Imagine calling your favourite business and it knows what you need without you saying a word. Ground-breaking intuitive technology recognises your phone number, remembers your name, your address, what you like and automatically predicts where to place your call. It can let a business know if you are a loyal regular caller or a pest caller.<\/p>\n
This is the artificial intelligence that is revolutionising the telecommunications industry, according to telecommunications expert Mark Horwood.<\/p>\n
Gone are the days when receptionists need to ask how they can best direct your call, Mr Horwood said.<\/p>\n
You wont even need to press 1, 2 or 3 for different departments, or yell the same generic phrase into the phone over and over until the voice recognition finally understands you.<\/p>\n
Artificial intelligence is bringing call times down and customer satisfaction up.<\/p>\n
Mr Horwood said automatic call direct identifies new phone numbers as potential customers and directs them accordingly.<\/p>\n
For customers that have called a business previously, data about their phone number, information and preferences are encrypted for privacy and stored securely on the Cloud.<\/p>\n
Mr Horwood said telephone calls might seem old fashioned, but business owners should embrace the latest high-tech features for efficiency and to streamline their systems.<\/p>\n
Calling on the telephone is still an important form of communication, said Mr Horwood.<\/p>\n
There has been a slight decline in call numbers in recent years, but the importance of those calls had increased significantly, he said.<\/p>\n
Many people call a business when its important or when they cant access help online or through an app.<\/p>\n
This is why it is so important for businesses to prioritise and invest in their telecommunications systems, with a focus on making things easier on the customer as well as the business.<\/p>\n
Mr Horwood said the evolution of telephony was exciting, but sadly most businesses were slow to adapt.<\/p>\n
While this smarter technology is available, about 90 per cent of businesses have antiquated and outdated phone systems, he said.<\/p>\n
They really are failing their customers who struggle to get through, experience long and boring on- hold wait times and often hang up in frustration.<\/p>\n
Mr Horwood said the big utilities were the worst offenders, such as power and insurance companies. While smaller businesses like car dealerships embraced feature-driven telephony and customer experience.<\/p>\n
Related: Bring developers into the fold: Blending business brains with IT intelligence<\/p>\n
The smaller competitive industries are keeping up with technology, saving money and keeping their customers happy, said Mr Horwood.<\/p>\n
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How to use intuitive technology to gain customers and keep clients - DynamicBusiness<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Imagine calling your favourite business and it knows what you need without you saying a word. Ground-breaking intuitive technology recognises your phone number, remembers your name, your address, what you like and automatically predicts where to place your call. Continue reading