Amazon is building an AI-powered conversational experience for … – The Verge

Amazon is pitching these changes to search as absolutely massive. This will be a once in a generation transformation for Search, just like the Mosaic browser made the Internet easier to engage with three decades ago, Amazon wrote. If you missed the 90sWWW, Mosaic, and the founding of Amazon and Googleyou dont want to miss this opportunity. And we might be seeing the changes sooner rather than later, as Amazon wants to deliver this vision to our customers right away.

Its understandable why Amazon seems to be racing here. A chatbot can be a useful starting point when youre looking to buy something with specific parameters. And just last week, Google showed how its new AI-powered Search Generative Experience can create buying guides from a single search. Amazon certainly doesnt want to lose any ground in shopping, so its not surprising that the company wants to introduce its own chatbot very soon.

That said, its unclear when this new experience might actually be released or what it might look like. When we asked for comment, Amazon spokesperson Keri Bertolino only shared this: We are significantly investing in generative AI across all of our businesses. And given the general state of AI chatbots right now, Im not confident the chatbot will be all that good. (In our comparison from March, ChatGPT generally beat out Microsofts Bing and Googles Bard.)

Still, it seems extremely likely that conversational shopping is coming to Amazon in the not-too-distant future, so you might as well get prepared for the search experience on Amazon to get even more cluttered. Hopefully Amazon makes this new experience optional, like Google is for its own generative AI search.

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Amazon is building an AI-powered conversational experience for ... - The Verge