- Establish rapport and plan an encounter with the patient<\/p>
- Elicit the patient perspective using FIFE<\/b> (function, ideas, fears and
expectations)<\/p>
- Apply PEARLS<\/b> (partnership, empathy, acknowledgment, respect,
legitimation and support) to convey empathy<\/p>
- Incorporate the patient into decision making and education using ART<\/b>
(ask, respond, tell)<\/p>
References:<\/p>
Relationship-Centered Communication for Physicians<\/a> (PDF) from Cleveland Clinic Academy<\/a><\/p> Comments from Twitter:<\/p> Dr Kelly Sennholz @MtnMD: This is JUST how I see the hospital. Magic place<\/p> PracticeMatch @PracticeMatch: Wow...great video!<\/p> Wouter van Furth @wvfurth: Take 4 min to watch this video. Worth it.<\/p> Mary Maier MD @MaryMaierMD: The Cleveland Clinic - it was\/is a great place to train<\/p> Posted at Clinical Cases and Images<\/a>. Stay updated and subscribe<\/a>, follow us on Twitter<\/a> and connect on Facebook<\/a>.<\/p><\/div> CEO Toby Cosgrove, MD, shared this video, titled \"Empathy,\" with the Cleveland Clinic staff during his 2013 State of the Clinic address on Feb. 27, 2013. The video relates to any person - not only patients and physicians. It's so … Continue reading Source:
http:\/\/feedproxy.google.com\/~r\/CasesBlog\/~3\/2cUPrmZTq3w\/empathy-and-patient-experience-video.html<\/a><\/p>","protected":false},"excerpt":{"rendered":"