opportunities; we have to pave pathways to these new jobs," said Kris Lande, SVP, Trailblazer Ecosystem, Salesforce. "We've made it our mission to empower people with the tools they need to build dynamic careers, companies, and communities with Salesforce, and thrive in a digital-first world."

How Salesforce is creating jobs to fuel the Salesforce Economy Salesforce has a number of programs and initiatives to help create the jobs of the future and to fill them with well-equipped candidates:

What is the Salesforce Economy? IDC defines "The Salesforce Economy" as the footprint of Salesforce and its partner ecosystem on the economy at large. This includes the revenues and jobs directly generated in the Salesforce customer base from the use of Salesforce and its partners cloud services, as well as jobs created indirectly in the economy by local spending by direct employees and Salesforce and its partners themselves.

Salesforce's multi-faceted partner ecosystem is a driving force behind the Salesforce Economy's massive growth:

Additional Resources

IDC Methodology The Salesforce Economic Impact Model is an extension to IDC's IT Economic Impact Model. It estimates Salesforce's current and future share of the benefits to the general economy generated by cloud computing, and it also estimates the size of the ecosystem supporting Salesforce using IDC's market research on the ratio of spending on professional services to cloud subscriptions; the ratio of sales of hardware, software, and networking to spending on public and private cloud computing; and the ratio of spending on application development tools to applications developed.

Note that the ecosystem may include companies that are not formal business partners of Salesforce but that nevertheless sell products or services associated with the Salesforce implementations.

IDC White Paper, sponsored by Salesforce, "The Salesforce Economic Impact," doc #US48214821, September 20, 2021

1IDC's WW Spending Guide on Digital Transformation, 20212The Impact of Digital Transformation During Times of Change,July 20203IDC Press Release, Cloud Computing Could Eliminate a Billion Metric Tons of CO2 Emission Overthe Next Four Years, and Possibly More, According to a New IDC Forecast, March 2021

About Salesforce Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologiescloud, mobile, social, internet of things, artificial intelligence, voice and blockchainto create a 360-degree view of their customers. For more information about Salesforce (NYSE: CRM), visit: http://www.salesforce.com.

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New Study Finds Salesforce Economy Will Create 9.3 Million Jobs and $1.6 Trillion in New Business Revenues by 2026 - PRNewswire