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Category Archives: Automation
Automation can help services keep pace with pressing needs of Singapore’s healthcare – Healthcare IT News
Posted: August 8, 2022 at 12:26 pm
The healthcare industry experienced a monumental shift in conversations surrounding mental health, which led to healthcare authorities in Singapore placing heavier emphasis on mental health advocacy in providing support for junior healthcare staff.
As more primary and secondary healthcare workers experience burnout in the fight against the pandemic, the pressure on Singapores healthcare system continues. Before 2020, the ratio of doctors and nurses per 1,000 patients stood at 2.6 and 7.4 respectively. However, just a few months ago, the system faced the risk of being overwhelmed in terms of resources and healthcare staff. The peak of the pandemic in Singapore over the last few months, as well as the challenges of an ageing population and rising costs of living are testaments to why our healthcare system need to deliver healthcare services in a smarter and more efficient manner one that will alleviate current issues, such as long working hours and the large number of A&E patients.
As the government digitalises healthcare systems in the country, technology can be used improve employees and patients experiences. In April last year, the Centre for Healthcare Assistive and Robotics Technologies (CHART) spearheaded by Changi General Hospital, Ministry of Health (MOH) and Singapore Economic Development Board stated automation as one of their key focus areas to boost employee productivity, as well as improve health and clinical outcomes by extending human capabilities and delivering higher precision in treatment.
As implied in the strategic plan, digital solutions underlying CHARTs initiatives will be powered, in part with automation to further develop and improve digital services are already in play across healthcare systems in the country.
Helping healthcare services keep up intelligently
Intelligent automation (IA) has been utilised by hospitals to resolve their common problems for a long time. It enables hospitals and clinics to bring in digital workers AI-fuelled software designed to model human roles to execute rules-based tasks such as appointment bookings and referrals, which go a long way toward improving operational excellence and the patient experience in healthcare institutions.
At the height of the pandemic in April 2020, the health authorities had to set up testing efforts, particularly at foreign worker dormitories, where more than 1,000 COVID-19 tests were administered each day. With the coronavirus spreading fast, hospitals were under great pressure to register, test, and share the results quickly across the network. They needed to speed up this process.
To improve the efficiency of this laborious process, National University Health System (NUHS) leveraged SS&C Blue Prisms IA in the form of digital workers. The results were immediate as test registration time was reduced from two minutes to 30 seconds per test, saving NUHS 18 hours each day. Lab results also arrived more quickly, enabling NUHS to process more than 27,000 patients daily. In addition, as a measure to contain the spread of COVID-19 and relieve the load on the stretched healthcare workforce, NUHS leveraged on IA to build a digital patient portal where patients can take charge of their own health through a self-service smart portal and remote consultation. NUHSs implementation of IA is a great example of how the technology can automate processes and improve overall operations.
This wasnt the first time that NUHS improved operational efficiency with IA with SS&C Blue Prism. In 2018, NUHS started to automate their back-office functions, including claims processing and billing. With automation, the organisation was able to process bill adjustment requests with an immediate turnaround a process that once took three to four days. The use of automation helped NUHS process 75 percent of its 40,000 annual bill adjustment requests, which improved the organisations cashflow, contributing to an estimated US$350,000 savings across three years. Patients seeking reimbursement from their insurers and employers also enjoyed better experience.
Empowering healthcare professionals to do more with more
The global pandemic has opened avenues and accelerated new ways of working and operating in the healthcare sector. In a Blue Prism survey of more than 400 senior level healthcare professionals across the globe, 93 percent said that automation of processes accelerated because of COVID-19, with 58 percent of respondents replacing paper documents with electronic equivalents, and 57 percent taking the opportunity to build new, automated processes that improved the way they interact with patients and other departments. Almost half (45 percent) said they have replaced in-person consultations with video conferencing, a practice that is likely to continue in the years ahead.
In particular, COVID-19 saw a spike in telemedicine and teleconsulting services due to convenience, and the demand for these services will continue to surge over the next few years for the same reason. According to RedSeer Consulting, the online health sector in Southeast Asia is expected to expand 10 times by 2025, and both Indonesia and Singapore alone will account for 50 to 60 percent of the growth.
Clearly, the future is bright for the adoption of IA and digital solutions, with the healthcare sector a fertile ground for further deployments to drive greater sustainable healthcare for all. More than ever, healthcare organisations are challenged to do more for patients with the same resources or less. By leveraging IA to power laborious processes while improving existing solutions like telehealth, it is possible for Singapore's healthcare systems to not only achieve financial sustainability but directly address issues around service availability, so that doctors and nurses can finally be freed up to focus and care for patients with urgent medical needs.
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Workplace Automation as a Solution To a Worker Shortage – TechHQ
Posted: at 12:26 pm
This just in: there is no such thing as a Boredom Bonus. Human beings get bored easily when doing monotonous, repetitive tasks its in our nature to seek creativity, difference, and excitement. When humans are bored, mistakes are made, and rarely caught or rectified. That means employing people to do boring, menial jobs and paying them extra to do them correctly and enthusiastically is not only uneconomical, it simply doesnt work. That in turn means its increasingly difficult to find people who are willing to do those jobs for the money theyre actually worth. That worker shortage has led to a significant push towards workplace automation.
Lets back up a moment. Workplace automation tends to lead people to think of huge factories full of elegant robots putting enormous machines together, or filling an endless conveyor belt of doughnuts with exactly the right amount of filling without ever being touched by human hand.
And yes, those are forms of workplace automation repetitive work thats been broken down into mechanical processes and done by machines instead of human beings, freeing the humans to do less repetitive, more rewarding, and crucially more human-centric work elsewhere, rather than being an organic cog in a giant production wheel.
But in the 21st century, the process has stepped across from the factory floor to the boardroom and the office, because wherever human beings go, we somehow manage to find or create boring, repetitive work that clogs up our day and gives us nothing but regrets to look back on. To paraphrase some social media wisdom, no-one looks back on their death bed and thinks If only Id sent more emails.
Modern workplace automation works just like the automatic doughnut-filler, but stripping out the tedious elements of any modern workday. If you use Microsoft Office 365, youll be familiar with the concept of macros tiny programs you record that can turn even quite complex but tedious pieces of repetitive work into the stuff of one button-click, so you can replicate the work time and time again, as you need to in a job where the parameters and responsibilities dont change on a regular basis.
Workplace automation is the equivalent of a macro for whole sections of work and tech companies are stepping into the breach to provide these automations that free up staff in a whole range of business areas to get on with the more human-centric elements of their job role.
Marketing is a big area for workplace automation, because it frequently involves sending the same information through lots of channels to different interest-groups emailing opted-in customers with newsletter content, posting similar but non-repetitive stories across at least two or three social media platforms, even (although its frowned on in this day and age) sending out paper marketing materials as and when necessary.
The whole business of hosting recipient databases, creating mailing groups, doing ye olde-fashioned mail merges, and laboriously adding stories one at a time to different social media platforms is a modern version of Intensive, repetitive grunt-work that just clogs up a marketing day.
Theres an app for that.
Or at least, there are plenty of tech companies with software that can take the grunt-work out of your marketing, freeing marketers up to try and be witty, devious and clever things that, at least so far, only humans, and only humans with a particular marketing skillset, can bring to the business.
Customer service is another area where workplace automation is already in place. While plenty of people prefer to have a conversation with a real person, chatbots have been a reality for years as a kind of first line of information provision, and workplace automation is also in place whenever you ring up a company and they put you through an automated system to gather your specific details before you get to speak to a human, who then (at least in theory) has had all those account details automatically passed to them so they dont spend time getting them from you directly, perhaps mishearing or mistyping them in the process. Its a streamlining of the process, so that, if you can avoid the general rage at being interrogated by a machine, your call will actually go much more swiftly and smoothly once you get to a live operator.
And were also evolving away from traditional, limited chatbot models. For organizations with a big enough communication burden largely event, venue or sporting organizations who have to deal with regular and massive ticketing or venue inquiries AI assistants are now taking over from standard chatbots. Though theyre still managed by human operators, who can oversee conversations and join in as and when human interaction is necessary, AI assistants with access to precise knowledge banks about venues (or any other siloed information-set) can now handle around 95% of customer queries, due to a much enhanced granularity of information and new conversational AI models.
Sales is an area almost entirely predicated on the human-to-human relationships between salespeople and clients, but, like marketing, it exists on top of several bedrock layers of what used to be called paperwork. Invoicing, order processing, lead chasing, shipment tracking, and several other elements can now all be relatively simply automated, leaving salespeople to get on with the business of building relationships, crafting the right product package and the right narrative to help both clients and their companies. In fact, its estimated that almost a third of sales tasks can by automated in a modern office. That would free up salespeople to spend a third more of their time doing what they do best selling.
Recruitment has been using workplace automation for some time, with AI algorithms doing initial candidate-sifting, so recruitment managers only take over the process once those who dont match the required criteria have been weeded out of the application pile.
Theres a note of caution to sound on using AI for this process, though. Companies including Amazon have discovered that AIs that have been taught using industry-standard data and criteria have a tendency to disregard otherwise perfectly suitable candidates on the grounds that they dont match people who have previously been appointed rather than strictly on the job role requirements. That led Amazons AI to discriminate against women and de-select them before they could be seen by human eyes. AIs have been the study of the University of Boston, and now the UKs Information Commissioners Office is investigating allegations that recruitment AIs also discriminate against black people and the neurodivergent.
So maybe workplace automation is not yet the panacea it could be especially when judgment calls have to be made. But for a great number of modern office disciplines, there are ways in which workplace automation can make an impressive difference.
There is of course an argument that by replacing the mundane and menial jobs with automation, companies are effectively eradicating the lowest rung on the ladder, the entry point for those who have no experience, but are keen to learn. There may be specific cases where this is initially true, but the system will ultimately self-adjust, and junior staff, when they join a department, will not be stuck learning nothing but the menial jobs of that department. By rights, the adjusted system should see them join a department and immediately get stuck into some levels of the actual human-centric work of the department, getting more valid and valuable experience from day 1.
Workplace automation does not exist to eliminate roles or opportunities. It exists to eliminate tedium, wasted time, and focus-pulling administration, so that businesses can function more smoothly, and people can get on with the parts of the job that get them up in the morning.
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5 Best Time Tracking Apps to Automate Your Remote Workspace – Robotics and Automation News
Posted: at 12:26 pm
A PwC study found that AI will potentially contribute about $15.7 trillion to the global economy by 2030. Another survey by Accenture reported that 84 percent of C-suite executives admitted that leveraging AI is key to achieving their objectives.
These reports show how companies are embracing AI automation to transform how they do business. AI has also impacted many aspects of our lives, from resume building to employee monitoring and more. It has driven significant change and continues to boost living quality.
Time tracking is another area where AI is making a significant impact. AI-driven time trackers are improving employee satisfaction and performance and saving costs for employers, especially in remote workplaces.
But there are other time trackers with powerful automation features focused on improving productivity and accountability in the workplace.
Even businesses that prefer using a time tracking spreadsheet are now giving automation a chance.
This article covers the best time trackers to help you automate your remote workspace.
Timely is known to be pricey, which makes it ideal for well-funded businesses looking for advanced features.
Like every time tracker, Timely primarily tracks billable hours. However, it comes with many advanced features, some of which are considered over-the-top.
The AI-powered tool automatically begins to track time once it notices that youve started working. It also monitors your work behaviors and patterns and provides suggestions on how best to use your time and increase productivity.
It also offers AI-powered data entry mistake detection and task assignments.
It sports an aesthetic and intuitive user interface that makes the learning curve as short as possible, and is packed with fun emoticons.
The Memory AI machine tool pre-populates new timesheets using recorded billable hours. This way, you get to save valuable time. The AI also ensures you avoid errors like forgetting to stop time tracking and double billing.
Another added advantage are its basic project management features.
Traqq time tracker is an employee time tracking tool that automatically records billable hours and monitors how much time employees spend on apps and websites.
Its a simple time tracker that produces in-depth analysis on time usage. Once you click the Start button to activate the tracker, it works in the background to collect relevant information without disrupting workflow.
Traqq automates reports, invoicing, and timesheets.
Youll get to know your workers productivity levels to identify whos best for what and discover areas for improvement.
The app is also designed to respect employee privacy. Since it collects screenshots and screen recordings to foster accountability, it blurs the contents of the employees screen to avoid leaking sensitive information.
TimeCamp is a leading web-based time tracker with more than 140,000 users. The platform is popular among marketing companies and IT businesses, especially software-as-a-service organizations.
It is available for mobile, desktop and web, and supports integration with popular time management and accounting applications.
TimeCamp helps individuals and large organizations to track time spent on tasks. It also monitors how you spend time on social media and the Internet.
Its primary functions include recording billable hours, creating timesheets, and generating invoices.
One of TimeCamps standout features is its ability to label certain activities as unproductive and others as productive, based on your work pattern.
While clockify is a web-based platform that requires you to create an account, it allows users to track time offline. This way, you wont lose records of your billable hours if you venture into areas without Internet signals.
The offline time tracking feature makes it one of the best time trackers for remote workers.
The tool offers free time tracking to unlimited users. You can also use the free version on mobile, desktop, and web.
That said, youll have to pay a fee to get extra features like administrative controls, invoicing, project templates, and timesheet approvals.
Other features that make Clockify standout are budget comparisons against labor costs and invoicing, Pomodor timer, and an intuitive interface.
Timesheet Killer focuses on automating monthly or weekly timesheets, removing the hassle of manual timesheet creation.
It monitors activities in documents, programs, and URLs, and uses its AI to group them into projects and tasks.
While it automatically prepares your timesheets, you can adjust everything how you see fit. You can also block websites and programs from being tracked and define how the app logs your time.
We believe that AI is just starting with the time tracking space and we expect to see more. Automating your remote workspace does not only help you bill clients accurately, but also boosts your productivity significantly.
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5 Best Time Tracking Apps to Automate Your Remote Workspace - Robotics and Automation News
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APAC region to lose 63 million jobs to automation by 2040 – IT PRO
Posted: at 12:26 pm
The five largest economies in the Asia Pacific region are more at risk of physical robot-based automation than both Europe and North America.
That's according to a Future of Jobs Forecast from Forrester which suggests that by 2040, 63 million jobs in India, China, South Korea, Australia and Japan could be lost to automation, with industries such as construction and agriculture set to be hit hardest.
Forrester's Future Of Jobs Forecast, which looks at the state of automation from 2020 to 2040, suggests that the green economy will potentially help to offset some job losses as more governments commit to carbon neutrality. This will include more renewable energy, green buildings and smart cities developed by 2040.
However, even with more green roles, the IT industry, particularly in the Asian Pacific area will see 13.7 million jobs lost to automation.
"To prepare for the changes brought on by automation, the five largest economies in APAC will have to radically rethink their workforce strategies," said Michael O'Grady, principal forecast analyst at Forrester. "While each economy faces its own challenges, common focus areas such as hiring more female workers can help offset working population declines. In addition, investing in STEM education, technology workforce training, and protecting the rights of freelance workers will become of utmost importance."
Automated jobs will impact each country differently, according to the report. For instance, Australia will see a similar situation to the US, with 11% of jobs lost to automation by 2040. China, in contrast, will see 7% of jobs lost to automation, though some 3.8 million additional new jobs will be created within the next two decades.
India, which has a relatively young workforce, according to the report, will add 160 million new workers over the next 20 years. However, 69% of these are under threat of automation, making job creation a main priority for the country.
Japan has the opposite problem as it has an ageing workforce, according to the report. Coupled with its low birth rate, the country's workforce is set to decline by almost one-third. Similarly, South Korea's ageing working population and its dependency on the construction and agriculture industries will be highly susceptible to automation. The report suggests that 23% of South Korean jobs will be automated over the next 20 years.
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Will Elon’s robots bring utopia or tyranny? Why humans must control the future of automation – Salon
Posted: at 12:26 pm
America is a nation of the disposable. We treat women as a disposable means of creating children who, if they aren't victims of mass shootings, become disposable workerswho work most of their lives to create the disposable commodities that are destroying the planet. Those who are disabled, run afoul of the law for even minor transgressionsor are unable to work due to old age or illnessmay be ostracized, punished harshly or simply left to fend for themselves. As a group, the wealthy and powerful need us to make their money for them and to cater to their whims and to do this they must show us how anyone can be replaced at a moment's notice.
But humans are necessarily imperfect workers. We have needs and can get sick or injured. Moreimportant, we can fight back. Some, like Elon Musk, are seeking to transcend these limitations by transcending workers themselves. As automation displaces increasing numbers of workers, it may come to replace disposability as a threat with disposability as a permanent state rendering large swaths of the population economically useless, socially rootless and politically powerless, and thus unable to defend against our own disposal.
Musk is not the only business leader working to spread the idea that automation is beneficial, but his company, Tesla, is pushing hard to innovate in the field. Its humanoid robot, Optimus, is set to be unveiled in September. Musk claims that Optimus is meant to solve the "labor shortage" and to relieve people from doing jobs that are "unsafe, repetitive or boring." On the surface, these sound like laudable goals, and there are certainly some jobs that are so dangerous and unpleasant that automating them is desirable. But the reason automation is attractive to people like Musk is because it circumvents the human issues that workers face without paying them more, treating them better or conceding any power. Workers in the service industry those most likely to be replaced by the Optimus robot aren't burned out because their jobs are boring and repetitive so much as because they are poorly compensated, highly pressured and often treated rudely by both customers and managers. Amazon isn't having trouble finding workers because nobody wants to work, but because they are burning through those who do.
Though Musk and others like him, may frame their desire for automation as benevolent, when we consider how they treat their workers, their genuine motivations become clear. Musk and his companies have a rich history of deplorable labor relations: overworking employees, tolerating racist work environments, firing dissenting voices and whistleblowers, union bustingand putting lives at risk by defying public health orders during the pandemic. As with the deindustrialization that preceded it, however, automation threatens to further remove the ground beneath workers' feet, making not just individual employees or businesses but entire industries, and potentially work itself, obsolete and making people like Musk harder to hold to account.
Many people, perhaps understandably, would rather be in a well-defined adversarial relationship with an employer than to feel utterly cast adrift by society. But that choice may be rapidly disappearing and, in the process, driving people into the arms of the political right. Several studies show that those most under threat by automation disproportionately support right-wing populist parties. When looking at the voting behavior of workers from different countries, regions and industries, and controlling for confounding factors, automation has been shown to increase support for the radical right.
While the threat of automation may push workers toward more progressive economic policies, it also shifts them rightward on culture-war issues and voting behavior.
In the U.S., those most vulnerable to automation are more likely to support progressive economic policies, but they are nonethelessshifting rightward on cultural issues and in their voting behavior. The idea that the growing sense of precarity and meaninglessness stems from an erosion of tradition or from excessive tolerance for diversity, rather from an acceleration of economic exploitation, can be attractive to owners because it obscures their role in the crisis and redirects anger at scapegoats, and to workers because it appears to restore a sense of clarity and reorients their place in the world. The result, however, is that the real problem remains unaddressed and other marginalized groups are made more vulnerable.
How much risk automation poses to workers, which jobs are most likely to be replaced and whether new jobs will fill that void are all disputed questions. Some researchers have found that robotization negatively impacts both jobs and wages. Others argue that, over time, automation has created at least as many jobs as it has eliminated, but that these new jobs diverge significantly in terms of the training and specialization they require and how well they pay, increasing both productivity and inequality. Techno-optimists insist that everyone will benefit from this increased productivity, to one degree or another, because any job that can be automated will inevitably be replaced by a new one, perhaps yet to be imagined.
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Historian Yuval Noah Hararipoints out, however, that the longstanding pattern by which technological disruption creates new opportunities is not some inexorable law of nature. Paradoxically, while the optimists rely on the unimaginable to assure us that new kinds of jobs will be developed, they cannot seem to imagine that this pattern could be broken. Harari argues that there is no obvious reason why we cannot automate any conceivable task that a human can perform, that the optimists are overestimating people's ability to ceaselessly reinvent themselves, and that we running the risk of creating an entire class of the unemployable. According to Harari, not only would that leave many people conceivably, even most people with nothing more than idle entertainment or consumption to occupy their lives, it would centralize virtually all economic and political power. That could lead, alongside other emerging technologies, to tyranny.
Whether this worst-case scenario will come about is impossible to know at this point, but large-scale disruptions to the economy, and a growing backlash against them, are not just inevitable but are already here. Musk recognizes the potential of automation to cause impoverishment and social unrest, which is why he has endorsed a Universal Basic Income (UBI) to ensure that every adult citizen, regardless of employment status, would receive taxpayer-funded income adequate to meet their needs.
Remove workers from the political and economic equation in large numbers, and they lose virtually all leverage to reverse the concentration of wealth and power in our society.
While UBI may be necessary, it has various drawbacks. First, while the idea has appeal across the political spectrum, having been endorsed in different ways at different times bysuch figuresas Martin Luther King Jr., Milton Friedman, Robert Reich and Jeff Bezos, achieving social consensus on a sufficient payment would be difficult. A 2020 pollby the Pew Research Center found that only 45% of those surveyed supported a payment of $1,000 a month, an amount below the federal poverty line. Even beyond that question, UBI would do little or nothing to address the increasing concentration of economic and political power that have made it a necessary measure in the first place. Workers got political and economic clout in the past because they had the power to disrupt production. Take workers out of the process altogether and then, even if the government provides for their basic needs, they have lost virtually all leverage to reverse the concentration of wealth and power so that everyone can have an equitable say in our politics.
Disposability is endemic to our society as it is currently organized. While the attitudes, practices and structures that underpin it have existed since before the founding of our country and continue to the present, trickling down from the most powerful to everyone else, they can be resisted. The acceleration of automation is one more aspect of this well-established pattern, but one that threatens to accelerate it to a degree that we have never experienced. There is the potential for catastrophe, but also the potential for all of humanity to benefit from this transformation. Major capitalist leaders like Elon Musk, though, have a clear vested interest in certain outcomes. They may not intentionally seek social and political catastrophe, but in seeking more power for themselves at the expense of average people, they may well bring such a catastrophe about. Technological advancement is inevitable but how it plays out, what it's used for and whether its benefits are distributed equitably is up to us to decide.
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Will Elon's robots bring utopia or tyranny? Why humans must control the future of automation - Salon
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Automation vs hyperautomation: Which one is right for your business? – TechRepublic
Posted: at 12:26 pm
Image: Koshiro/Adobe Stock
Automation and hyperautomation are cut from the same cloth. Each solution gives businesses exactly what they crave: Technology that yields faster and more financially responsible processes that are freer of error.
That said, hyperautomation takes automation one step further. With it comes additional layers of advanced technologies that cultivate end-to-end automation processes, streamlining workflows and enabling teams to remove some tedious day-to-day tasks.
SEE: Artificial Intelligence Ethics Policy (TechRepublic Premium)
Still, the debate isnt alwaysabout automation versus hyperautomation. Their unique components allow them to build off one another, and each on its own could be the right call for yourbusiness process optimizationefforts. Its up to you to determine what your organization needs.
At their respective cores, automation and hyperautomation are more advanced offshoots ofrobotic process automation technology. They areequipped with technologies such as artificial intelligence, machine learning, process mining, digital twins andbusiness process management.
Automation is vital for any digital transformation, but companies have long known thatenterprise automation RPA toolshave limitations: Chief among them is the inability toautomate business processesvia unstructured data.
Hyperautomation was developed to solve this problem and aims to tackle the most complicated business processes. By using it, organizations can automate tasks that used to be manual, increasing employee retention and productivity as well as improving the customer experience.
With its advanced technologies, hyperautomation is most effective in the most complex business processes, including those where you might have multiple offices or locations. Some of these include:
Hyperautomation can eliminate risks in areas that would normally depend on manual labor and human knowledge. With its focus on receiving, responding and paying out invoices, accounts payable poses a great risk for inefficiency, errors and out-of-control costs. Order management (i.e., retrieving and extracting customer information) can present some of the same challenges, so both are ripe for hyperautomation.
If you want to know the current state of your organization, youre likely using or thinking of usingprocess miningsoftware to assess it. With hyperautomation, you must have an accurate view of how your processes currently operate. By using process mining, you get a comprehensive view of everything, allowing you to automate to the fullest potential.
You can eliminate the manual work of live agents and introduce bots with hyperautomation. The implementation process discovers your business processes and creates bots to automate them. These bots will then become the first points of communication for some customers, helping users navigate support articles and knowledge bases, order products or services, and manage accounts.
Of course, you might have areas in your organization that fall right on the line between needing automation and hyperautomation, and it can be challenging to figure out which is best. But finding the optimal approach for your business enables you to tailor each to your companys individual automation needs.
These days, some level of automation is key to a successful digital transformation. The biggest risks of a transformation project are being over budget and behind schedule, so your company might choose to consider software that not only visualizes your current to-be states, but also provides modernizedbusiness process automation technologyto mine these processes.
Hyperautomation builds on automation. Although it does not exist independently, it can enhance and expedite your digital transformation by further automating already automated processes and making them less complicated and more efficient.
So, is automation, hyperautomation or both right for you? Heres how to tell:
Hyperautomation improves your business processes by speeding up and bettering your operations. But first, its important to identify automation opportunities in your business that could also benefit from hyperautomation.
Before you implement automation of any kind, you must understand where you need it most and how to get the best out of it. Align preferred outcomes with what either automation or hyperautomation brings to the table, then use those findings to inform your decision. The closer either gets you to your business goals, the better and more impactful the investment will be.
Research the available automation tools that meet your goals. Theres no point in using hyperautomation where it isnt needed or doesnt work for your business, so one of your tasks is to find relevant tools for you and your organization.
Look into low-code development tools. These solutions can help define the hyperautomation and connect to workflows, and then learn how they differ from other more traditional automation approaches.
Once youve researched and selected the best automation platform for you, make sure its scalable. Pick sustainable, future-conscious tools that introduceautomation in digital transformationtoday but can continue to grow with your business tomorrow.
Choosing a tool without the ability to grow as the company does equates to flushing your time and money down the drain. Although a tool might not have all the bells and whistles, you should invest in it if it shows the ability to work for the long haul.
For your business process transformation, youll need to learn the differencebetween automation and hyperautomation,both of which can play critical roles. For the most complex processes, hyperautomation is a must-have because it builds on what automation can already do. To identify which one is right for you, though, youll need to determine which tasks are mission-critical right now for yourbusiness process automationstrategy. Then, choose wisely for a cost-effective, efficient and successful transformation.
Caroline Bromsis the global content marketing manager atMavim. She is responsible for creating and managing the product marketing content initiatives and campaigns specializing in business process management, DTO and technology-driven, cost-driven, compliance-driven transformations. She is based out of Mavims Boston office.
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Study: Marketing automation teams mired in execution, neglecting strategic priorities – MarTech
Posted: at 12:26 pm
A recent study of senior Marketo managers reveals their marketing automation teams are small, highly productive and focus predominantly on executing campaigns.
Nearly 75% of respondents said they execute more than 30 campaigns in a year, and 74% said they manage a team of 0-3 employees.
The focus on executing campaigns means strategic priorities, like having and measuring impact, are at risk of being neglected, according to the study.
Execution-oriented tasks that get daily attention are:
The focus on execution leaves little time for strategic priorities. Respondents said these were undertaken less than quarterly:
Its unclear whether marketing operations (managers) are conscious of this bandwidth issue since most report being satisfied with the time required to build basic email programs (75% were satisfied or extremely satisfied) and nurture programs (52% were satisfied or extremely satisfied). Perhaps we are all blind to the time that eats up when scaled up over the course of a year and how that eats into bandwidth needed to look at big picture issues like measuring impact, the report concludes.
Measuring the effectiveness of campaigns and resourcing talent are the top operational challenges for Marketo managers, according to the study.
More than half said measuring the impact of campaigns was their top challenge, but only one-in-three respondents said theyve invested in an attribution platform. Only 32% of those who dont have an attribution platform plan to add one.
Read next: 16 marketing automation platforms your organization should consider
The report concludes: Despite impact measurement being an issue, only a minority of respondents have an attribution tool. Of course, thats just part of the picture, since tools need to be leveraged properly to get the desired outcome. And looking at some of the other top challenges, alignment to goals and strategies and lack of communication and collaboration, it stands to reason that adoption of a tool alone is not the solution.
Hiring and training are also areas of concern, but not equal focus, for Marketo managers.
Nearly two-thirds of respondents anticipate they will hire in the next 12 months, but only 21% of respondents considered maintaining talent audits and capacity needs a primary responsibility.
Three-in-four respondents said that their teams lack the appropriate level of training.
Download the full report, Marketo Experts: Their Goals, Challenges, and Strategies. (Free to download. No personal information required.)
In January and February of 2022, 207 Marketo users responded to the survey.
The margin of error is 5.2%, according to Survey Monkeys Sample Size Calculator.
The study was conducted by marketing operations agency Perkuto. Adobe solicited responses from Marketo users through its community channels.
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Opinions expressed in this article are those of the guest author and not necessarily MarTech. Staff authors are listed here.
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PeerXP: Betting big on DevOps and automation – The Financial Express
Posted: at 12:26 pm
With digital transformation being accelerated by Covid-19, India serves as a large market for automation, since engineering teams need to maintain large distributed systems and automate day-to-day activities in the workflows. Offering DevOps, and processes automation is New Delhi-based PeerXP. For the not-so-tech-savvy, DevOps is a set of practices that combines software development and IT operations, aiming to shorten the systems development lifecycle and provide continuous delivery with high quality software.
The company provides a DevOps platform with a set of tools, with customers taking monthly or annual subscriptions. The startup also makes revenue by providing service engineers. PeerXP has witnessed 5x revenue growth since the onset of the pandemic, with a 35% increase in profits.
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We saw a dip in revenues when the pandemic started, as businesses stopped investing in tech temporarily. I had to explain to CTOs what DevOps is and how it could add value to the business. Today, however, its use has become common, says K Manoj Kumar, founder and CEO, PeerXP. The startup, which was seed-funded with money won at hackathons, also has a presence in the US, Europe and the Middle East.
The bootstrapped startup is built on open source. Businesses today are demanding open source-based solutions since they are more scalable and not dependent on one particular vendor. They are also secure, says Kumar. Having worked with government bodies in India, he is optimistic that open source will continue to be in demand, along with proprietary technology. At the collectorate and ministry levels, the policies are stringent for proprietary technology. Since their own systems are built on open source, the policies for partners who use the model are relatively liberal, he says. The startup is now also working on a full stack of proprietary solutions to productise its services.
For businesses and service providers, open source is a good place to start automation and to sell. But in order to create complex AI and ML applications and productise our services to the greatest extent, proprietary technology is the way to go, says Kumar. With enterprises across the world adopting the multicloud model rapidly, the startup is also focusing on demand for hybrid cloud.
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Industrial Wireless in Factory Automation Market Outlook 2022: Growth Factors Details, Trends, Comprehensive Research Including Top Companies -…
Posted: at 12:25 pm
The latest research report on Industrial Wireless in Factory Automation Market covering the past and present business landscape, entails a comprehensive analysis of the industry performance over 2022-2028. Moreover, the projections cited in the document are computed and verified by expert analysts using tested research methodologies.
The report highlights the major driving forces, restraints, and opportunities that will play a pivotal role in determining the profit trajectory over the forecast timeframe. Further, it comprehends the overall size and scope of the industry by individually assessing the sub-markets. The document extends by compiling records of the competitive developments and associated trends, followed by in-depth profiles of all the major companies to help stakeholders in making informed decisions in the upcoming years.
Market segmentation and coverage
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Product range: Wireless Local Area Network (WLAN) , Wireless Personal Area Network (WPAN) , Satellite (GNSS) , Low-Power Wide-Area Network (LPWAN) and Cellular
Application spectrum: Automotive Industry , Electronics , Semiconductor Industry , Others ,By Region , North America , United States , Canada , Europe , Germany and Franc
Regional bifurcation: North America, Europe, Asia-Pacific, Latin America and Middle East & Africa.
Competitive landscape summary
By factoring in the performance and action plans of the aforementioned players, the report describes the approaches that will aid new entrants and other stakeholders in successfully executing geographic expansion, mergers & acquisitions, research & development, and new product launch plans over the forecast timeline.
Industry value chain analysis overview
The industry value chain analysis outlines the structure of the product lifecycle, from the production process to the end-users, so as to help businesses in enhancing their profits by identifying the areas where operational cost can be brought down without compromising on the value for end-users.
Some Major Points from Toc:-
1. Industrial Wireless in Factory Automation Product Introduction
2. Global Industrial Wireless in Factory Automation Market Size, Estimates and Forecasts
3. Global Industrial Wireless in Factory Automation Competitor Landscape by Players
4. Breakdown Data by Type (2016-2028)
5. Breakdown Data by Application (2016-2028)
6. China Industrial Wireless in Factory Automation Market Size YoY Growth 2016-2028
7. North America Industrial Wireless in Factory Automation Market Size YoY Growth 2016-2028
8. Asia Pacific Industrial Wireless in Factory Automation Market Size YoY Growth 2016-2028
9. Europe Industrial Wireless in Factory Automation Market Size YoY Growth 2016-2028
10. Latin America Industrial Wireless in Factory Automation Market Size YoY Growth 2016-2028
11. Middle East and Africa Industrial Wireless in Factory Automation Market Size YoY Growth 2016-2028
12. Global Industrial Wireless in Factory Automation Market Company Profiles
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Automating ports can put Australia ahead of the pack – WSP USA
Posted: at 12:25 pm
Global supply chains are transforming through digitalisation and automation to become more capable, connected, efficient and insight driven. Tom Crawford-Condie, WSPs Principal Maritime Engineer believes Australia is at the forefront of automated container terminals.
He says, Australian ports such as Brisbane and Sydney were early leaders in the adoption of automated container handling and Melbournes fully automated Victoria International Container Terminal (VICT) is at the cutting edge of automation globally.
Increased demand over the next fifteen years means we need more capacity at our ports. With a renewed focus on automation and ambitious new developments such as Westport and Port of Melbournes Capacity Expansion Program, Australian ports can continue to improve their performance and competitiveness and lead the charge in the future.
Tom has been involved with the ports industry for the last twenty years. Most recently, he was involved with the development of Working Group 208, developing planning guidelines for the automation of container terminals for PIANC, the World Association for Waterborne Transport Infrastructure and presented on these guidelines to PIANC ANZ Northern Chapter. He has also played a key role in planning and designing automated terminals across Australia and overseas.
He explains there are multiple benefits to having automated ports including efficiency, safety, security and reduced operating costs.
You have less people physically working there, which means its a safter and more secure environment.
Equipment is still being run by people but theyre not physically in it, theyre sitting in an office controlling it remotely and often they can be controlling multiple machines at once. For example, Australias hot summers can make the working environment difficult so having people working in air-conditioned offices rather than driving machinery around means less risk of heat related injury.
There are also operational cost savings attributed to having less people required to operate the terminal. And, there are also sustainability benefits such as having a fully electrified terminal that reduces emissions and with further opportunity to draw on renewable energy sources, making them Future ReadyTM for a net-zero economy.
As shown in Figure 1, developing an automated terminal is very different to a traditional one, with the major difference being the length of time needed to design and commission it.
Its about looping people in much earlier in the planning and design phases, Tom says. You need all systems operations, power, information technology, security etc. to be integrated together and it has to be done at the beginning.
You think about procurement strategy, the financials, the commercial basis and what the split of responsibility will be between the port authority and the operator much earlier than with a conventionally operated container terminal design.
There is a strategic function to a fully automated terminal, and keeping the continuity of knowledge throughout is important.
By engaging WSP early in the process, we can come provide the expertise and leverage decades of experience to assist with setting up this plan and the strategy. Our ongoing support through all the project life stages can help to maintain the necessary continuity of decision making and knowledge transfer.
Figure 1 Phases and typical timeline for development of container terminals with different levels of automation
Source: WSP, based on guidance in PIANC Working Group 208 Planning for Automation of Container Terminals
Automated terminals can also be more expensive to build depending on the location and client needs, and the benefits take time to accumulate. Sam Harris, WSPs Technical Executive Maritime, says multiple different approaches and technologies are available to an organisation planning to develop an automated container terminal.
Visual planning is important to be able to look at the different options and layouts for the terminal and to make sure it meets current and future needs.
Using WSPs Port Rail Intermodal Modelling Environment (PRIME), we can do advanced modelling quickly and effortlessly to see the level of performance that will be achieved by different configurations and automation as well as access information about costs, emissions, equipment and workforce.
We can also use it to establish the required start and completion date of each phase and score performance measures to match the clients needs. As automated terminals require bigger lead times to plan and build, this is critical in establishing a strong business case.
Maritime transport underpins Australias international trade and like all industries is experiencing rapid advances in technological innovations.
There are significant advantages of automating terminals including safety, productivity, consistency, efficiency, sustainability, competitive advantage.
However, the decision to automate should be based on a robust business case with planning and expertise.
Ultimately, successful integration is the critical factor as automation requires precision. Organisations need to be ready to operate automated facilities as theyre not a simple plug and play solution, Tom concludes.
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