Artificial intelligence (AI) spending and adoption within business is on the rise, according to an IDC survey of more than 2000 IT and line-of-business (LoB) decision-makers.<\/p>\n
Delivering a better customer experience was the leading driver of AI implementation with threat analysis, process automation, supply and logistics, and human resources among the most popular use-case categories.<\/p>\n
Ritu Jyoti, IDC Program Vice President, Artificial Intelligence Strategies, said the technology was supporting executives in their quest to achieve a host of business objectives.<\/p>\n
Organisations worldwide are adopting AI in their business transformation journey, not just because they can but because they must to be agile, resilient, innovative and able to scale, she said.<\/p>\n
Early adopters report an improvement of almost 25% in customer experience, accelerated rates of innovation, higher competitiveness, higher margins and better employee experience with the rollout of AI solutions.<\/p>\n
Despite the overall optimism, a lack of quality training data and high costs when procuring from certain vendors remained a challenge in terms of further scaling the technology.<\/p>\n
Image credit: stock.adobe.com\/au\/Tierney<\/p>\n
<\/p>\n
Go here to read the rest: <\/p>\n
AI spending and adoption on the rise, says IDC survey - Technology Decisions<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Artificial intelligence (AI) spending and adoption within business is on the rise, according to an IDC survey of more than 2000 IT and line-of-business (LoB) decision-makers. Continue reading