Daily Archives: April 18, 2022

Five best practices for using automation to address employee burnout – Fast Company

Posted: April 18, 2022 at 12:02 am

Its 8:52 p.m. Exhausted, Beth finally updates the last patient record in her companys electronic health record (EHR) system. She loves her work as a clinical therapist helping patients recover from substance abuse and related issues. She loves the company she works for too, but with the organizations recent growth, its been difficult to find staff to keep up with the demand. As work piles up, Beth is getting burned out.

Though Beth is a fictional character, she is not alone. According to Forbes, during the pandemic, more than 70% of employees reported feeling burned out, and they felt like their employers werent doing enough to address it. Solving this problem is key to maintaining employee engagement and motivation, something both employees and employers value.

To address the problem, it is essential to first understand what causes burnout. Consider this definition from Dr. Alok Kanojia: Burnout is when someone who wants to do a good job and is capable of doing a good job, but theres a system that prevents them from doing it, and then they get exhausted, then they give up.

Unfortunately, most proposed solutions for burnout miss the root of the problem. At best, they address some of the symptoms of burnout with unreliable outcomes, or they put the onus of the solution on employees. However, mental health days and self-care only go so far when an employee knows they will fall further behind with each moment they are away.

Instead, start by addressing the broken systems and processes causing burnout in the first place. Automation technology and process optimization can help you address employee burnout while also improving customer satisfaction, increasing productivity, and lowering costs.

Implementing automation is not a quick fixbut its a powerful one. Here are five best practices to ensure your automation program works for your employees and alleviates burnout.

Automation can be intimidating, so its important to introduce the technology to your employees with a collaborative approach. Demonstrate how the technology can make their jobs easier. Involve employees in identifying which processes to automate. Ultimately, getting full buy-in from employees is key to understanding how processes are really executed in your organizationand how to automate them most effectively.

Big initiatives are often met with resistanceboth from employees and from leadership. Start with a project that impacts a single person or role and make a big deal about how it improved the job. A small investment with clear, measurable results will not only help you win the goodwill of your employees but will also go a long way toward getting key leadership on board with a larger investment.

Employees more readily trust their colleagues than their management. Identify the employees who realize the value of automation first and encourage them to promote the program among their peers.

The main objective of automation is to transfer tedious, mind-numbing work from employees to digital assistants. This frees up your employees to do more meaningful and valuable work. For this to be successful, you must also ensure your employees have the skills and training to confidently take on new roles and responsibilities.

Without support from the executive level, most automation programs fail in their first year. Many things can go wrong without appropriate oversight; for example, a key employee may leave and no one else knows how to complete their work, or automations may start to fail with no plan for long-term maintenance. To avoid scenarios like these, automation needs to be implemented as a program and not a project.

Lets return to our story about Beth to demonstrate how this works in the real world.

The problem: Beths employer is an integrated healthcare company with more than 1,000 employees. Business has been good, but it has been very difficult for them to hire people quickly enough to keep up. As a result, Beth and other employees were asked to work longer hours to support growth.

The solution: Automation was applied to tasks completed by clinical therapists like Beth. As it turns out, therapists spend a lot of time interacting with the EHR system. This slow and tedious process is not work therapists generally enjoy, but it is essential for billing and compliance.

After automation was implemented, therapists now update patient information in a prepared Excel spreadsheet instead of the EHR. This takes a fraction of the time compared to slowly navigating the EHR system. Once the spreadsheet is complete, the therapist simply saves it to a specific folder. From there, a digital assistant takes over, logs information into the EHR system, updates each record, and then moves the file to a work completed folder.

The outcome: Each therapist saves approximately 1.5 hours each day. The company has more than 50 therapists, which means they can add more work to each therapists plate without hiring additional staff, saving the company over $500,000 per year. Beth is also happier. She has fewer late nights and is devoting more time to her passion: helping patients.

The company has also been able to win more new work because it can scale quickly, and turnover is down because employees can do more of the work they love. Thanks to automation, the company has now streamlined more than 100 processes in three years, with a 500%+ ROI.

Burnout is one of the major challenges facing todays workforce. Organizations need to invest thoughtfully to address it. Leveraging process optimization and automation to tackle the painful or broken processes that contribute to burnout is a powerful option that can offer relief today and prepare the business for future growth.

Andrew Woessneris CEO and Founder of R-Path Automation

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KeepTruckin rebrands as Motive as it shifts focus to automated operations – SiliconANGLE News

Posted: at 12:02 am

The fleet management software company KeepTruckin Inc. is reinventing itself as an internet of things-based automation company and rebranding itselfas Motive to better reflect the fact its no longer focused solely on the trucking industry.

The company began life with its smartphone apps for truck drivers and electronic logging devices that track their compliance with government limits on driving time. Those devices connect to the smartphone app in order to create a digital log of a drivers driving hours, which cannot be altered.

However, in more recent years it has expanded into fleet management software, giving the folks at headquarters a way to track fleets of trucks in real time. Its tools rely on artificial intelligence to optimize the best routes for drivers, and can even automate tasks such as fuel tax reporting. It also sells a smart dashcam that comes with AI-based safety features that can identify behavior associated with critical events, helping educate drivers and fleet managers on how these events can be prevented.

The company has won a lot of fans, notably raising $149 million via a Series D round of funding back in 2019.

Motive said today that although its first customers were almost exclusively trucking firms, thats no longer the case. These days it says its fleet management software is used in all manner of industries across the physical economy, including agricultural firms, manufacturing, construction, field services and logistics.

In addition to the rebrand, Motive said its repackaging its technology with the launch of its Automated Operations Platform. The new offering is said to combine IoT hardware with AI-powered applications to automate vehicle management and equipment tracking, driver safety, compliance, maintenance, spend management and more.

Motive explained that the new platform is designed to give businesses across industries real-time visibility into their operations and enable AI-based automation of key workflows. The idea is that by identifying risks, problems and opportunities for customers and automatically taking action, Motives applications can improve the safety, productivity and profitability of physical operations.

Changing our name to Motive better reflects the diversity of customers we serve and problems we solve, said Motive Chief Executive Shoaib Makani.

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Amagi infuses more personalization and automation into its scheduling platform, Amagi PLANNER – MarTech Series

Posted: at 12:02 am

While lightweight scheduling remains the products core feature, advanced cloud automation and AI/ML have introduced new functionalities and greater flexibility into the solution

Amagi, a global leader in cloud-based SaaS technology for broadcast and connected TV, today launched the advanced version of its content planning and scheduling platform Amagi PLANNER. The product, introduced in 2021, makes planning and scheduling of channel programming seamless and cost-effective for digital-first companies. Amagi PLANNER enhancements include flexibility in ad break scheduling, pattern-based or repetitive scheduling, alerts, notifications for overruns, and more.

Marketing Technology News:MarTech Interview with Werner Kunz-Cho, CEO at Fareportal

Automated scheduling and more

Advanced tagging allows OTT platforms and end-users to access titles with ease through a feature-rich search option while unearthing data on audience preferences for personalized content scheduling. Amagi PLANNER also enables its users to build collections short duration titles grouped together with features that can be added on the fly, such as order of assets, automatic shuffling and pinning of assets, and more.

Amagi PLANNER makes ad monetization easier for content owners by facilitating automatic scheduling of fillers and ad breaks. The easy-to-use UI, with its drag and drop functionalities, and its daily and weekly calendars, is a bonus for content owners looking for a truly comprehensive scheduling software.

Amagis solutions have always had a two-pronged approach. We want our customers to derive operational efficiency while delivering an elevated viewing experience to their customers, said KA Srinivasan, Co-founder, Amagi. Amagi PLANNER is the very epitome of this concept, smoothly blending in automation and AI/ML efficiency to deliver a seamless user experience while offering value adds in the form of viewership insights that will benefit the end-user. We hope to see our customers thrive, and their audiences delighted, with our feature-rich solutions.

Amagi provides a complete suite of solutions for content creation, distribution, and monetization. Amagi clients include ABS-CBN, A+E Networks UK, beIN Sports, CuriosityStream, Discovery Networks, Fox Networks, Fremantle, NBCUniversal, Tastemade, Tegna, Vice Media,USAToday, and Warner Media, among others.

Marketing Technology News: Newly Unveiled Qassim Science Center Hosts Its First Event Series, the Robotic and Artificial

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Automation of Datacenters and Growing Market in India – NewsPatrolling

Posted: at 12:02 am

Automation connotes the use or introduction of automatic equipment in a manufacturing or other process or facility, usually relieving human interference. When it comes to datacenter automation, it has the same significance: a process by which routine workflows and processes of a datacenterscheduling, monitoring, maintenance, application delivery, and so onare managed and executed without human administration. Automated datacenters have relieved human resources from manual tasks to more mission-critical tasks and productive jobs.

Other benefits of Automated Datacenters:

Delivers insight into server nodes and configurations

Automates routine procedures like patching, updating, and reporting

Enforces datacenter processes and controls in agreement with standards and policies

AI showing its value in the datacenter

Datacenters have been highly automated environments for some time now. With the help of environmental sensors in racks and servers, organizations can track many critical aspects of their infrastructure. Artificial Intelligence also has played a crucial role in it. For most public cloud providers and hyperscalers, AI & ML has already been a vital part of datacenter deployment and operations. Datacenter cooling and predictive maintenance are some of the most cited use cases for AI in the datacenter. AI is also being deployed in other crucial areas such as power management, workload management and security management. In addition to AI, its subset ML is deployed to automatically understand load patterns and predict when fluctuations occur, as well as for infrastructure operations.

Datacenter Market in India

The Indian datacenter market is expected to grow at a CAGR of 8 % over 2021 to 2026. The rapid adoption of cloud-based business operations has encouraged businesses to acquire data management capacities to handle huge volumes of data that are being generated. India is a strategic market in the digital ecosystem. With the availability of high bandwidth speed, low power tariffs, state-of-the-art infrastructure, and the presence of hyperscalers together will trigger the high growth of the datacenter market in India. Moreover, solution delivery models like as-a-service, pay-per-use and built-to-suit will emerge and acquire greater market share in the coming months of 2022

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Apple chose its own users over tech giants – Pocketnow

Posted: at 12:00 am

Source: Apple

Apple, last year, introduced a new feature in iOS 14.5, which changed the course of how ads are shown in an app. The feature, called App Tracking Transparency, lets users block apps from collecting their usage data. Since an app cannot track the behavior of a user and how they use the app, it becomes difficult for advertisers to target ads.

Ever since Apple rolled out the feature to its users, big tech companies have been saying that App Tracking Transparency is bad for the advertising industry. We saw the effects it had last year, with Snapchat reporting that it lost millions of dollars due to App Tracking Transparency. On the other hand, Facebook reported that it would have to rebuild its ad infrastructure from scratch.

A new report from Lotame has now revealed that App Tracking Transparency could cost big tech companies almost $16 billion in 2022. The report reveals the probable effects of App Tracking Transparency on four major players in this field Snap, Facebook, Twitter, and YouTube.

Lotame says that Facebook will take the biggest hit of all the companies, with the company losing around $12.8 billion in revenue in 2022. That is followed by YouTube, which could lose up to $2.1 billion as per the report. Despite the loss in revenue, Mike Woosley, Chief Operating Officer at Lotame, says that it is difficult to isolate the effect of App Tracking Transparency alone because all of these platforms are "still growing extremely strongly."

"The effects of these changes on these companies are hard to isolate because all four players are still growing extremely strongly, still taking share from the last bastions of traditional media and gaining share in digital media as privacy regulations make it harder and harder for independent publishers and technologies to execute. To add to the complexity, the pandemic has introduced volatile and unpredictable gyrations in the pacing of media spending."

Mike Woosley, Chief Operating Officer, Lotame

All in all, the report points out that App Tracking Transparency has caused havoc in the advertising industry. The big tech companies are draining money daily, and it will only continue to increase. And not only big tech companies but a lot of other organizations who use Facebook, Instagram, YouTube, and other channels to promote their products and services have also seen ad prices shoot up. Due to this, the revenue of several startups and businesses has also gone down. Many organizations have reported that it has now become difficult to target their campaigns and connect with users using ads.

Despite this, we believe that App Tracking Transparency is indeed beneficial for the user. It improves the user experience by making sure that advertisers are not tracking your usage and that data remains private to you. Apple says that an average app has six trackers from other companies whose sole purpose is to collect data and track people and their personal info. App Tracking Transparency disables advertisers from collecting this data.

And even though the feature doesn't lower the number of ads shown, it makes sure that the ads you see are not targeted. Apple's current rules only allow advertisers to target their ads at cohorts or groups of people based on certain characteristics. These groups arent based on unique device IDs as they're now hidden from the trackers. Moreover, Apple does not allow app developers to offer rewards and offer for enabling app tracking.

How to disable app tracking if you haven't already

If you haven't already disabled app tracking on your iPhone, read along and learn how you can disable all apps from tracking in just a few steps.

That's it. You have now blocked all apps on your iPhone from even requesting to track your data. The apps on your iPhone will now not be able to track your usage, and you will begin to see general ads on your device now.

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Intel commits to net-zero carbon emissions by 2040, joining other tech giants in climate promises – KGW.com

Posted: at 12:00 am

Intel is joining other tech giants, such as Microsoft, Amazon, Apple, Facebook and Google, in pledges to reduce or eliminate carbon emissions in the next 20 years.

HILLSBORO, Ore. Intel is pledging to achieve net-zero carbon emissions by 2040, reducing its footprint across the chain of operation.

The tech company has its biggest campus in Hillsboro and is Oregon's largest corporate employer.

CEO Patrick Gelsinger was in Oregon Monday for the Grand opening of Mod3, a new semiconductor factory expansion of Intel's D1X facility.

"Every aspect of human existence is becoming more digital. Everything digital relies on semiconductors," Gelsinger told the crowd. "We need innovation, we need manufacturing."

On Wednesday, Gelsinger was part of an even bigger announcement online.

"We are committing to reach net-zero greenhouse gas emissions across our operations by 2040," he said in a video statement.

Intel acknowledged the challenge of this goal.

"This will not be easy," Gelsinger said.

Intel detailed the chain of its own greenhouse gas footprint, from mining and transportation of raw materials for computer chips, to electricity used in manufacturing, to distribution of products.

Intel is the state's largest corporate employer. The state Department of Environmental Quality (DEQ) noted Intel is Oregon's seventh largest emitter of greenhouse gases, excluding electric utilities.

"The impacts of climate change are an urgent global threat," Gelsinger said in his video statement. "We can do more."

To meet Intel's 2040 net-zero emissions goal, it said it is developing more efficient factories and ways to use greener chemicals in manufacturing. It added it would also hold suppliers to higher environmental standards.

In addition to the carbon metric, Intel is pushing to have net positive water use and 100% renewable energy use globally by 2030.

"The idea that we can be completely moving to renewable energy is something Intel is driving forward," Sen. Jeff Merkley said at Monday's event.

Intel is one of several big technology companies that have made similar climate promises.

Microsoft, Amazon, Apple, Meta (Facebook) and Google have all pledged significant carbon emission reduction or elimination in the next 10-20 years.

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Tech’s immigration headache isn’t going away – Axios

Posted: at 12:00 am

Tech giants are worried their employees will miss out on thousands of potential green cards this year as the U.S. continues to struggle with an immigration backlog.

Why it matters: In a tight labor market, industry leaders say they can't afford to lose talented high-skilled workers frustrated with long delays in granting permanent legal status.

What's happening: There are about 280,000 employment-based green cards available this year, but immigration officials are on track to waste about 100,000 of them, based on processing times in the first quarter, Cato Institute research fellow David Bier told Axios.

Between the lines: The issue disproportionately affects people from India because of the caps on the number of green cards that can be granted per country.

Zoom out: The pandemic contributed to processing delays, as did a sharp increase in the number of employment-based visas available.

What they're saying: When employees are going through this process, the fear, uncertainty, anxiety and doubt created by the backlog in processing is just brutal," Microsoft associate general counsel Jack Chen told Axios.

Immigration officials have processed fewer than half of Google's employee applications since October 2020, Kent Walker, president, global affairs & chief legal officer for Google told Axios.

The other side: U.S. Citizenship and Immigration Services used more of the visas in the first half of this fiscal year than the agency did for the same time period last year.

The intrigue: Wide-ranging legislation meant to boost domestic semiconductor manufacturing could include provisions to help ease high-skilled immigration.

What to watch: The tech sector backs the immigration provision, although it would not fully clear the backlog.

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Tech giants urged to back Ukraine Schools app with laptops and tablets for refugee schoolchildren – Independent.ie

Posted: at 12:00 am

Tech entrepreneur Brendan Morrissey has developed a free, virtual, web-based classroom to assist Ukrainian children who are entering Irish schools.

he Kilkenny-based investor has previously developed a similar app and network for children with dyslexia and ADHD that is used by thousands of users around the world through the eSchools app.

He is now urging major tech firms to come on board to help drive the Ukraine School project, which in recent days began to sign up its first users.

We dont require funding, said Morrissey. Were giving the platforms away for free to students, schools, teachers and parents. What we do require is hardware or corporate sponsors to supply hardware.

If Microsoft, Google, Samsung are reading this, laptops, tablets, smartphones would be very helpful to preload Ukraine School software on, so we can hand them out to students and parents. I hope we can help in our own small way through education.

Ukraine School, which can be accessedvia the free eSchools app,is available in 50 languages so children can learn through Ukrainian and switch it over to English or Irish to connect with the school and classmates.

The students are assigned their own secure class on the network alongside their teachers, who are then able to share project resources with the children and also assign homework or class-based assignments. Children also have access to class discussion and chat features through the app.

"Language seems to be the biggest barrier. Here in Ireland children are entering schools with no English. Ukraine School means a child can work in their own language.

"We then assist by managing their homework, activities, calendar, blogs, projects and class discussions. It allows them to connect with other Ukrainian students to start building their own safe community, said Morrissey.

Its wonderful to see Ukrainian people on the platform and using it daily. he said. Its hard to comprehend whats happened to them in the past few weeks.

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Tech giants launch $925m fund to shrink costs of carbon removal technologies – www.businessgreen.com

Posted: at 12:00 am

A clutch of the world's largest tech firms have teamed up to launch a pioneering multi-billion dollar fund aimed at bringing carbon removal start-ups to scale and reducing the costs of drawing CO2 from the atmosphere using technology.

The Frontier Fund, launched today by financial services company Stripe, Google owner Alphabet, Shopify, McKinsey, and Facebook owner Meta, is aiming to invest $925m over the coming nine years in companies focused on building technological solutions designed to suck carbon from the atmosphere.

The fund's advance market commitment (AMC) mechanism, used in the past to spur the development of vaccines with high up-front development costs, will enable companies to enter into offtake agreements with carbon removal suppliers for future tonnes of high-quality carbon removals, according to the group.

Kate Brandt, chief sustainability officer at Google, said that sending demand signals to the nascent carbon removals market would be critical to bringing down the costs of removal carbon from the air.

"At Alphabet, we know first-hand from our long-standing history of working to advance new climate solutions that signalling early demand can spur innovation and lower the price for everyone," she said. "That's why we are joining this exciting coalition of climate leaders, who jointly see the promise of new carbon removal technologies and the power of sending a clear demand signal to the market."

Under the plans, fledgling carbon removal firms will be invited to pitch for funding to Frontier, which will then evaluate their negative emissions offering, taking a range of factors into consideration. The fund's experts will then negotiate a price per tonne captured with successful companies, and make a commitment to spend millions of dollars for the delivery of those tonnes as offsets, according to the group.

The carbon removals market remains nascent, with direct air capture (DAC) technologies that filter carbon from the atmosphere systems currently limited to a handful of pilot projects around the world that are expensive to operate, such as Swiss firm Climeworks' facility in Iceland.

Other carbon removals techniques include nature-based solutions, such as reforestation, ecosystem restoration, and biochar, as well carbon capture and storage (CCS) technologies that can be installed at industrial, gas, and bioenergy plants.

Frontier said it was likely to pay higher initial prices per tonne to technologies that meet particular criteria around cost, physical footprint, capacity, permanence and commitment to environmental justice.

Last week, the world's leading climate scientists making up the UN's Intergovernmental Panel on Climate Change (IPCC) concluded that scaling carbon removal technologies was now "unavoidable" in order to cap global temperature rise at safe levels, with the technologies required to compensate for emissions produced in sectors most resistant to decarbonisation, such as aviation, shipping and chemicals. Advocates of CDR technologies have long argued that policy frameworks need to be introduced now in order to scale the market in time to mitigate for any overshoot in global carbon budgets over the coming decades.

However, carbon removal technologies remain contentious within some environmental circles, amid concern that national and corporate decarbonisation approaches that rely on unproven, costly and unregulated negative emissions technologies risk hindering efforts to reduce absolute emissions in the first place, by giving polluters license to continue burning fossil fuels. There are also fears that - if poorly regulated and policed - nature-based solutions efforts such as tree-planting can have a detrimental impact on biodiversity, food and water security, as well as local or Indigenous livelihoods.

But Dickon Pinner, senior partner and co-leader of McKinsey Sustainability, said that carbon removal technology had "an essential role to play" in the drive to reaching net zero missions.

"Our research shows that the amount of carbon removal needed by 2025 to achieve the IPCC's 1.5C pathway will be missed by 80 per cent, based on the current pipeline of projects," he said. "Frontier will play a catalytic role in enabling the supply of high-quality carbon removal."

The fund, a public-benefit corporation wholly-owned by Stripe, is also set to be funded by the thousands of businesses that use the Stripe Climate platform, a tool which allows businesses to direct a fraction of their revenue in carbon removal.

"With Frontier, we want to send a loud demand signal to entrepreneurs, researchers, and investors that there is a market for permanent carbon removal: build and we will buy," said head of climate at Stripe, Nan Ransohoff.

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Tech watchdog’s wings clipped in wake of Silicon Valley pressure – The Telegraph

Posted: at 12:00 am

The new tech watchdog will have its powers to block takeovers by Silicon Valley giants curbed after ministers bowed to pressure from the likes of Google and Facebook.

Ministers are drawing up plans to soften a clampdown on tech acquisitions under the Digital Markets Unit after concerns it would stifle investment in UK startups, according to Whitehall sources.

The unit within the Competition and Markets Authority was set up to rein in Silicon Valley giants, including powers to more easily intervene in takeovers by large tech firms with strategic market status.

However, experts warned the startup scene would be badly damaged by the proposals that would all but ban big tech firms from making deals by judging them under a new stricter standard.

Whitehall sources said the powers to block takeovers will be reined in significantly in a major victory for Silicon Valley and startups.

The new mergers control regime that was being proposed is not going to be taken forward, said one source. It is the one thing that needed amending and was preventing something that otherwise is really great and really impactful.

The Digital Markets Unit had sparked opposition from both early-stage startups and Big Tech, including Google and Facebook. It had been hoped legislation to equip the unit with the new powers would be introduced this year following consultations.

Startups have warned the original proposals threatened to damage investment as it could block a lucrative exit route out of stakes in innovative startups.

Sam Dumitriu, research director at the Entrepreneurs Network, said: Startup formation and venture capital investment is extremely sensitive to the availability of exits. If the possibility of exiting via Big Tech acquisition was removed, it'd give founders fewer options and make starting a tech business riskier.

He warned that the proposals would mean fewer high-growth tech businesses starting in the UK and a tougher investment environment for those who remain".

A poll by startups industry group Coadec found that 90pc of investors think the ability to be acquired is very important to the success of the tech startup ecosystem. Half warned that curbs restricting exits from startups would significantly reduce investment.

Coadec estimates that the Digital Markets Unit plans could cause a 2.2bn drop in venture capital as countries with more liberal takeover rules enjoy stronger investment.

It said in a report last year that lowering the bar for intervention in tech takeovers threatens the foundations of the tech ecosystem.

This lower bar demonstrates the mission creep Parliament should be fearful of, as it effectively hands powers to the Competition and Markets Authority to block any acquisition that can be deemed as having a realistic prospect of harming competition.

On unveiling the new Digital Markets Unit powers last year, the Government said it would ensure British firms have a level playing field with the tech giants, and that the public gets the best services at fair prices.

It said the reforms will drive greater dynamism in our tech sector, empower consumers and drive growth across the economy.

A Department for Digital, Culture, Media and Sport spokesman said: "Our pro-competition regime will change the conduct of the most powerful tech firms and protect the businesses and consumers who rely on them right across the economy. This is about supporting competition and innovation, not stifling it."

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