2020 is going to be a big year for artificial intelligence, that is.<\/p>\n
At least, that was the message LivePerson CEO Robert LoCascio delivered to CNBC's Jim Cramer on Friday.<\/p>\n
\"When we think about 2020, I really think it's the start of everyone having [AI],\" LoCascio said on \"Mad Money.\" \"AI is now becoming something that's not just out there. It's something that we use to drive everyday life.\"<\/p>\n
LivePerson, based in New York City, provides the mobile and online messaging technology that companies use to interact with customers.<\/p>\n
Shares of LivePerson closed up just more than 5% on Friday, at $38.32. While it sits below its 52-week high of $42.85, it is up more than 100% for the year.<\/p>\n
It reported earnings last week, with total revenue at $75.2 million for the third quarter, which is up 17% compared with the same quarter in 2018.<\/p>\n
More than 18,000 companies use LivePerson, including four of the five largest airlines, LoCascio said. Around 60 million digital conversations happen through LivePerson each month, he said.<\/p>\n
\"You can buy shoes with AI on our platform. You can do airlines. You can do T-Mobile, change your subscription with T-Mobile,\" he said. \"That's the stuff in everyday life.\"<\/p>\n
The world has entered a point where technology has transformed all aspects of communication, LoCascio said.<\/p>\n
\"Message your brand like you message your friends and family,\" he said, predicting a day where few people want to pick up the phone and call a company to ask questions. \"We're powering all that ... for some of the biggest brands in the world.\"<\/p>\n
LoCascio said LivePerson, which he founded in 1995, now uses AI to power about 50% of the conversations on its platform.<\/p>\n
\"We're one of the few companies where it's not a piece of the puzzle. It's the entire puzzle,\" he said.<\/p>\n
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Artificial intelligence has become a driving force in everyday life, says LivePerson CEO - CNBC<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" 2020 is going to be a big year for artificial intelligence, that is. Continue reading