THE AI IN INSURANCE REPORT: How forward-thinking insurers are using AI to slash costs and boost customer satis – Business Insider India

The insurance sector has fallen behind the curve of financial services innovation - and that's left hundreds of billions in potential cost savings on the table.

The most valuable area in which insurers can innovate is the use of artificial intelligence (AI): It's estimated that AI can drive cost savings of $390 billion across insurers' front, middle, and back offices by 2030, according to a report by Autonomous NEXT seen by Business Insider Intelligence. The front office is the most lucrative area to target for AI-driven cost savings, with $168 billion up for grabs by 2030.

In the AI in Insurance Report, Business Insider Intelligence will examine AI solutions across key areas of the front office - customer service, personalization, and claims management - to illustrate how the technology can significantly enhance the customer experience and cut costs along the value chain. We will look at companies that have accomplished these goals to illustrate what insurers should focus on when implementing AI, and offer recommendations on how to ensure successful AI adoption.

The companies mentioned in this report are: IBM, Lemonade, Lloyd's of London, Next Insurance, Planck, PolicyPal, Root, Tractable, and Zurich Insurance Group.

Here are some of the key takeaways from the report:

In full, the report:

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THE AI IN INSURANCE REPORT: How forward-thinking insurers are using AI to slash costs and boost customer satis - Business Insider India