Zoomhas become the latest tech company riding this years wave of artificial intelligence (AI) integrations.<\/p>\n
The video conferencing platform announced in a Tuesday (May 16) press release that it has teamed with and isinvestingin AI firmAnthropic.<\/p>\n
The collaboration will integrate Anthropics AI assistant, Claude, with Zooms platform, beginning withZoom Contact Center.<\/p>\n
With Claude guiding agents toward trustworthy resolutions and powering self-service for end-users, companies will be able to take customer relationships to another level, saidSmita Hashim, chief product officer for Zoom, in the release.<\/p>\n
Working with Anthropic, Hashim said, furthers the companys goal of a federated approach to AI while also advancing leading-edge companies like Anthropic and helping to drive innovation in the Zoom ecosystem and beyond.<\/p>\n
As the next step in evolving the Zoom Contact Center portfolio, (Zoom Virtual Agent, Zoom Contact Center, Zoom Workforce Management), Zoom plans to incorporate Anthropic AI throughout its suite, improving end-user outcomes and enabling superior agent experiences, the news release said.<\/p>\n
Zoom said in the release it eventually plans to incorporate Anthropic AI throughout its suite, including products like Team Chat, Meetings, Phone, Whiteboard and Zoom IQ.<\/p>\n
Last year, Zoom debutedZoom Virtual Agent, an intelligent conversational AI and chatbot tool that employs natural language processing and machine learning to understand and solve customer issues.<\/p>\n
The company did not reveal the amount of its investment in Anthropic, which isbackedbyGoogleto the tune of $300 million.<\/p>\n
Zooms announcement came amid a flurry of AI-related news Tuesday, with fraud prevention firmComplyAdvantagelaunching anAI tooland the New York Times digging intoMicrosofts claims that it had made a breakthrough in the realm of artificial general intelligence.<\/p>\n
Perhaps the biggest news isOpenAICEO Sam Altmanstestimonybefore a U.S. Senate subcommittee, in which he warned: I think if this technology goes wrong, it can go quite wrong.<\/p>\n
Altmans testimony happened as regulators and governments around the world step up their examination of AI in a race tomitigate fearsabout its transformative powers, which have spread in step with the future-fit technologys ongoing integration into the broader business landscape.<\/p>\n
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Zoom Invests in and Partners With Anthropic to Improve Its AI ... - PYMNTS.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Zoomhas become the latest tech company riding this years wave of artificial intelligence (AI) integrations. The video conferencing platform announced in a Tuesday (May 16) press release that it has teamed with and isinvestingin AI firmAnthropic Continue reading