BACKGROUND<\/p>\n
High-quality care for patients faced with infertility should be patient-centred. Few studies have provided in-depth insights into the patient's perspective on care and, to the best of our knowledge, no study has provided a model of the complex concept ‘patient-centred infertility care’. Therefore, a qualitative study aimed at understanding ‘patient-centred infertility care’ from the patient's perspective was conducted.<\/p>\n
METHODS<\/p>\n
Fourteen focus group discussions were organized with patients (n<\/I> = 103) from two European countries to find out about patients’ positive and negative experiences with infertility care. Content analysis of the transcripts and analysis of patients’ priority lists were conducted.<\/p>\n
RESULTS<\/p>\n
The patient-centredness of infertility care depends on 10 detailed dimensions, which can be divided into system and human factors, and there is a two-way interaction between both kinds of factors. System factors, in order of patient's priority, are: provision of information, competence of clinic and staff, coordination and integration, accessibility, continuity and transition and physical comfort. Human factors, in order of patient’s priority, are: attitude of and relationship with staff, communication, patient involvement and privacy and emotional support.<\/p>\n
CONCLUSIONS<\/p>\n
This study provides a detailed patient's description of the concept ‘patient-centred infertility care’ and an interaction model that aids understanding of the concept. Fertility clinics are encouraged to improve the patient-centredness of their care by taking into account the detailed description of the dimensions of patient-centred infertility care, and by paying attention to both system and human factors and their interaction when setting up ‘patient-centred improvement projects’.<\/p>\n","protected":false},"excerpt":{"rendered":"
BACKGROUND High-quality care for patients faced with infertility should be patient-centred. Few studies have provided in-depth insights into the patient's perspective on care and, to the best of our knowledge, no study has provided a model of the complex concept … Continue reading