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Monthly Archives: June 2017
How To Retain Customers In Times of Automation – Customer Think
Posted: June 10, 2017 at 7:04 pm
Customers by nature, are human beings. They want to be treated in a personal way. Customer service is hyper-personal. Period. But, in times that we live today, automation is happening everywhere. Businesses are rapidly replacing customer service executives with chatbots and automation tools that spew out canned responses. Customer service is gradually becoming artificial, something far away from the personal touch that customer service requires. Lets face it. Automation has taken away the charm of customer service. Customers all over the world feel like they are just another number in a brands database. That personal attention which made customers feel special is a thing of the past. And soon, it will vanish too. In the short-term, automation is great to achieve cost efficiency. But, businesses also need to ensure that their customers do not feel missed out for attention due to automation. How exactly does a business do that? We explain in simple terms, some tactics for businesses to retain and engage their customers better in times of automation.
You read that right. Today customers are able to find infinite product suggestions under the sun through online stores. There are also star ratings and reviews that rank the best sellers. But, not all best-sellers match individual requirements. There are also other constraints like budget, choice of color, delivery and so on. Product suggestions programs cannot help a customer pick a product that is best suited to their personal preferences. It is here that a business can tear down the virtual wall that digitalization has created and forge a personal relationship through true and honest advising. Marketing tactics like content marketing, video marketing, influencer marketing all fall under this category of educating a customer before turning them into lifelong buyers. Since they all happen online, it is easy to stay connected with customers even if they are located far away from the business.
We forge friendships and relationships with people whom we trust. Even in a business trust is the key factor that convinces a customer to part with his/her hard-earned money. The fact that security concerns rank among the top reasons why customers abandon their shopping carts is evidence enough. A brand that is trusted by customers is sure to beat the competition and soar to leaderboards. Take for instance, Amazon the global eCommerce brand. The brand is able to amass such massive volumes of sales effortlessly only because of the trust that the brand has earned through customer-centric service. But, in an automated world building trust in a business relationship can be challenging. It is here that modern tools for marketing like email marketing, personalized offers, dedicated virtual assistants come into play. They can make the customer feel the same way they would feel if they were to transact with an offline business.
More than half of the world is connected through social networks. For more than one-third of millennials, social media remains the prime way to communicate with businesses. A business which is not on social media is very well missing out to attend to its customers. This statistic compilation from Digital Resonance sums the importance of social media in customer service: Keeping apart the social medias ability to market on a large scale, it also doubles up as a platform where customers and businesses can come together and resolve common problems that arise in the due course of customer service.
One customer well taken care of could be more than $10,000 worth of advertising. ~ Jim Rohn.
Source Nothing could ever be true than this. Your happiest customers are your brand advocates. To take care of them you need trained staff who can defuse a possible damaging situation into a resolution. To begin with, recruited staff can be enrolled for any customer service course that will expose them to the right way of treating angry and frustrated customers. Moreover, it will also improve brand image, since customer service is nothing but the front face of business post sales.
Like I said before, automation can take away the personal touch in customer service. Automated emails, chat support replies, IVR messages can make a customer feel unwanted. However, it is not possible to do everything manual either, like sending welcome emails when a new customer signs up or when they subscribe to a newsletter. The trick to striking a balance between automation and personalization. Like the automated mail can be written in a personal tone with clear mentioning of the customer name and preferences. They can also be signed off by the manager or the CEO which will make the customer feel more valuable. Here is how Buffer, the social media sharing tool makes sure its customers are taken care of 24/7.
Source
Customer service is an attitude, not a department. This famous quote proves the need for personalization in customer service even when processes are getting automated. We have explained so far how to improve customer service without losing the personal touch. Use automation whenever necessary, but make sure you do not miss out on the personal effect that heartfelt customer service can have.
MeghaParikh
Megha Parikh is a digital marketing expert and has been journeying through the world of digital marketing for more than 7 years. She especially enjoys learning about social media marketing and conversion rate optimization while exploring her social and interpersonal skills.
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How To Retain Customers In Times of Automation - Customer Think
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A techno-optimist take on automation and jobs AEI | Pethokoukis … – American Enterprise Institute
Posted: at 7:04 pm
Reason writer Ronald Bailey outlines a strong case that fears about technological unemployment are overblown. For instance: He adds needed context to the recent finding by MIT economist Daron Acemoglu and Boston University economist Pascual Restrepo that each additional industrial robot in the United Statesresults in 5.6 American workers losing their jobs.
But even taking the high-end estimate, job loss due to robots was has been just 670,000 since 1990 while last year some 62.5 million Americans were hired in new jobs, while 60.1 million either quit or were laid off from old ones, according the Bureau of Labor Statistics. I would add that total nonfarm employment over that span has increased by nearly 40 million.
A passenger stands in front of a row of Cathay Pacific Airways self check-in machines in Hong Kong Airport March 10, 2010. REUTERS/Tyrone Siu.
And Bailey on the basic economics that shock stories often miss:
When businesses automate to boost productivity, they can cut their prices, thus increasing the demand for their products, which in turn requires more workers. Furthermore, the lower prices allow consumers to take the money they save and spend it on other goods or services, and this increased demand creates more jobs in those other industries. New products and services create new markets and new demands, and the result is more new jobs.
Pessimists also fail to appreciate our inability to imagine what future jobs look like, a failing that stems from our inability to imagine future technology and its uses. Bailey cites research from economist Michael Mandel that in the decade since the advent of the smartphone, the app economy now supports nearly two million jobs.
Let me end with this bit from Bailey that quotes economist David Autor:
Imagine a time-traveling economist from our day meeting with Thomas Edison, Henry Ford, and John D. Rockefeller at the turn of the 20th century. She informs these titans that in 2017, only 14 percent of American workers will be employed in agriculture, mining, construction, and manufacturing, down from around 70 percent in 1900. Then the economist asks the trio, What do you think the other 56 percent of workers are going to do?
They wouldnt know the answer. And as we look ahead now to the end of the 21st century, we cant predict what jobs workers will be doing then either. But thats no reason to assume those jobs wont exist.
I cant tell you what people are going to do for work 100 years from now, Autor said last year, but the future doesnt hinge on my imagination.
(For more on the issues surrounding automation, a relatively recentpiece from the Richmond Fedis worth reading. Itlooks at things through the lens of how driverless vehicles might affect truck drivers.)
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A techno-optimist take on automation and jobs AEI | Pethokoukis ... - American Enterprise Institute
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Toshiba Carrier VRF Now i-Vu Compatible – Contracting Business
Posted: at 7:04 pm
Carrier sources reported today that Toshiba Carrier Variable Refrigerant Flow (VRF) heating and cooling products can now connect seamlessly to the i-Vu building automation system, allowing building operators to manage their heating, venting, and air-conditioning (HVAC) systems around the clock, from anywhere. Carrier, a world leader in high-technology heating, air-conditioning and refrigeration solutions, is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp. (NYSE: UTX).
The new i-Vu ready Toshiba Carrier VRF interface enables seamless communication between the i-Vu building automation system and the VRF equipment in the building. The functionality can be ordered as part of the Carrier VRF equipment offering, providing Carrier customers with a turnkey solution that enables building automation, in addition to the numerous benefits of the VRF system. Toshiba Carriers VRF equipment provides climate control with flexibility, zoning options and energy efficiency.
The Toshiba Carrier interface allows building operators to monitor or control a multi-zone VRF system from anywhere using the i-Vu building automation platform - through a wall-mounted touchscreen interface in the building or from any web-enabled device. Using this system, building operators can proactively manage occupant comfort levels inside the facility. Additionally, standard building automation features such as graphics, trends, reports, schedules, and alarms are enabled for VRF equipment, allowing operators to optimize energy usage, maximize equipment performance, assess and address building trends and resolve problems faster.
Carrier and our Toshiba partners are working tirelessly to improve our products and services to provide our customers with enhanced control, said Meredith Emmerich, managing director, Carrier, Ductless & VRF. This latest compatibility with the i-Vu building automation system marks another important milestone in our ability to deliver VRF systems that meet and exceed our customers expectations.
We are excited to add more Carrier equipment to the i-Vu-ready lineup, said Mark Jones, business manager, Carrier Controls. With our seamless VRF/i-Vu solution, technicians can expect a dramatic decrease in commissioning time (from days to minutes) while allowing building operators to benefit from all that the i-Vu system has to offer.
For more information on Carrier VRF products or to find a Carrier expert in your area, please visit http://www.carriervrf.com.
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Toshiba Carrier VRF Now i-Vu Compatible - Contracting Business
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Taxi drivers are hit by ’21st century slavery’ in Uber row over fares – expressandstar.com
Posted: at 7:03 pm
The Wolverhampton Private Hire Drivers Association (WPHDA), which also represents drivers from Walsall, Sandwell and Dudley, claim they have had to drastically drop prices to hold on to customers in the face of increasing competition from rival firms.
Fares between Wolverhampton to Birmingham had fallen by a quarter - from 25 to around 17- 18 following the arrival of taxi-hailing firms such as Uber on the scene, they claim.
Ebrahim Suleman, WPHDA chairman, said drivers were effectively earning 3.50 an hour after taking out expenses. "I may as well pack up and work in a factory, or Sainsbury's - at least then I will get the minimum wage.
"This is 21st century slavery. We have bills to pay and families to look after like everyone else."
He warned that Black Country private hire drivers would liaise with colleagues in Manchester and London to 'put the pressure on' politicians at both local and national level.
At a meeting last week they urged Wolverhampton's three Labour MPs Emma Reynolds, Pat McFadden and Eleanor Smith to lobby Parliament on their behalf.
Many members and elders of the local Muslim community also attended the meeting to given their support. One said Uber was 'killing the taxi industry all over the country.'
The move was the latest action by WPHDA which in October brought the city to a near standstill with a 'go slow' by around 200 drivers, causing delays for motorists in evening rush-hour traffic.
They were highlighting what the association sees as lenient tests for new taxi drivers and too many licences being given out by the Wolverhampton Council, which has taken advantage of new government deregulation allowing drivers to shop around for their licences.
The council is planning to reduce the cost of a taxi licence by between 1215 per cent. Councillor Bolshaw, licensing chairman, has said the authority simply acted quicker than its neighbours to ditch red tape that was holding up the service.
The WPHDA also launched a petition, signed by 800 people, to reintroduce harder tests which they said was in the interests of public safety, to raise standards and raise the profile of the trade.
The association, which also has members in the wider West Midlands, in Solihull and Coventry, is campaigning on a number of fronts, including cross-border hiring and holiday and sickness pay rights.
Last Tuesday thousands of Spanish taxis went on strike in Madrid and Barcelona to protest against ride-hailing companies such as US company Uber and Spanish-owned Cabify.
Uber does not employ drivers or own vehicles, instead relying on private contractors with their own cars, allowing them to run their own businesses. Critics say this allows it to dodge costly regulations such as stringent licensing requirements for taxi drivers, who undergo hundreds of hours of training.
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Taxi drivers are hit by '21st century slavery' in Uber row over fares - expressandstar.com
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It’s True: Black Women Are Working Harder And Getting Less In Return – Essence.com
Posted: at 7:03 pm
There's new evidence to back up what we always knew to be true.
A new report, entitled The Status of Black Women in America, confirms what your mama has been telling you all these years: as a Black woman you will have to be twice as good to get half of what they have.
The report, which was conducted by the nonprofit Institute for Womens Policy Research and funded by the National Domestic Workers Alliance, found that more than sixty percent of Black women are in the workforce, making them one of the two racial/ethnic groups of women with the highest labor force participation rate, but their earnings lag behind most womens and mens earnings in the U.S.
RELATED: 5 Things Black Women In Human Resources Want You to Know About Winning At Work
To get its findings, the report analyzed data by gender, race and ethnicity for all 50 states and the District of Columbia across six topical areas: political participation, employment and earnings, work and family, poverty and opportunity, health and well-being, and violence and safety. But it did not just find the problems, it included policy recommendations for each category.
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In the reports foreword, Alicia Garza, co-founder of the Black Lives Matter movement, writes, Though slavery was legally abolished in the United States in 1865, the conditions that existed under slavery continue to persist today. Black women continue to be at a severe disadvantage in many aspects of our democracy and our economy.
Whether one examines Black womens access to health care, Black womens earnings, or Black womens access to much needed social supports like childcare and eldercare, Black women are getting the short end of the stick--despite having contributed so much to the building of this nation. The result is a racialized economy where Black women are losing ground.
RELATED: Confronting Racial Bias At Work: What It Looks Like And How To Handle It
More Black women participate in the workforce than women of other races and the rate of Black women with a college degree has increased by nearly24 percent since the early 2000.Yet, we are among the most likely to live in poverty.
The only other group poorer than us is indigenous women.
Part of the reason for this poverty cycle is that despite all the advancement we have made, Black women still remain in the worst-paying sectors of the economy care taking and service jobs. Even college-educated Black women earn less than White women who went to college, with the median income for Black women in that category being $50,000 a year to a White womans $56,000.
More than 80 percent of Black mothers are breadwinners.
To bridge the wage gap and reduce poverty, the report recommends raising the minimum wage.
The researchers also said Black women had a higher voter turnout than all other groups of men and women during the last two presidential elections, but remain underrepresented at every level of federal and state political office. We hold only 3.4 percent of U.S. Congress seats, 3.5 percent seats in state legislature and only have Senator Kamala Harris representing us in the Senate.
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It's True: Black Women Are Working Harder And Getting Less In Return - Essence.com
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Theresa May’s premiership in peril as loose alliance agreed with DUP – The Guardian
Posted: at 7:03 pm
Theresa May pictured with her new chief of staff, Gavin Barwell, in summer 2016. Photograph: Neil Hall/PA
An increasingly desperate Theresa May has been forced to agree a loose alliance with the Democratic Unionists to prop up her government after angry Tory MPs warned they would object to a formal coalition with the party.
Downing Street said that a confidence and supply arrangement had been reached with the DUP and would be put to the cabinet on Monday, as May attempts to rescue her premiership.
The move came late on Saturday after Tory MPs had begun warning party whips they would oppose any formal deal, because of the DUPs position on gay rights, abortion and climate change. The looser deal on offer would see the Northern Irish partys 10 MPs support her in key votes, but not enter a closer pact with the Tories.
The decision to rule out a formal pact, which could make it harder for May to govern, comes after her trusted joint chiefs of staff, Nick Timothy and Fiona Hill, resigned following her shock failure to secure a majority in Thursdays general election.
May had been under pressure from ministers to sack the pair or face an immediate leadership challenge. Gavin Barwell, who lost his Croydon Central seat, has taken up the role of chief of staff.
May is under huge strain to keep the job she won less than a year ago. As the poor election result emerged, senior Tories are understood to have contacted Boris Johnson to sound him out about launching another leadership bid should May be unable to continue.
Friends of the foreign secretary dismissed any suggestion that he would try to force May out, stating that he was backing her decision to stay in post. It is nonsense to suggest he is manoeuvering, they said.
A No 10 spokesman said: We can confirm that the Democratic Unionist Party have agreed to the principles of an outline agreement to support the Conservative government on a confidence and supply basis when parliament returns next week.
We welcome this commitment, which can provide the stability and certainty the whole country requires as we embark on Brexit and beyond.
The Observer has learned that the DUP was planning to dodge a row when negotiations began by avoiding the inclusion of any controversial social policies, such as opposition to gay marriage or abortion, in its so-called shopping list of demands to the Tories. Party sources said it would be seeking commitments from May that there would be no Irish unity referendum and no hard border imposed on the island of Ireland. However, some Tories remained concerned that a pact would damage a brand they have spent years trying to detoxify.
More and more colleagues are becoming distinctly uneasy about the idea of a formal pact with the DUP, said one senior Conservative. It is up to the DUP if they want to support a Conservative government and vote for various measures that we put through, but there is a feeling that we are damaged if we are seen to be entering into a formal agreement with a party whose views on a number of things we just dont share.
Why should we damage what we painstakingly built up through David Camerons work on personal issues, and indeed what the prime ministers own instincts are, with any form of formal linkage with people who plainly have some views that the vast majority of Conservative MPs would not share?
Nicky Morgan, an education secretary under Cameron, said: As a former minister for women and equalities, any notion that the price for a deal with the DUP is to water down our equalities policies is a non-starter.
An online petition calling for May to resign rather than form a coalition with the DUP had attracted more than 600,000 signatures on Saturday night.
The DUP, which won 10 seats and holds the balance of power, is opposed to abortion and same-sex marriage. It has also appointed climate change sceptics to senior party posts. The former Tory cabinet minister Owen Paterson sparked alarm by suggesting his party may have to enter into a debate on further reduction of abortion times as medical science advances. But it is understood the DUP will argue that controversial issues like gay marriage and abortion can be dealt with only in a Northern Ireland context by the Stormont assembly.
Ruth Davidson, the Scottish Tory leader, expressed concern at the weekend over the impact of a DUP deal on gay rights and other issues.
But one DUP source said: Someone is stirring the pot with Ruth, who we regard as a hero of the union.
The DUP has been at the forefront of opposition in Stormont to legalising gay marriage and reforming the near-total ban on abortion in the region. Seeking a soft border would raise the question of whether or not the DUP backs the UK staying in the EUs customs union.
The party will also insist that there are no checks at English, Scottish or Welsh ports and airports on any citizens travelling from Northern Ireland after Brexit.
DUP sources said the list of demands would be similar to its 2015 Northern Ireland plan, when the party laid out its price for supporting either a minority Tory or Labour administration. That included demands for more Treasury cash for Northern Irelands schools and hospitals. Also among the DUPs shopping list will be at least a 50% cut or the total abolition of air passenger duty in Northern Ireland.
Discussions between the DUP and the Conservatives will run parallel with negotiations this week involving all the main parties in Northern Ireland. The latter talks are aimed at restoring the power-sharing devolved government in Belfast. Writing in Sundays Observer, Jonathan Powell, Tony Blairs secret negotiator with the IRA leadership after the 1998 Good Friday agreement, said a Conservative-DUP deal would have dire consequences for the talks on Monday.
If Mrs May depends on the DUP Ian Paisleys party, not the old Official Unionists who used to work with the Tories to form a government it will be impossible for it to be even-handed, Powell said.
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Theresa May's premiership in peril as loose alliance agreed with DUP - The Guardian
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Sauberan foursome wins YMS tourney – Lockport Union-Sun & Journal
Posted: at 7:02 pm
Four representatives of Sauberan & Company, Brad Priebe, Corey Gallahan, Dave Milliman and Joe Boulanger, emerged as the champions of Youth Mentoring Services' 25th annual charity golf tournament at Brookfield Country Club, Clarence.
Twenty-six golf foursome groups competed in the fundraising tourney on May 22. To mark its 25th year, YMS put together a display of photos, articles and other mementoes from past tournaments.
Dr. James Shaw of Lockport Dental Group and Brian Costello of Diversified Manufacturing hosted the tourney. Proceeds support YMS, whose mission is to make a positive difference in the lives of children, primarily by pairing them with caring adult mentors. YMS also offers programs for at-risk youths, such as summer "camperships."
The agency's summer program for youths aged 7 to 11 years will be ongoing from June 26 through Aug. 4. The theme, "Nature Navigators," will have participants learning about ecosystems and taking part in interactive workshops on personal empowerment, conflict resolution, perspective taking and more. To register a child, visit the YMS office at 86 Park Ave. (across from the Niagara County Courthouse) or call 434-1855.
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Sauberan foursome wins YMS tourney - Lockport Union-Sun & Journal
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Freedom Caucus chairman: ‘Time is of the essence’ on tax reform – The Hill
Posted: at 7:02 pm
House Freedom Caucus Chairman Mark Meadows (R-N.C.) said Friday that Congress should have a "real proposal" on tax reform that lawmakers can start debating by the end of July.
We believe that time is of the essence, Meadows said at an event at The Heritage Foundation.
The conservative Freedom Caucus took a formal positionearlier this week, calling on the House to work through the August recess to advance GOP priorities such as tax reform.
Meadows said that Congress should cancel recess if there's no detailed tax proposal before August "to make sure that we put the priorities of the American people first on the legislative agenda."
Meadows said that he supports lowering the corporate tax rate as well as the tax rate for businesses whose income is taxed through the individual code. He also wants to allow businesses to have the option of repatriating their foreign earnings at an 8 percent rate over the course of 20 months.
Meadows praised House Ways and Means Committee Chairman Kevin BradyKevin BradyConservatives push to drop border tax from tax reform Freedom Caucus chairman: 'Time is of the essence' on tax reform Overnight Healthcare: Conservatives push back on Senate changes to health bill MORE (R-Texas) and the White House for releasing tax reform plans.
But the Freedom Caucus chairman suggested that Congress move on from one part of Brady's plan the border-adjustment proposal to tax imports and exempt exports since it has faced a lot of pushback from lawmakers. Meadows said that Congress should acknowledge that "the political facts are there is not consensus to have a support for the border-adjustment tax.
The Freedom Caucus hasn't taken a formal position on the border-adjustment tax, and its membership is divided on it. Rep. Jim Jordan (R-Ohio) blasted the provision during the event, while Rep. Warren Davidson (R-Ohio) said that he could back legislation that includes the tax.
Brady continued to defend the border-adjustment tax this week, saying it helps to encourage companies to bring jobs back into the United States. He also said that those with concerns about it should "bring us their solutions on how we stop jobs from leaving and more importantly bring them back.
Congressional GOP leaders have said they want tax reform to be revenue neutral.
Jordan said he disagreed.
"Revenue neutral's a fancy way of saying the tax burden stays the same," he said.
Congressional Republicans want to pass tax reform legislation through the Senate with the reconciliation process, which would bypass a potential filibuster and avert the need to court Democratic votes. To do that, Congress first needs to pass a budget for fiscal 2018.
Jordan said that "right now, a budget cannot pass in the House of Representatives." The Freedom Caucus is discussing accepting a higher budget number if welfare reforms are included in a tax bill, he said.
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Families ripped apart, freedom of expression under attack amid political dispute in Gulf – Amnesty International
Posted: at 7:02 pm
Saudi Arabia, Bahrain and the United Arab Emirates (UAE) are toying with the lives of thousands of Gulf residents as part of their dispute with Qatar, splitting up families and destroying peoples livelihoods and education, Amnesty International said today.
The organizations researchers have interviewed dozens of people whose human rights have been affected by a series of sweeping measures imposed in an arbitrary manner by the three Gulf countries in their dispute with Qatar.
For potentially thousands of people across the Gulf, the effect of the steps imposed in the wake of this political dispute is suffering, heartbreak and fear, said James Lynch, Deputy Director of Amnesty Internationals Global Issues Programme, who was in Doha last week.
These drastic measures are already having a brutal effect, splitting children from parents and husbands from wives. People from across the region not only from Qatar, but also from the states implementing these measures risk losing jobs and having their education disrupted. All the states involved in this dispute must ensure their actions do not lead to human rights violations.
All the states involved in this dispute must ensure their actions do not lead to human rights violations
While Amnesty International takes no view on the political dispute itself, which also involves other countries including Egypt, Jordan and Yemen, the organization is seriously concerned about the impact of some of these steps on the rights to family life and education.
In a fresh blow to freedom of expression in the Gulf, people in Bahrain, Saudi Arabia and UAE have also been threatened with harsh punishment if they dare to criticize these measures.
On 5 June all three states ordered Qatari nationals to leave their territories within 14 days, and announced that all of their nationals had to return from Qatar, threatening penalties for anyone who did not return within this timeframe. According to Qatars National Human Rights Committee, more than 11,000 nationals of Bahrain, Saudi Arabia and UAE live in Qatar. Many Qataris also live in Bahrain, Saudi Arabia and UAE. All are potentially affected by these measures.
People with relations from other Gulf states are particularly at risk. Amnesty International has documented several cases of people cut off from parents, children and spouses as a result.
One Qatari man, who has lived in the UAE with his family for more than 10 years, was refused entry and sent back to Qatar as he tried to return home to Dubai from Doha, just after the measures were announced on 5 June. His wife is an Emirati national and is therefore forbidden from travelling to Qatar, while his children are Qatari nationals and so are required to leave UAE. He is now separated from his family and does not know when he will next see them.
He described to Amnesty International how his wife had pleaded with the duty officer to see her husband one last time. The officer said, no way just go back, he said.
He told Amnesty International that he fears his employers in the UAE will dismiss him from his job since he cannot return and because of his nationality.
A Saudi Arabian man, who lives in Doha with his Qatari wife, told Amnesty International that he is unable to visit his mother, who is seriously ill in hospital in Saudi Arabia, because if he did he would not be able to return to Qatar to be with his wife and children:
I go home, I cant see my wife. I stay here, I cant see my mum.
I go home, I cant see my wife. I stay here, I cant see my mum
A newly-wed Qatari woman told researchers she had been in the process of moving to Bahrain to live with her husband, a Bahraini national, when the measures took force.
I was so happy to marry last year Before the ban, while I was looking for a job in Bahrain I would go there every weekend, to see my husband, my family, my house. When they did this, how could they not think of the people?
Amnesty International also interviewed several Qatari students concerned they could not continue their education in the UAE and Bahrain. One student said all her classes in the UAE for the rest of the year had been cancelled with immediate effect.
A states power to regulate and restrict immigration is constrained by international human rights law, and differences in treatment between different categories of non-citizens can only be justified if they are necessary to achieve a legitimate objective. Arbitrarily splitting up families as part of immigration policies violates the right to family life.
Ban on expressing sympathy Residents in Saudi Arabia, UAE or Bahrain have been warned they could face harsh penalties if they make comments in support of Qatar.
Citing existing, flawed legal provisions, the UAEs general prosecutor has announced that people who express sympathy for Qatar could face up to 15 years in jail; while state-controlled Saudi Arabian media stated that such expression could be considered a cybercrime offence. The Bahraini Ministry of Interior has also threatened anyone who shows sympathy or favouritism to the Qatari authorities either on or off line, with up to five years in prison and a fine under the Penal Code.
These statements from governments with a record of repressing peaceful expression are a flagrant attempt to silence criticism of these arbitrary policies. Prosecuting anyone on this basis would be a clear violation of the right to freedom of expression. No one should be punished for peacefully expressing their views or criticizing a government decision, said James Lynch.
Concerns over migrant workers in Saudi Arabia
There are also concerns that migrant workers employed by Qatari nationals to look after their properties in Saudi Arabia may find themselves stranded, unable to return to Qatar where they have residence permits and becoming undocumented in the process, at risk of exploitation or arrest and deportation. Amnesty International has spoken to workers in this situation, who have little information about what might happen to them.
Saudi Arabia and other Gulf states must protect any workers employed by Qatari nationals, including by facilitating the safe return of those who wish to return to their home countries or assisting those who wish to return to Qatar.
Political disputes between states must be handled in a manner that respects human rights. There can be no justification for tearing families apart, suppressing peaceful expression, and leaving migrant workers abandoned and at risk. Arbitrary measures should be suspended immediately, said James Lynch.
Background
Under the nationality laws in the countries involved, women are not able to pass on nationality to their children and as such children inherit their fathers nationality. This in itself is a violation of the rights to non-discrimination and equality. Holding dual nationalities is generally not permitted.
Amnesty International interviewed 35 people nationals of Bahrain, Bangladesh, Qatar, Saudi Arabia and UAE affected by these measures. Researchers met the majority of these people in Qatar. Others, based in Bahrain and Saudi Arabia, were interviewed remotely.
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Trump Brings Out The Bible For Faith And Freedom – The National Memo (blog)
Posted: at 7:02 pm
Reprinted with permission from Alternet.
As Washington sat transfixed before the image of former FBI Director James Comey spilling some beans on the president of the United States, Donald J. Trump went to work. An expert in creating crises, Trump is not the kind to let his handiwork go to waste.
At a conference of mostly evangelical Christians convened in Washington, DC, by Republican political operative Ralph Reed,Trump reminded attendeesof the Faith and Freedom Coalitions annual Road to Majority conference of their agenda and his. If he made any reference to the drama unfolding before the Senate Intelligence Committee, it was this: As you know, were under siege; you understand that, the president said. But we will come out bigger, better and stronger than ever you watch.
Expressing his appreciation to members of the Faith and Freedom Coalition for their work on his behalf during the 2016 presidential race, Trump cited some 22 million pieces of mail sent, 16 million videos shared, 10 million phone calls made and 1.2 million doors knocked on in the key battleground states. He quoted the Book of Isaiah from the teleprompter.
He went on to recount what he had already delivered for his religious supporters: a drastic reduction in illegal crossings on the southern border; the appointment of Neil Gorsuch, a foe of abortion rights, to the Supreme Court; an executive action on religious freedom, a withdrawal of aid to overseas humanitarian groups that dare to speak of abortion, and withdrawal from the Paris climate accord. That last one elicited a raucous and sustained cheer from the assembled, seeing as how its very name combines two mutually repugnant ideas: the fact of climate change and a city in which people speak French.
Without naming it as such, Trump noted theleaked draft of a rule revision, dated May 27, under consideration at the Department of Health and Human Services that would appear to definitively permit religious orders that run hospitals and social service agencies to flout the current mandate that employer-provided health insurance include coverage for prescription contraceptives. The Little Sisters of the Poor, Trump said, referring to a Catholic religious order that brought a lawsuit against the Obama administration that challenged the mandate, had just won big with his executive actions on behalf of religious freedom. The president pointed at two nuns in the audience. Stand up, he instructed them. You dont mess with the Little Sisters, he quipped. Never mind that the nuns obediently standing were from an entirely different order (the Dominican Sisters of Mary, Mother of the Eucharist); they were old women in habits. They would do. The optics worked.
He went on at length to describe his instruction to the IRS to refrain from investigating houses of worship for political activity that would threaten their non-profit status as an unleashing of free speech from the pulpits of the nation.
The audience then received an accounting of the agenda yet to be undertakenthe part that requires legislation by Congress. Trump came to Road to Majority to set its army of socially conservative, mostly white churchgoers to work on Capitol Hill, lobbying senators and members of the House, as many groups do during national conference. But few get their marching orders directly from the president, even if not said in so many words.
First on the presidents list was the health care bill that is currently stalled in the Senate.
Restoring freedom and opportunity also means repealing and replacing the disasterknown as He put his hand to is ear.
Obamacare! the crowd shouted.
That was easy, Trump replied. SomethingI hope greatis going to come out through [Majority Leader] Mitch McConnell in the Senate.
The next big item was tax reformthe biggest tax cut ever, he said. But sadly, Trump added, they would have to pass each of these measures without a single Democratic vote, because Democrats are obstructionists who are bad, right now, for the country.
The entrenched interests and failed bitter voices in Washington will do everything in their power to try and stop us from this righteous causeto try to stop all of you, Trump said. They will lie, they will obstruct, they will spread their hatred and their prejudice, but we will not back down from doing what is right. Because, as the Bible tells us, we know that the truth will prevail, that Gods glorious wisdom will shine through, and that the good and decent people of this country will get the change they voted for, and that they so richly deserve.
He patted himself on the back for deporting people he deemed gang members and drug dealers, and characterized his summit with Saudi leaders as a blow against global terrorism.
He made a call for unity, noting that whether we are black, brown or white, we all bleed the same red blood.
In America, he said, we dont worship government; we worship God.
The speech, delivered at the conference luncheon, was well-received. Afterward, attendees boarded busses headed for the Capitolthe Senates Dirksen Office Building, to be exact. There they would be treated to a town hall-style meeting with House Speaker Paul Ryan, House Majority Leader Kevin McCarthy and other Republican lawmakers. The meeting was closed to the press.
Once it concluded, members of the group would lobby the senators from their respective states.
Milling outside the hearing room where the town hall would take place, Rebecca Clutter, a woman who looked to be in her 50s or 60s, offered her assessment of the presidents speech. [I]t was amazing and awesome and it hit all the points, said Clutter, who had traveled to Washington from Ohio, where she had knocked on doors during the campaign under the aegis of Women for Trump.
Casey Matta, a student at Liberty University in Lynchburg, Virginia, also loved the presidents speech, naming as his favorite points Trumps anti-abortion rhetoric and something about the Paris [climate accord].
Asked how the US withdrawal from the climate accord agreement fit in with the religious purpose of the Faith and Freedom Coalition event, Matta thought a minute. Well, I think its like a Republican religious convention so when he brings that kind of stuff for conservatives I agree with that.
What did he make of the probe of Russian meddling in the US election, and contacts between Trump campaign figures and Russian officials? Matta said he didnt believe that Russia had intervened in the election. By his lights, it was all a put-up job by Democrats.
I think [Trump] definitely is being targeted, with the Democrats and everything. I mean, they need to cool it, he said. Give him some time to worry about what hes got to worry about now.
Right now, Trump is worrying about, among other things, getting a legislative win. And Casey Matta, Rebecca Clutter, and hundreds of others came to the nations capital to help him get it, all in the name of God.
Adele M. Stan is a weekly columnist for The American Prospect. Follow her on Twitter @addiestan.
This article was made possible by the readers and supporters of AlterNet.
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Trump Brings Out The Bible For Faith And Freedom - The National Memo (blog)
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