{"id":1053227,"date":"2011-12-04T16:54:36","date_gmt":"2011-12-04T16:54:36","guid":{"rendered":"http:\/\/www.immortalitymedicine.tv\/neurology\/cleveland-clinic-calls-code-lavender-to-improve-patient-satisfaction.php"},"modified":"2024-08-17T18:49:15","modified_gmt":"2024-08-17T22:49:15","slug":"cleveland-clinic-calls-code-lavender-to-improve-patient-satisfaction","status":"publish","type":"post","link":"https:\/\/www.euvolution.com\/futurist-transhuman-news-blog\/neurology\/cleveland-clinic-calls-code-lavender-to-improve-patient-satisfaction.php","title":{"rendered":"Cleveland Clinic calls "Code Lavender" to improve patient satisfaction"},"content":{"rendered":"

\"\"<\/a>From the WSJ<\/a>:<\/p>

How patients feel they were treated has always colored their opinions of a hospital. Now, those feelings are being factored into how hospitals get paid.<\/p>

The Cleveland Clinic CEO, Dr. Cosgrove, says that in his own days as a top cardiac surgeon, he focused so intently on reducing complications from cardiac procedures that he gave little thought to the feelings or experiences of patients.<\/p>

Times have changed dramatically since then. The Cleveland Clinic has launched a program known as HEART <\/b>- <\/b>for h<\/b>ear the concern, e<\/b>mpathize, a<\/b>pologize, r<\/b>espond and t<\/b>hank—that empowers employees to handle patient concerns from the moment they arise. <\/p>

<\/div>
It developed a Healing Services team to offer complimentary light massages, Reiki—a laying on of hands—aromatherapy, spiritual care from a clergy person or lay practitioner and other holistic services, and it will call a \"Code Lavender\" for patients or family members under stress who need immediate comfort.

Since 2008, the Cleveland Clinic's overall hospital ratings have increased by 89%.<\/p>

\"Code Lavender\" has a Twitter account too (@CodeLavender<\/a>), managed by the former Cleveland Clinic Chief Experience Officer<\/a> who popularized the term.<\/p>

From the Cleveland Clinic Twitter account<\/a>: Efforts to improve patient satisfaction were featured in a NBC Nightly News story (see the video below).

References:<\/p>

A Financial Incentive for Better Bedside Manner<\/a>. WSJ.
Image source: Lavender Farm, Wikipedia<\/a>, public domain.<\/p>

<\/div>
Disclaimer: I was an Assistant Professor of Medicine at Cleveland Clinic from 2005 to 2008.

Comments from Twitter:<\/p>

@TanyaPRpro (Tanya R. Walton): Clever and meaningful hospital care
@scottRcrawford: Brand medicine<\/div><\/div>

<\/p>

@gruntdoc: How sad. Condolences. RT @DrVes: Cleveland Clinic calls \"Code Lavender\" to improve patient satisfaction goo.gl\/X4Jtt
@MGastorf (Melissa Gastorf): concerns about satisfaction basis for payment- i.e. if you refuse to write narcotic and patient angry, physician payment suffers.<\/div><\/div><\/div><\/div><\/div>

Posted at Clinical Cases and Images<\/a>. Stay updated and subscribe<\/a>, follow us on Twitter<\/a> and connect on Facebook<\/a>.\"\"<\/p><\/div>

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<\/a><\/p>

Source:
http:\/\/feeds.feedburner.com\/CasesBlog<\/a><\/p>","protected":false},"excerpt":{"rendered":"

From the WSJ:How patients feel they were treated has always colored their opinions of a hospital. Now, those feelings are being factored into how hospitals get paid.The Cleveland Clinic CEO, Dr. Cosgrove, says that in his own days as a … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"limit_modified_date":"","last_modified_date":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1246864],"tags":[],"class_list":["post-1053227","post","type-post","status-publish","format-standard","hentry","category-neurology"],"modified_by":null,"_links":{"self":[{"href":"https:\/\/www.euvolution.com\/futurist-transhuman-news-blog\/wp-json\/wp\/v2\/posts\/1053227"}],"collection":[{"href":"https:\/\/www.euvolution.com\/futurist-transhuman-news-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.euvolution.com\/futurist-transhuman-news-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.euvolution.com\/futurist-transhuman-news-blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.euvolution.com\/futurist-transhuman-news-blog\/wp-json\/wp\/v2\/comments?post=1053227"}],"version-history":[{"count":0,"href":"https:\/\/www.euvolution.com\/futurist-transhuman-news-blog\/wp-json\/wp\/v2\/posts\/1053227\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.euvolution.com\/futurist-transhuman-news-blog\/wp-json\/wp\/v2\/media?parent=1053227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.euvolution.com\/futurist-transhuman-news-blog\/wp-json\/wp\/v2\/categories?post=1053227"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.euvolution.com\/futurist-transhuman-news-blog\/wp-json\/wp\/v2\/tags?post=1053227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}